From: Mason Meyer <mmeyer20@uncc.edu>
Date: Wed 4/8/2015 11:27 AM
To: Robin D Hatton <rdzialo@uab.edu>
CC: "Loraine, Ann" <Ann.Loraine@uncc.edu>
Subject: Reply to your IGB Question

Hello Robin,

This is Mason Meyer, the Support Specialist for the IGB team. I’m sorry to hear about your recent issue with the new version of IGB. Thank you very much for bringing this to our attention. As a result of your issue we are planning on adding the MM8 genome annotations to the IGB Quickload site sometime in the near future and we will keep you updated on our progress. This should provide a better experience for you as the genes will be labeled by default.

In the meantime, you can label the genes by first clicking on the Track Label and then going to the Annotation tab at the bottom of IGB. There is a section in this Annotation Tab called “Labels and Strand” where there is an option to select a “Label Field”. Change this to “id” to view the unique Gene id above the gene models in your selected track. If this does not resolve your issue for some reason please let me know so that we can work to find a different solution.

Also, thanks again for your LOS last month. Ann is very grateful for your support as is the rest of the IGB team. Your feedback really helps the rest of the IGB community as well so we hope that you will continue to support us and provide feedback about IGB into the future.

Thanks again,

Mason Meyer

From: Robin D Hatton rdzialo@uab.edu
Sent: Wednesday, April 08, 2015 11:41 AM
To: Meyer, Mason
Subject: Re: Reply to your IGB Question

Hi Mason,

Changing the label field to id resulted in the gene being labeled with NM accession number (as does changing it to “label”) not with the gene name.

See attached.

Thanks,
Robin

From: <Meyer>, Mason <mmeyer20@uncc.edu>
Date: Wednesday, April 8, 2015 at 11:05 AM
To: Robin Hatton <rdzialo@uab.edu>
Cc: "Loraine, Ann" <Ann.Loraine@uncc.edu>
Subject: RE: Reply to your IGB Question

Hey Robin,

Sorry for the frustration. It seems that the BED file being output by the UCSC (Das) Server does not contain the gene name field, only the NM Accession number as an identifier. Our team will need to go through the process of mapping the correct gene name to the proper accession number and will add the updated file to the IGB Quickload site for your convenience.

Ann says that we should be able to complete this task by Friday so I will be sure to contact you by the end of the week to give you a status update.

Again, I am very sorry for the recent frustration. Thanks again for your feedback!

Thanks,

Mason Meyer

From: Robin D Hatton rdzialo@uab.edu
Sent: Wed 4/8/2015 12:07 PM
To: Meyer, Mason
Subject: Re: Reply to your IGB Question

Hi Mason,

Thanks so much!

Robin

From: <Meyer>, Mason <mmeyer20@uncc.edu>
Date: Wed 4/8/2015 12:18 PM
To: Robin Hatton <rdzialo@uab.edu>
Subject: RE: Reply to your IGB Question

You’re welcome!

-Mason Meyer