From: andrea.sass@ugent.be <Andrea>
To: mmeyer20@uncc.edu <Mason Meyer>
Date: Monday, September 21, 2015 1:32pm
Subject: Information about your IGB feedback! (version 8.4.4 does not load saved session)

Hello Mason,

No need to say sorry, I am quite impressed about how you and your team dealt with it (or rather will deal with it in the future ).
I am happy now that I found a workaround.
Success for the future releases!

Many regards,

Andrea

From: Mason Meyer mmeyer20@uncc.edu
Sent: 22 September 2015 19:28
To: Andrea Sass
Subject: RE: Information about your IGB feedback (version 8.4.4 does not load saved sessions)

Hello again Andrea,

I just wanted to send you a quick update about your issue after discussing your issue with the team in more detail. We think that your problem may be related to saving and loading sessions for custom genomes. Our team plans to make changes to the saving and loading sessions feature in IGB so that users do not run into anymore problems like this.

We will include these changes in a future major release so that you and the rest of the IGB community can benefit from these changes. I hope your workaround of loading the session into a custom genome is still allowing you to meet your needs. If it is not, be sure to let me know so that we can help you continue with your work.

We are truly sorry for any inconvenience this has caused you and are grateful that you have taken the time to provide us with this feedback. We hope you will continue to provide us with this type of information in the future.

Thanks again,

Mason Meyer
IGB Support Specialist

From: mmeyer20@uncc.edu <Mason Meyer>
To: andrea.sass@ugent.be <Andrea>
Date: Monday, September 21, 2015 4:47pm
Subject: Information about your IGB feedback! (version 8.4.4 does not load saved sessions)

Hello again Andrea,

Thank you for sending that information so that we can take a deeper look into your issue.

You should not have to open a custom genome first to be able to load an IGB session, but I am glad you were able to find that workaround to help you for the time being.

It looks like an exception was generated in the console when you tried to load the session. This exception can give some insight into what is causing the problem. I am sending this exception to our lead developer so that he can investigate the code that is causing your problem. We will get back to you when we have some information that is more conclusive.

We appreciate you bringing this issue to our attention and we hope that you continue to give us feedback on IGB in the future.

Thanks again,

Mason Meyer
IGB Support Specialist

From: andrea.sass@ugent.be <Andrea>
To: mmeyer20@uncc.edu <Mason Meyer>
Date: Monday, September 21, 2015 2:12pm
Subject: Information about your IGB feedback! (version 8.4.4 does not load saved session

Hi Mason,

I have attached a jpg of the operating system info, and a txt with the console text.

And I have found the solution: I have to open the (custom) genome first, then I can load the session….not sure whether I should look sheepish now.

Think I did not have to do that in the previous version, but then, my memory is in constant overwrite mode.

Hope this helps.

Many regards, and thanks again.

Andrea

From: mmeyer20@uncc.edu <Mason Meyer>
To: andrea.sass@ugent.be <Andrea>
Date: Monday, September 21, 2015 1:57pm
Subject: Information about your IGB feedback! (version 8.4.4 does not load saved sessions)

Hey Andrea,

I am sorry you are having difficulty with this issue. I am having trouble reproducing this problem on my end. Would you mind providing me with a few more details like the operating system you are using? If you are able to send the session file giving you the problem, it may be helpful as well.

Also, if you have a chance, open your session file with the IGB console open. To open the console select "Show Console" under the Help menu at the top of IGB. Once this is open, try to load your IGB session file and then copy the text displayed in the console so that you can send it my way. This can sometimes provide our team with the information necessary to track down the problem.

If you need assistance with gathering any of this information please let me know.

Thanks again,

Mason Meyer
IGB Support Specialist

From: andrea.sass@ugent.be <Andrea>
To: mmeyer20@uncc.edu <Mason Meyer>
Date: Monday, September 21, 2015 12:22pm
Subject: Information about your IGB feedback! (version 8.4.4 does not load saved sessions)

Hello Mason,

Just FYI, I have already done that: saved sessions with the new version. They make a file that has the right size and extension, but they do not open.

Thanks for looking into it.

Many regards,

Andrea

From: mmeyer20@uncc.edu <Mason Meyer>
To: andrea.sass@ugent.be <Andrea>
Date: Monday, September 21, 2015 12:17pm
Subject: Information about your IGB feedback! (version 8.4.4 does not load saved sessions)

Hello again Andrea,

After discussing your issue with the rest of the team, it seems that the session saving and loading feature in IGB is somewhat fragile. It is possible that sessions saved in older versions of IGB may not load properly in newer versions. We will be thinking of ways to resolve this problem as we continue development and will be sure to notify you when any changes are made in regards to your issue.

If you can, try to save your session using the newest version of IGB and see if you can load that session using the same version that you used to save it. If this does not solve your problem, please let me know and our team will work to find a solution that meets your needs.

We apologize for any inconvenience this has caused you. Please feel free to ask me any questions if you need further assistance.

Sincerely,

Mason Meyer
IGB Support Specialist

From: mmeyer20@uncc.edu <Mason Meyer>
To: andrea.sass@ugent.be <Andrea>
CC: Ann Loraine, David Norris, John Eckstein
Date: Monday, September 21, 2015 11:15 am
Subject: Thanks for your IGB feedback! (version 8.4.4 does not load saved sessions)

Hello Andrea,

Thank you for submitting feedback about IGB. Our team is currently looking into your issue and will contact you as soon as we have more information for you.

Thanks again for the help!

Sincerely,

Mason Meyer
IGB Support Specialist