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  1. IGB
  2. IGBF-1467

IGB throwing "AWT-EventQueue-0" java.lang.NullPointerException

        Details

        • Sprint:
          Fall 2018 Sprint 5

          Description

          This exception comes whenever someone installs 23AndMe SNP Converter.
          Once we start seeing logs of this exception we cannot work further unless all temporary files and cache is cleared.
          By this I mean end user needs to do:
          1. Clearing Cache from IGB using the menu File/Preferences/Cache/Clear Cache
          2. Resetting preferences to Default using the menu - File/Preferences/Other Options/Reset Preferences to default.

          This issue freezes IGB.

          Please see the logs:

          Exception in thread "AWT-EventQueue-0" java.lang.NullPointerException
          at javax.swing.plaf.basic.BasicTabbedPaneUI.scrollableTabLayoutEnabled(Unknown Source)
          at javax.swing.plaf.basic.BasicTabbedPaneUI.tabForCoordinate(Unknown Source)
          at javax.swing.plaf.basic.BasicTabbedPaneUI.setRolloverTab(Unknown Source)
          at javax.swing.plaf.basic.BasicTabbedPaneUI.access$2100(Unknown Source)
          at javax.swing.plaf.basic.BasicTabbedPaneUI$Handler.mouseEntered(Unknown Source)
          at com.affymetrix.igb.window.service.def.JTabbedTrayPane$2.mouseEntered(JTabbedTrayPane.java:158)
          at java.awt.AWTEventMulticaster.mouseEntered(Unknown Source)
          at java.awt.AWTEventMulticaster.mouseEntered(Unknown Source)
          at java.awt.Component.processMouseEvent(Unknown Source)
          at javax.swing.JComponent.processMouseEvent(Unknown Source)
          at java.awt.Component.processEvent(Unknown Source)
          at java.awt.Container.processEvent(Unknown Source)
          at java.awt.Component.dispatchEventImpl(Unknown Source)
          at java.awt.Container.dispatchEventImpl(Unknown Source)
          at java.awt.Component.dispatchEvent(Unknown Source)
          at java.awt.LightweightDispatcher.retargetMouseEvent(Unknown Source)
          at java.awt.LightweightDispatcher.retargetMouseEnterExit(Unknown Source)
          at java.awt.LightweightDispatcher.trackMouseEnterExit(Unknown Source)
          at java.awt.LightweightDispatcher.processMouseEvent(Unknown Source)
          at java.awt.LightweightDispatcher.dispatchEvent(Unknown Source)
          at java.awt.Container.dispatchEventImpl(Unknown Source)
          at java.awt.Window.dispatchEventImpl(Unknown Source)
          at java.awt.Component.dispatchEvent(Unknown Source)
          at java.awt.EventQueue.dispatchEventImpl(Unknown Source)
          at java.awt.EventQueue.access$500(Unknown Source)
          at java.awt.EventQueue$3.run(Unknown Source)
          at java.awt.EventQueue$3.run(Unknown Source)
          at java.security.AccessController.doPrivileged(Native Method)
          at java.security.ProtectionDomain$JavaSecurityAccessImpl.doIntersectionPrivilege(Unknown Source)
          at java.security.ProtectionDomain$JavaSecurityAccessImpl.doIntersectionPrivilege(Unknown Source)
          at java.awt.EventQueue$4.run(Unknown Source)
          at java.awt.EventQueue$4.run(Unknown Source)
          at java.security.AccessController.doPrivileged(Native Method)
          at java.security.ProtectionDomain$JavaSecurityAccessImpl.doIntersectionPrivilege(Unknown Source)
          at java.awt.EventQueue.dispatchEvent(Unknown Source)
          at java.awt.EventDispatchThread.pumpOneEventForFilters(Unknown Source)
          at java.awt.EventDispatchThread.pumpEventsForFilter(Unknown Source)
          at java.awt.EventDispatchThread.pumpEventsForHierarchy(Unknown Source)
          at java.awt.EventDispatchThread.pumpEvents(Unknown Source)
          at java.awt.EventDispatchThread.pumpEvents(Unknown Source)
          at java.awt.EventDispatchThread.run(Unknown Source)
          Exception in thread "AWT-EventQueue-0" java.lang.NullPointerException

            Attachments

              Activity

              Ascending order - Click to sort in descending order
              stiwari8 Srishti Tiwari (Inactive) created issue -
              stiwari8 Srishti Tiwari (Inactive) made changes -
              Field Original Value New Value
              Description Please see below logs. This exception comes whenever someone installs 23AndMe SNP Converter.
              Once we start seeing logs of this exception we cannot work further unless all temporary files and cache is cleared.





              		This exception comes whenever someone installs 23AndMe SNP Converter.
              Once we start seeing logs of this exception we cannot work further unless all temporary files and cache is cleared.
              This issue freezes IGB.

              Please see the logs:

              Exception in thread "AWT-EventQueue-0" java.lang.NullPointerException
              at javax.swing.plaf.basic.BasicTabbedPaneUI.scrollableTabLayoutEnabled(Unknown Source)
              at javax.swing.plaf.basic.BasicTabbedPaneUI.tabForCoordinate(Unknown Source)
              at javax.swing.plaf.basic.BasicTabbedPaneUI.setRolloverTab(Unknown Source)
              at javax.swing.plaf.basic.BasicTabbedPaneUI.access$2100(Unknown Source)
              at javax.swing.plaf.basic.BasicTabbedPaneUI$Handler.mouseEntered(Unknown Source)
              at com.affymetrix.igb.window.service.def.JTabbedTrayPane$2.mouseEntered(JTabbedTrayPane.java:158)
              at java.awt.AWTEventMulticaster.mouseEntered(Unknown Source)
              at java.awt.AWTEventMulticaster.mouseEntered(Unknown Source)
              at java.awt.Component.processMouseEvent(Unknown Source)
              at javax.swing.JComponent.processMouseEvent(Unknown Source)
              at java.awt.Component.processEvent(Unknown Source)
              at java.awt.Container.processEvent(Unknown Source)
              at java.awt.Component.dispatchEventImpl(Unknown Source)
              at java.awt.Container.dispatchEventImpl(Unknown Source)
              at java.awt.Component.dispatchEvent(Unknown Source)
              at java.awt.LightweightDispatcher.retargetMouseEvent(Unknown Source)
              at java.awt.LightweightDispatcher.retargetMouseEnterExit(Unknown Source)
              at java.awt.LightweightDispatcher.trackMouseEnterExit(Unknown Source)
              at java.awt.LightweightDispatcher.processMouseEvent(Unknown Source)
              at java.awt.LightweightDispatcher.dispatchEvent(Unknown Source)
              at java.awt.Container.dispatchEventImpl(Unknown Source)
              at java.awt.Window.dispatchEventImpl(Unknown Source)
              at java.awt.Component.dispatchEvent(Unknown Source)
              at java.awt.EventQueue.dispatchEventImpl(Unknown Source)
              at java.awt.EventQueue.access$500(Unknown Source)
              at java.awt.EventQueue$3.run(Unknown Source)
              at java.awt.EventQueue$3.run(Unknown Source)
              at java.security.AccessController.doPrivileged(Native Method)
              at java.security.ProtectionDomain$JavaSecurityAccessImpl.doIntersectionPrivilege(Unknown Source)
              at java.security.ProtectionDomain$JavaSecurityAccessImpl.doIntersectionPrivilege(Unknown Source)
              at java.awt.EventQueue$4.run(Unknown Source)
              at java.awt.EventQueue$4.run(Unknown Source)
              at java.security.AccessController.doPrivileged(Native Method)
              at java.security.ProtectionDomain$JavaSecurityAccessImpl.doIntersectionPrivilege(Unknown Source)
              at java.awt.EventQueue.dispatchEvent(Unknown Source)
              at java.awt.EventDispatchThread.pumpOneEventForFilters(Unknown Source)
              at java.awt.EventDispatchThread.pumpEventsForFilter(Unknown Source)
              at java.awt.EventDispatchThread.pumpEventsForHierarchy(Unknown Source)
              at java.awt.EventDispatchThread.pumpEvents(Unknown Source)
              at java.awt.EventDispatchThread.pumpEvents(Unknown Source)
              at java.awt.EventDispatchThread.run(Unknown Source)
              Exception in thread "AWT-EventQueue-0" java.lang.NullPointerException









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              ann.loraine Ann Loraine added a comment -

              Is this the only App that causes the problem?

              Show
              ann.loraine Ann Loraine added a comment - Is this the only App that causes the problem?
              Hide
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              ann.loraine Ann Loraine added a comment -

              The symptoms remind me of this issue:
              https://jira.transvar.org/browse/IGBF-1244

              Show
              ann.loraine Ann Loraine added a comment - The symptoms remind me of this issue: https://jira.transvar.org/browse/IGBF-1244
              Hide
              Permalink
              stiwari8 Srishti Tiwari (Inactive) added a comment -

              The steps mentioned in the jira definitely replicate the issue. However, there can be other places (my speculation is especially where there is an interaction between multiple windows/popups/frames) where this issue can exist.

              Show
              stiwari8 Srishti Tiwari (Inactive) added a comment - The steps mentioned in the jira definitely replicate the issue. However, there can be other places (my speculation is especially where there is an interaction between multiple windows/popups/frames) where this issue can exist.
              Hide
              Permalink
              ann.loraine Ann Loraine added a comment -

              The description uses the phrase "cache is cleared" but I don't know exactly what you mean. Does this mean the OGSi bundle cache, the data files cache, or what?
              Please describe the precise actions a user can perform to "un-freeze" IGB after triggering the bug.

              Show
              ann.loraine Ann Loraine added a comment - The description uses the phrase "cache is cleared" but I don't know exactly what you mean. Does this mean the OGSi bundle cache, the data files cache, or what? Please describe the precise actions a user can perform to "un-freeze" IGB after triggering the bug.
              stiwari8 Srishti Tiwari (Inactive) made changes -
              Description This exception comes whenever someone installs 23AndMe SNP Converter.
              Once we start seeing logs of this exception we cannot work further unless all temporary files and cache is cleared.
              This issue freezes IGB.

              Please see the logs:

              Exception in thread "AWT-EventQueue-0" java.lang.NullPointerException
              at javax.swing.plaf.basic.BasicTabbedPaneUI.scrollableTabLayoutEnabled(Unknown Source)
              at javax.swing.plaf.basic.BasicTabbedPaneUI.tabForCoordinate(Unknown Source)
              at javax.swing.plaf.basic.BasicTabbedPaneUI.setRolloverTab(Unknown Source)
              at javax.swing.plaf.basic.BasicTabbedPaneUI.access$2100(Unknown Source)
              at javax.swing.plaf.basic.BasicTabbedPaneUI$Handler.mouseEntered(Unknown Source)
              at com.affymetrix.igb.window.service.def.JTabbedTrayPane$2.mouseEntered(JTabbedTrayPane.java:158)
              at java.awt.AWTEventMulticaster.mouseEntered(Unknown Source)
              at java.awt.AWTEventMulticaster.mouseEntered(Unknown Source)
              at java.awt.Component.processMouseEvent(Unknown Source)
              at javax.swing.JComponent.processMouseEvent(Unknown Source)
              at java.awt.Component.processEvent(Unknown Source)
              at java.awt.Container.processEvent(Unknown Source)
              at java.awt.Component.dispatchEventImpl(Unknown Source)
              at java.awt.Container.dispatchEventImpl(Unknown Source)
              at java.awt.Component.dispatchEvent(Unknown Source)
              at java.awt.LightweightDispatcher.retargetMouseEvent(Unknown Source)
              at java.awt.LightweightDispatcher.retargetMouseEnterExit(Unknown Source)
              at java.awt.LightweightDispatcher.trackMouseEnterExit(Unknown Source)
              at java.awt.LightweightDispatcher.processMouseEvent(Unknown Source)
              at java.awt.LightweightDispatcher.dispatchEvent(Unknown Source)
              at java.awt.Container.dispatchEventImpl(Unknown Source)
              at java.awt.Window.dispatchEventImpl(Unknown Source)
              at java.awt.Component.dispatchEvent(Unknown Source)
              at java.awt.EventQueue.dispatchEventImpl(Unknown Source)
              at java.awt.EventQueue.access$500(Unknown Source)
              at java.awt.EventQueue$3.run(Unknown Source)
              at java.awt.EventQueue$3.run(Unknown Source)
              at java.security.AccessController.doPrivileged(Native Method)
              at java.security.ProtectionDomain$JavaSecurityAccessImpl.doIntersectionPrivilege(Unknown Source)
              at java.security.ProtectionDomain$JavaSecurityAccessImpl.doIntersectionPrivilege(Unknown Source)
              at java.awt.EventQueue$4.run(Unknown Source)
              at java.awt.EventQueue$4.run(Unknown Source)
              at java.security.AccessController.doPrivileged(Native Method)
              at java.security.ProtectionDomain$JavaSecurityAccessImpl.doIntersectionPrivilege(Unknown Source)
              at java.awt.EventQueue.dispatchEvent(Unknown Source)
              at java.awt.EventDispatchThread.pumpOneEventForFilters(Unknown Source)
              at java.awt.EventDispatchThread.pumpEventsForFilter(Unknown Source)
              at java.awt.EventDispatchThread.pumpEventsForHierarchy(Unknown Source)
              at java.awt.EventDispatchThread.pumpEvents(Unknown Source)
              at java.awt.EventDispatchThread.pumpEvents(Unknown Source)
              at java.awt.EventDispatchThread.run(Unknown Source)
              Exception in thread "AWT-EventQueue-0" java.lang.NullPointerException









              		This exception comes whenever someone installs 23AndMe SNP Converter.
              Once we start seeing logs of this exception we cannot work further unless all temporary files and cache is cleared.
              By this I mean:
              1. Clearing Cache from IGB using the menu File/Preferences/Cache/Clear Cache
              2. Removing Windows Registry entries of IGB from the system and restarting the IGB.

              This issue freezes IGB.

              Please see the logs:

              Exception in thread "AWT-EventQueue-0" java.lang.NullPointerException
              at javax.swing.plaf.basic.BasicTabbedPaneUI.scrollableTabLayoutEnabled(Unknown Source)
              at javax.swing.plaf.basic.BasicTabbedPaneUI.tabForCoordinate(Unknown Source)
              at javax.swing.plaf.basic.BasicTabbedPaneUI.setRolloverTab(Unknown Source)
              at javax.swing.plaf.basic.BasicTabbedPaneUI.access$2100(Unknown Source)
              at javax.swing.plaf.basic.BasicTabbedPaneUI$Handler.mouseEntered(Unknown Source)
              at com.affymetrix.igb.window.service.def.JTabbedTrayPane$2.mouseEntered(JTabbedTrayPane.java:158)
              at java.awt.AWTEventMulticaster.mouseEntered(Unknown Source)
              at java.awt.AWTEventMulticaster.mouseEntered(Unknown Source)
              at java.awt.Component.processMouseEvent(Unknown Source)
              at javax.swing.JComponent.processMouseEvent(Unknown Source)
              at java.awt.Component.processEvent(Unknown Source)
              at java.awt.Container.processEvent(Unknown Source)
              at java.awt.Component.dispatchEventImpl(Unknown Source)
              at java.awt.Container.dispatchEventImpl(Unknown Source)
              at java.awt.Component.dispatchEvent(Unknown Source)
              at java.awt.LightweightDispatcher.retargetMouseEvent(Unknown Source)
              at java.awt.LightweightDispatcher.retargetMouseEnterExit(Unknown Source)
              at java.awt.LightweightDispatcher.trackMouseEnterExit(Unknown Source)
              at java.awt.LightweightDispatcher.processMouseEvent(Unknown Source)
              at java.awt.LightweightDispatcher.dispatchEvent(Unknown Source)
              at java.awt.Container.dispatchEventImpl(Unknown Source)
              at java.awt.Window.dispatchEventImpl(Unknown Source)
              at java.awt.Component.dispatchEvent(Unknown Source)
              at java.awt.EventQueue.dispatchEventImpl(Unknown Source)
              at java.awt.EventQueue.access$500(Unknown Source)
              at java.awt.EventQueue$3.run(Unknown Source)
              at java.awt.EventQueue$3.run(Unknown Source)
              at java.security.AccessController.doPrivileged(Native Method)
              at java.security.ProtectionDomain$JavaSecurityAccessImpl.doIntersectionPrivilege(Unknown Source)
              at java.security.ProtectionDomain$JavaSecurityAccessImpl.doIntersectionPrivilege(Unknown Source)
              at java.awt.EventQueue$4.run(Unknown Source)
              at java.awt.EventQueue$4.run(Unknown Source)
              at java.security.AccessController.doPrivileged(Native Method)
              at java.security.ProtectionDomain$JavaSecurityAccessImpl.doIntersectionPrivilege(Unknown Source)
              at java.awt.EventQueue.dispatchEvent(Unknown Source)
              at java.awt.EventDispatchThread.pumpOneEventForFilters(Unknown Source)
              at java.awt.EventDispatchThread.pumpEventsForFilter(Unknown Source)
              at java.awt.EventDispatchThread.pumpEventsForHierarchy(Unknown Source)
              at java.awt.EventDispatchThread.pumpEvents(Unknown Source)
              at java.awt.EventDispatchThread.pumpEvents(Unknown Source)
              at java.awt.EventDispatchThread.run(Unknown Source)
              Exception in thread "AWT-EventQueue-0" java.lang.NullPointerException









              Hide
              Permalink
              ann.loraine Ann Loraine added a comment -

              Additional request for clarification regarding how to "remove Windows Registry entries of IGB from the system"
              Please explain the precise steps a Windows 10 user would use to do this.

              Show
              ann.loraine Ann Loraine added a comment - Additional request for clarification regarding how to "remove Windows Registry entries of IGB from the system" Please explain the precise steps a Windows 10 user would use to do this.
              stiwari8 Srishti Tiwari (Inactive) made changes -
              Description This exception comes whenever someone installs 23AndMe SNP Converter.
              Once we start seeing logs of this exception we cannot work further unless all temporary files and cache is cleared.
              By this I mean:
              1. Clearing Cache from IGB using the menu File/Preferences/Cache/Clear Cache
              2. Removing Windows Registry entries of IGB from the system and restarting the IGB.

              This issue freezes IGB.

              Please see the logs:

              Exception in thread "AWT-EventQueue-0" java.lang.NullPointerException
              at javax.swing.plaf.basic.BasicTabbedPaneUI.scrollableTabLayoutEnabled(Unknown Source)
              at javax.swing.plaf.basic.BasicTabbedPaneUI.tabForCoordinate(Unknown Source)
              at javax.swing.plaf.basic.BasicTabbedPaneUI.setRolloverTab(Unknown Source)
              at javax.swing.plaf.basic.BasicTabbedPaneUI.access$2100(Unknown Source)
              at javax.swing.plaf.basic.BasicTabbedPaneUI$Handler.mouseEntered(Unknown Source)
              at com.affymetrix.igb.window.service.def.JTabbedTrayPane$2.mouseEntered(JTabbedTrayPane.java:158)
              at java.awt.AWTEventMulticaster.mouseEntered(Unknown Source)
              at java.awt.AWTEventMulticaster.mouseEntered(Unknown Source)
              at java.awt.Component.processMouseEvent(Unknown Source)
              at javax.swing.JComponent.processMouseEvent(Unknown Source)
              at java.awt.Component.processEvent(Unknown Source)
              at java.awt.Container.processEvent(Unknown Source)
              at java.awt.Component.dispatchEventImpl(Unknown Source)
              at java.awt.Container.dispatchEventImpl(Unknown Source)
              at java.awt.Component.dispatchEvent(Unknown Source)
              at java.awt.LightweightDispatcher.retargetMouseEvent(Unknown Source)
              at java.awt.LightweightDispatcher.retargetMouseEnterExit(Unknown Source)
              at java.awt.LightweightDispatcher.trackMouseEnterExit(Unknown Source)
              at java.awt.LightweightDispatcher.processMouseEvent(Unknown Source)
              at java.awt.LightweightDispatcher.dispatchEvent(Unknown Source)
              at java.awt.Container.dispatchEventImpl(Unknown Source)
              at java.awt.Window.dispatchEventImpl(Unknown Source)
              at java.awt.Component.dispatchEvent(Unknown Source)
              at java.awt.EventQueue.dispatchEventImpl(Unknown Source)
              at java.awt.EventQueue.access$500(Unknown Source)
              at java.awt.EventQueue$3.run(Unknown Source)
              at java.awt.EventQueue$3.run(Unknown Source)
              at java.security.AccessController.doPrivileged(Native Method)
              at java.security.ProtectionDomain$JavaSecurityAccessImpl.doIntersectionPrivilege(Unknown Source)
              at java.security.ProtectionDomain$JavaSecurityAccessImpl.doIntersectionPrivilege(Unknown Source)
              at java.awt.EventQueue$4.run(Unknown Source)
              at java.awt.EventQueue$4.run(Unknown Source)
              at java.security.AccessController.doPrivileged(Native Method)
              at java.security.ProtectionDomain$JavaSecurityAccessImpl.doIntersectionPrivilege(Unknown Source)
              at java.awt.EventQueue.dispatchEvent(Unknown Source)
              at java.awt.EventDispatchThread.pumpOneEventForFilters(Unknown Source)
              at java.awt.EventDispatchThread.pumpEventsForFilter(Unknown Source)
              at java.awt.EventDispatchThread.pumpEventsForHierarchy(Unknown Source)
              at java.awt.EventDispatchThread.pumpEvents(Unknown Source)
              at java.awt.EventDispatchThread.pumpEvents(Unknown Source)
              at java.awt.EventDispatchThread.run(Unknown Source)
              Exception in thread "AWT-EventQueue-0" java.lang.NullPointerException









              		This exception comes whenever someone installs 23AndMe SNP Converter.
              Once we start seeing logs of this exception we cannot work further unless all temporary files and cache is cleared.
              By this I mean:
              1. Clearing Cache from IGB using the menu File/Preferences/Cache/Clear Cache
              2. Resetting preferences to Default using the menu - File/Preferences/Other Options/Reset Preferences to default
              3. Removing Windows Registry entries of IGB from the system and restarting the IGB.
                   To remove the regedit entries of IGB:


              This issue freezes IGB.

              Please see the logs:

              Exception in thread "AWT-EventQueue-0" java.lang.NullPointerException
              at javax.swing.plaf.basic.BasicTabbedPaneUI.scrollableTabLayoutEnabled(Unknown Source)
              at javax.swing.plaf.basic.BasicTabbedPaneUI.tabForCoordinate(Unknown Source)
              at javax.swing.plaf.basic.BasicTabbedPaneUI.setRolloverTab(Unknown Source)
              at javax.swing.plaf.basic.BasicTabbedPaneUI.access$2100(Unknown Source)
              at javax.swing.plaf.basic.BasicTabbedPaneUI$Handler.mouseEntered(Unknown Source)
              at com.affymetrix.igb.window.service.def.JTabbedTrayPane$2.mouseEntered(JTabbedTrayPane.java:158)
              at java.awt.AWTEventMulticaster.mouseEntered(Unknown Source)
              at java.awt.AWTEventMulticaster.mouseEntered(Unknown Source)
              at java.awt.Component.processMouseEvent(Unknown Source)
              at javax.swing.JComponent.processMouseEvent(Unknown Source)
              at java.awt.Component.processEvent(Unknown Source)
              at java.awt.Container.processEvent(Unknown Source)
              at java.awt.Component.dispatchEventImpl(Unknown Source)
              at java.awt.Container.dispatchEventImpl(Unknown Source)
              at java.awt.Component.dispatchEvent(Unknown Source)
              at java.awt.LightweightDispatcher.retargetMouseEvent(Unknown Source)
              at java.awt.LightweightDispatcher.retargetMouseEnterExit(Unknown Source)
              at java.awt.LightweightDispatcher.trackMouseEnterExit(Unknown Source)
              at java.awt.LightweightDispatcher.processMouseEvent(Unknown Source)
              at java.awt.LightweightDispatcher.dispatchEvent(Unknown Source)
              at java.awt.Container.dispatchEventImpl(Unknown Source)
              at java.awt.Window.dispatchEventImpl(Unknown Source)
              at java.awt.Component.dispatchEvent(Unknown Source)
              at java.awt.EventQueue.dispatchEventImpl(Unknown Source)
              at java.awt.EventQueue.access$500(Unknown Source)
              at java.awt.EventQueue$3.run(Unknown Source)
              at java.awt.EventQueue$3.run(Unknown Source)
              at java.security.AccessController.doPrivileged(Native Method)
              at java.security.ProtectionDomain$JavaSecurityAccessImpl.doIntersectionPrivilege(Unknown Source)
              at java.security.ProtectionDomain$JavaSecurityAccessImpl.doIntersectionPrivilege(Unknown Source)
              at java.awt.EventQueue$4.run(Unknown Source)
              at java.awt.EventQueue$4.run(Unknown Source)
              at java.security.AccessController.doPrivileged(Native Method)
              at java.security.ProtectionDomain$JavaSecurityAccessImpl.doIntersectionPrivilege(Unknown Source)
              at java.awt.EventQueue.dispatchEvent(Unknown Source)
              at java.awt.EventDispatchThread.pumpOneEventForFilters(Unknown Source)
              at java.awt.EventDispatchThread.pumpEventsForFilter(Unknown Source)
              at java.awt.EventDispatchThread.pumpEventsForHierarchy(Unknown Source)
              at java.awt.EventDispatchThread.pumpEvents(Unknown Source)
              at java.awt.EventDispatchThread.pumpEvents(Unknown Source)
              at java.awt.EventDispatchThread.run(Unknown Source)
              Exception in thread "AWT-EventQueue-0" java.lang.NullPointerException









              stiwari8 Srishti Tiwari (Inactive) made changes -
              Description This exception comes whenever someone installs 23AndMe SNP Converter.
              Once we start seeing logs of this exception we cannot work further unless all temporary files and cache is cleared.
              By this I mean:
              1. Clearing Cache from IGB using the menu File/Preferences/Cache/Clear Cache
              2. Resetting preferences to Default using the menu - File/Preferences/Other Options/Reset Preferences to default
              3. Removing Windows Registry entries of IGB from the system and restarting the IGB.
                   To remove the regedit entries of IGB:


              This issue freezes IGB.

              Please see the logs:

              Exception in thread "AWT-EventQueue-0" java.lang.NullPointerException
              at javax.swing.plaf.basic.BasicTabbedPaneUI.scrollableTabLayoutEnabled(Unknown Source)
              at javax.swing.plaf.basic.BasicTabbedPaneUI.tabForCoordinate(Unknown Source)
              at javax.swing.plaf.basic.BasicTabbedPaneUI.setRolloverTab(Unknown Source)
              at javax.swing.plaf.basic.BasicTabbedPaneUI.access$2100(Unknown Source)
              at javax.swing.plaf.basic.BasicTabbedPaneUI$Handler.mouseEntered(Unknown Source)
              at com.affymetrix.igb.window.service.def.JTabbedTrayPane$2.mouseEntered(JTabbedTrayPane.java:158)
              at java.awt.AWTEventMulticaster.mouseEntered(Unknown Source)
              at java.awt.AWTEventMulticaster.mouseEntered(Unknown Source)
              at java.awt.Component.processMouseEvent(Unknown Source)
              at javax.swing.JComponent.processMouseEvent(Unknown Source)
              at java.awt.Component.processEvent(Unknown Source)
              at java.awt.Container.processEvent(Unknown Source)
              at java.awt.Component.dispatchEventImpl(Unknown Source)
              at java.awt.Container.dispatchEventImpl(Unknown Source)
              at java.awt.Component.dispatchEvent(Unknown Source)
              at java.awt.LightweightDispatcher.retargetMouseEvent(Unknown Source)
              at java.awt.LightweightDispatcher.retargetMouseEnterExit(Unknown Source)
              at java.awt.LightweightDispatcher.trackMouseEnterExit(Unknown Source)
              at java.awt.LightweightDispatcher.processMouseEvent(Unknown Source)
              at java.awt.LightweightDispatcher.dispatchEvent(Unknown Source)
              at java.awt.Container.dispatchEventImpl(Unknown Source)
              at java.awt.Window.dispatchEventImpl(Unknown Source)
              at java.awt.Component.dispatchEvent(Unknown Source)
              at java.awt.EventQueue.dispatchEventImpl(Unknown Source)
              at java.awt.EventQueue.access$500(Unknown Source)
              at java.awt.EventQueue$3.run(Unknown Source)
              at java.awt.EventQueue$3.run(Unknown Source)
              at java.security.AccessController.doPrivileged(Native Method)
              at java.security.ProtectionDomain$JavaSecurityAccessImpl.doIntersectionPrivilege(Unknown Source)
              at java.security.ProtectionDomain$JavaSecurityAccessImpl.doIntersectionPrivilege(Unknown Source)
              at java.awt.EventQueue$4.run(Unknown Source)
              at java.awt.EventQueue$4.run(Unknown Source)
              at java.security.AccessController.doPrivileged(Native Method)
              at java.security.ProtectionDomain$JavaSecurityAccessImpl.doIntersectionPrivilege(Unknown Source)
              at java.awt.EventQueue.dispatchEvent(Unknown Source)
              at java.awt.EventDispatchThread.pumpOneEventForFilters(Unknown Source)
              at java.awt.EventDispatchThread.pumpEventsForFilter(Unknown Source)
              at java.awt.EventDispatchThread.pumpEventsForHierarchy(Unknown Source)
              at java.awt.EventDispatchThread.pumpEvents(Unknown Source)
              at java.awt.EventDispatchThread.pumpEvents(Unknown Source)
              at java.awt.EventDispatchThread.run(Unknown Source)
              Exception in thread "AWT-EventQueue-0" java.lang.NullPointerException









              		This exception comes whenever someone installs 23AndMe SNP Converter.
              Once we start seeing logs of this exception we cannot work further unless all temporary files and cache is cleared.
              By this I mean end user needs to do:
              1. Clearing Cache from IGB using the menu File/Preferences/Cache/Clear Cache
              2. Resetting preferences to Default using the menu - File/Preferences/Other Options/Reset Preferences to default.


              This issue freezes IGB.

              Please see the logs:

              Exception in thread "AWT-EventQueue-0" java.lang.NullPointerException
              at javax.swing.plaf.basic.BasicTabbedPaneUI.scrollableTabLayoutEnabled(Unknown Source)
              at javax.swing.plaf.basic.BasicTabbedPaneUI.tabForCoordinate(Unknown Source)
              at javax.swing.plaf.basic.BasicTabbedPaneUI.setRolloverTab(Unknown Source)
              at javax.swing.plaf.basic.BasicTabbedPaneUI.access$2100(Unknown Source)
              at javax.swing.plaf.basic.BasicTabbedPaneUI$Handler.mouseEntered(Unknown Source)
              at com.affymetrix.igb.window.service.def.JTabbedTrayPane$2.mouseEntered(JTabbedTrayPane.java:158)
              at java.awt.AWTEventMulticaster.mouseEntered(Unknown Source)
              at java.awt.AWTEventMulticaster.mouseEntered(Unknown Source)
              at java.awt.Component.processMouseEvent(Unknown Source)
              at javax.swing.JComponent.processMouseEvent(Unknown Source)
              at java.awt.Component.processEvent(Unknown Source)
              at java.awt.Container.processEvent(Unknown Source)
              at java.awt.Component.dispatchEventImpl(Unknown Source)
              at java.awt.Container.dispatchEventImpl(Unknown Source)
              at java.awt.Component.dispatchEvent(Unknown Source)
              at java.awt.LightweightDispatcher.retargetMouseEvent(Unknown Source)
              at java.awt.LightweightDispatcher.retargetMouseEnterExit(Unknown Source)
              at java.awt.LightweightDispatcher.trackMouseEnterExit(Unknown Source)
              at java.awt.LightweightDispatcher.processMouseEvent(Unknown Source)
              at java.awt.LightweightDispatcher.dispatchEvent(Unknown Source)
              at java.awt.Container.dispatchEventImpl(Unknown Source)
              at java.awt.Window.dispatchEventImpl(Unknown Source)
              at java.awt.Component.dispatchEvent(Unknown Source)
              at java.awt.EventQueue.dispatchEventImpl(Unknown Source)
              at java.awt.EventQueue.access$500(Unknown Source)
              at java.awt.EventQueue$3.run(Unknown Source)
              at java.awt.EventQueue$3.run(Unknown Source)
              at java.security.AccessController.doPrivileged(Native Method)
              at java.security.ProtectionDomain$JavaSecurityAccessImpl.doIntersectionPrivilege(Unknown Source)
              at java.security.ProtectionDomain$JavaSecurityAccessImpl.doIntersectionPrivilege(Unknown Source)
              at java.awt.EventQueue$4.run(Unknown Source)
              at java.awt.EventQueue$4.run(Unknown Source)
              at java.security.AccessController.doPrivileged(Native Method)
              at java.security.ProtectionDomain$JavaSecurityAccessImpl.doIntersectionPrivilege(Unknown Source)
              at java.awt.EventQueue.dispatchEvent(Unknown Source)
              at java.awt.EventDispatchThread.pumpOneEventForFilters(Unknown Source)
              at java.awt.EventDispatchThread.pumpEventsForFilter(Unknown Source)
              at java.awt.EventDispatchThread.pumpEventsForHierarchy(Unknown Source)
              at java.awt.EventDispatchThread.pumpEvents(Unknown Source)
              at java.awt.EventDispatchThread.pumpEvents(Unknown Source)
              at java.awt.EventDispatchThread.run(Unknown Source)
              Exception in thread "AWT-EventQueue-0" java.lang.NullPointerException









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              stiwari8 Srishti Tiwari (Inactive) added a comment -

              To Remove Windows Registry entries of IGB:
              1. Run regedit.exe
              2. Go to Computer\HKEY_CURRENT_USER\Software\JavaSoft\Prefs\com\affymetrix\igb and delete igb folder.
              But this is not required as I realize RESET PREFERENCES TO DEFAULT does the same thing.

              Show
              stiwari8 Srishti Tiwari (Inactive) added a comment - To Remove Windows Registry entries of IGB: 1. Run regedit.exe 2. Go to Computer\HKEY_CURRENT_USER\Software\JavaSoft\Prefs\com\affymetrix\igb and delete igb folder. But this is not required as I realize RESET PREFERENCES TO DEFAULT does the same thing.
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              ann.loraine Ann Loraine added a comment -

              Thanks for the clarification.
              Followup question: Can you find out for certain if resetting the preferences is required, or could the user simply re-start IGB?

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              ann.loraine Ann Loraine added a comment - Thanks for the clarification. Followup question: Can you find out for certain if resetting the preferences is required, or could the user simply re-start IGB?
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              stiwari8 Srishti Tiwari (Inactive) added a comment -

              Restarting isn't woking, as IGB console again gets filled up with same exceptions.
              Only after resetting the preferences to default, it stops.

              Show
              stiwari8 Srishti Tiwari (Inactive) added a comment - Restarting isn't woking, as IGB console again gets filled up with same exceptions. Only after resetting the preferences to default, it stops.
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              ann.loraine Ann Loraine added a comment - - edited

              Question: Can you use the reget.exe program to selectively edit the preferences and thusly determine which particular preferences node could be causing the problem?
              (Seems like you are getting very close to finding the precise cause of the error.)

              Show
              ann.loraine Ann Loraine added a comment - - edited Question: Can you use the reget.exe program to selectively edit the preferences and thusly determine which particular preferences node could be causing the problem? (Seems like you are getting very close to finding the precise cause of the error.)
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              kkorey Kiran Korey (Inactive) added a comment -

              Some Observations:

              There is no need to delete the registry or clear preferences.
              Steps to Reproduce:

              • Open IGB
              • Open Console ( just to see the exceptions)
              • Open App Manager
              • Install 23AndMe SNP Converter.
              • Observe the change in UI and exceptions in the console.
                (After this point you keep getting exceptions in the console, even closing and opening IGB does not stop the exceptions)

              Steps to stop the exceptions:

              • Open IGB
              • Open App Manager
              • Uninstall 23AndMe SNP Converter
              • Close IGB and Reopen (Exceptions have stopped)
              Show
              kkorey Kiran Korey (Inactive) added a comment - Some Observations: There is no need to delete the registry or clear preferences. Steps to Reproduce: Open IGB Open Console ( just to see the exceptions) Open App Manager Install 23AndMe SNP Converter. Observe the change in UI and exceptions in the console. (After this point you keep getting exceptions in the console, even closing and opening IGB does not stop the exceptions) Steps to stop the exceptions: Open IGB Open App Manager Uninstall 23AndMe SNP Converter Close IGB and Reopen (Exceptions have stopped)
              ann.loraine Ann Loraine made changes -
              Sprint Fall 2018 Sprint 5 [ 55 ]
              ann.loraine Ann Loraine made changes -
              Rank Ranked higher
              ann.loraine Ann Loraine made changes -
              Status Open [ 1 ] In Progress [ 3 ]
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              ann.loraine Ann Loraine added a comment -

              Is the SNP converter App trying to grab focus at some point?
              This error sounds like an object boundary being violated, leading to a NPE.

              Show
              ann.loraine Ann Loraine added a comment - Is the SNP converter App trying to grab focus at some point? This error sounds like an object boundary being violated, leading to a NPE.
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              Jill Jill Jenkins (Inactive) added a comment - - edited

              I was not able to reproduce this error in Linux or Mac.

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              Jill Jill Jenkins (Inactive) added a comment - - edited I was not able to reproduce this error in Linux or Mac.
              ann.loraine Ann Loraine made changes -
              Resolution Done [ 10000 ]
              Status In Progress [ 3 ] Closed [ 6 ]
              ann.loraine Ann Loraine made changes -
              Workflow Loraine Lab Workflow [ 18178 ] Fall 2019 Workflow Update [ 19983 ]
              ann.loraine Ann Loraine made changes -
              Workflow Fall 2019 Workflow Update [ 19983 ] Revised Fall 2019 Workflow Update [ 22105 ]

                People

                • Assignee:
                  kkorey Kiran Korey (Inactive)
                  Reporter:
                  stiwari8 Srishti Tiwari (Inactive)
                • Votes:
                  0 Vote for this issue
                  Watchers:
                  4 Start watching this issue

                  Dates

                  • Created:
                    Updated:
                    Resolved: