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  1. User Support
  2. HELP-314

UPDATE regarding IGB 9.0.1 and mac os mojave

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            Description

            I downloaded version 9.0.0 dmg and the file opens as normal, I am installing the software right now without issue. The issue seems to be with 9.0.1

            Reporter: Alex
            E-mail: aira@umich.edu

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                support Support (Inactive) created issue -
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                ann.loraine Ann Loraine added a comment -

                Hello,

                Thanks for getting in touch and letting us know about the problem you are having with installation of 9.0.1 onto mojave.

                We are working on a fix for this – it should be ready today.

                We will let you know later today when you can download the new installer!

                All the best,

                Ann

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                ann.loraine Ann Loraine added a comment - Hello, Thanks for getting in touch and letting us know about the problem you are having with installation of 9.0.1 onto mojave. We are working on a fix for this – it should be ready today. We will let you know later today when you can download the new installer! All the best, Ann
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                ann.loraine Ann Loraine added a comment -

                Hello,

                My apologies - I'm not sure if I got back to you on this.

                I just wanted to let you know that we have released a new version of IGB - version 9.0.2 - which corrects the issue you had reported with not being able to install IGB onto mohave.

                Thank you for using IGB and please let us know if you have any further problems running on Apple.

                Best wishes,

                Ann Loraine

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                ann.loraine Ann Loraine added a comment - Hello, My apologies - I'm not sure if I got back to you on this. I just wanted to let you know that we have released a new version of IGB - version 9.0.2 - which corrects the issue you had reported with not being able to install IGB onto mohave. Thank you for using IGB and please let us know if you have any further problems running on Apple. Best wishes, Ann Loraine
                ann.loraine Ann Loraine made changes -
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                Resolution Done [ 10000 ]
                Status Open [ 1 ] Closed [ 6 ]
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                ann.loraine Ann Loraine added a comment - - edited

                date: Jan 8, 2019, 2:55 PM
                subject: Re: problems installing 9.0.1

                No worries, thanks for the update!

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                ann.loraine Ann Loraine added a comment - - edited date: Jan 8, 2019, 2:55 PM subject: Re: problems installing 9.0.1 No worries, thanks for the update!
                ann.loraine Ann Loraine made changes -
                Workflow Loraine Lab Workflow [ 18180 ] Fall 2019 Workflow Update [ 20702 ]
                ann.loraine Ann Loraine made changes -
                Workflow Fall 2019 Workflow Update [ 20702 ] Revised Fall 2019 Workflow Update [ 22911 ]

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                  • Assignee:
                    ann.loraine Ann Loraine
                    Reporter:
                    support Support (Inactive)
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                    • Created:
                      Updated:
                      Resolved: