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  1. User Support
  2. HELP-202

opening saved .svg images

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            Description

            I always get the same problem when exporting images in the svg format.
            It takes VERY VERY long to open the .svg file with Adobe Illustrator, and sometimes Illustrator even crashes.
            I'd like to use svg files to edit things conveniently and produce publication quality figures, but with this problem it gets almost impossible

            Reporter: Olivier
            E-mail: olivier.mathieu63@orange.fr

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                relates to

                Improvement - An improvement or enhancement to an existing feature or task. IGBF-1106 Enhance Image Export ability to inlcude exporting of high-quality SVGs

                • Major - Major loss of function.
                • Closed

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                  mason Mason Meyer (Inactive) added a comment -

                  From: Mason Meyer <mmeyer20@uncc.edu>
                  To: Oliver <olivier.mathieu63@orange.fr>
                  CC: Ann Loraine, David Norris
                  Date: Fri, Apr 1, 2016 at 10:42 AM
                  Subject: Re: opening saved .svg images

                  Hello Oliver,

                  My name is Mason Meyer, support specialist for the Integrated Genome Browser. Thank you very much for providing our team with your feedback on the SVG problem you are currently experiencing. We apologize for any inconvenience this issue may be causing you. Our team had a chance to discuss this issue and have decided to make it a top priority for the next major release of IGB, IGB 9.

                  I have created IGBF-1106 (Enhance Image Export ability to include exporting of high-quality SVGs) in our issue-tracking system so that our team will be sure to work on this task in the near future. If you have any more feedback on this issue, or have any additional questions for our team, we would be more than happy to hear them. Once again, thank you for bringing this issue to our attention so that we can work to resolve it quickly.

                  Sincerely,

                  Mason Meyer
                  IGB Support Specialist

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                  mason Mason Meyer (Inactive) added a comment - From: Mason Meyer <mmeyer20@uncc.edu> To: Oliver <olivier.mathieu63@orange.fr> CC: Ann Loraine, David Norris Date: Fri, Apr 1, 2016 at 10:42 AM Subject: Re: opening saved .svg images Hello Oliver, My name is Mason Meyer, support specialist for the Integrated Genome Browser. Thank you very much for providing our team with your feedback on the SVG problem you are currently experiencing. We apologize for any inconvenience this issue may be causing you. Our team had a chance to discuss this issue and have decided to make it a top priority for the next major release of IGB, IGB 9. I have created IGBF-1106 (Enhance Image Export ability to include exporting of high-quality SVGs) in our issue-tracking system so that our team will be sure to work on this task in the near future. If you have any more feedback on this issue, or have any additional questions for our team, we would be more than happy to hear them. Once again, thank you for bringing this issue to our attention so that we can work to resolve it quickly. Sincerely, Mason Meyer IGB Support Specialist

                    People

                    • Assignee:
                      ann.loraine Ann Loraine
                      Reporter:
                      support Support (Inactive)
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                        Updated:
                        Resolved: