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  1. User Support
  2. HELP-318

Is there an issue with the data source?

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            Description

            I am getting this message ... repeatedly.
            "Mus musculus not available at this time. Please check that the appropriate data source is available."
            What can I do to overcome this problem.
            I am using the 8.3.2 version.
            Thank you

            Reporter: Peggy
            E-mail: teh.p@wehi.edu.au

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                support Support (Inactive) created issue -
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                ann.loraine Ann Loraine added a comment -

                Hello,

                Thank you for getting in touch.

                I just now launched IGB to check the mouse genome data. It looks like everything is working as expected - the latest version available in IGB is from the Dec 2011 (also called mm10 or GRCm38). Earlier versions are also available (mm9, mm8, mm7).

                One thing you might try is resetting the preferences to the defaults.

                I would also recommend installing the latest released version of IGB. If you want to keep the older version, you can tell the installer to install in a different folder.

                Let me know if you have any other questions or concerns - and thank you for using IGB!

                Regards,

                Ann Loraine

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                ann.loraine Ann Loraine added a comment - Hello, Thank you for getting in touch. I just now launched IGB to check the mouse genome data. It looks like everything is working as expected - the latest version available in IGB is from the Dec 2011 (also called mm10 or GRCm38). Earlier versions are also available (mm9, mm8, mm7). One thing you might try is resetting the preferences to the defaults. I would also recommend installing the latest released version of IGB. If you want to keep the older version, you can tell the installer to install in a different folder. Let me know if you have any other questions or concerns - and thank you for using IGB! Regards, Ann Loraine
                ann.loraine Ann Loraine made changes -
                Field Original Value New Value
                Workflow Loraine Lab Workflow [ 18251 ] Fall 2019 Workflow Update [ 20484 ]
                ann.loraine Ann Loraine made changes -
                Workflow Fall 2019 Workflow Update [ 20484 ] Revised Fall 2019 Workflow Update [ 22677 ]
                Status Open [ 1 ] To-Do [ 10305 ]

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                  • Assignee:
                    ann.loraine Ann Loraine
                    Reporter:
                    support Support (Inactive)
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                    • Created:
                      Updated: