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  1. IGB
  2. IGBF-1961

Panels Freezing in CyVerse

        Details

        • Type: Bug
        • Status: Closed (View Workflow)
        • Priority: Major
        • Resolution: Done
        • Affects Version/s: None
        • Fix Version/s: None
        • Labels:
          None

          Description

          I'm getting various errors that cause the middle/right panels to freeze.

          Uncaught SyntaxError: Unexpected token < in JSON at position 0
          at JSON.parse (<anonymous>)
          at Object.success (rightPanel.js:33)
          at fire (jquery-1.10.2.js:3048)
          at Object.fireWith [as resolveWith] (jquery-1.10.2.js:3160)
          at done (jquery-1.10.2.js:8235)
          at XMLHttpRequest.callback (jquery-1.10.2.js:8778)

          3/base/#:1 Uncaught SyntaxError: Unexpected token < in JSON at position 0
          at JSON.parse (<anonymous>)
          at Object.success (cyverse.js:109)
          at fire (jquery-1.10.2.js:3048)
          at Object.fireWith [as resolveWith] (jquery-1.10.2.js:3160)
          at done (jquery-1.10.2.js:8235)
          at XMLHttpRequest.callback (jquery-1.10.2.js:8778)

            Attachments

              Activity

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              nfreese Nowlan Freese created issue -
              nfreese Nowlan Freese made changes -
              Field Original Value New Value
              Epic Link IGBF-1482 [ 17568 ]
              nfreese Nowlan Freese made changes -
              Description I'm getting various errors that cause the middle/right panels to freeze.

              Uncaught SyntaxError: Unexpected token < in JSON at position 0
                  at JSON.parse (<anonymous>)
                  at Object.success (rightPanel.js:33)
                  at fire (jquery-1.10.2.js:3048)
                  at Object.fireWith [as resolveWith] (jquery-1.10.2.js:3160)
                  at done (jquery-1.10.2.js:8235)
                  at XMLHttpRequest.callback (jquery-1.10.2.js:8778)
              3/base/#:1 Uncaught SyntaxError: Unexpected token < in JSON at position 0
                  at JSON.parse (<anonymous>)
                  at Object.success (cyverse.js:109)
                  at fire (jquery-1.10.2.js:3048)
                  at Object.fireWith [as resolveWith] (jquery-1.10.2.js:3160)
                  at done (jquery-1.10.2.js:8235)
                  at XMLHttpRequest.callback (jquery-1.10.2.js:8778)               		I'm getting various errors that cause the middle/right panels to freeze.

              Uncaught SyntaxError: Unexpected token < in JSON at position 0
                  at JSON.parse (<anonymous>)
                  at Object.success (rightPanel.js:33)
                  at fire (jquery-1.10.2.js:3048)
                  at Object.fireWith [as resolveWith] (jquery-1.10.2.js:3160)
                  at done (jquery-1.10.2.js:8235)
                  at XMLHttpRequest.callback (jquery-1.10.2.js:8778)

              3/base/#:1 Uncaught SyntaxError: Unexpected token < in JSON at position 0
                  at JSON.parse (<anonymous>)
                  at Object.success (cyverse.js:109)
                  at fire (jquery-1.10.2.js:3048)
                  at Object.fireWith [as resolveWith] (jquery-1.10.2.js:3160)
                  at done (jquery-1.10.2.js:8235)
                  at XMLHttpRequest.callback (jquery-1.10.2.js:8778)
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              nfreese Nowlan Freese added a comment -

              This was due to two issues. The primary issue was that the redis database was set to expire keys after 5 minutes. This was then causing the calls to the server to return html instead of json, which caused the error in the description. The redis database has been set to expire after 16 hours, which is the same as the CyVerse Terrain access tokens. When a user hits 16 hours, the site will stop functioning. This will need to be changed in a future issue.

              Moving to closed.

              Show
              nfreese Nowlan Freese added a comment - This was due to two issues. The primary issue was that the redis database was set to expire keys after 5 minutes. This was then causing the calls to the server to return html instead of json, which caused the error in the description. The redis database has been set to expire after 16 hours, which is the same as the CyVerse Terrain access tokens. When a user hits 16 hours, the site will stop functioning. This will need to be changed in a future issue. Moving to closed.
              nfreese Nowlan Freese made changes -
              Resolution Done [ 10000 ]
              Status Open [ 1 ] Closed [ 6 ]
              ann.loraine Ann Loraine made changes -
              Workflow Loraine Lab Workflow [ 18685 ] Fall 2019 Workflow Update [ 20311 ]
              ann.loraine Ann Loraine made changes -
              Workflow Fall 2019 Workflow Update [ 20311 ] Revised Fall 2019 Workflow Update [ 22474 ]

                People

                • Assignee:
                  Unassigned
                  Reporter:
                  nfreese Nowlan Freese
                • Votes:
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                  Watchers:
                  1 Start watching this issue

                  Dates

                  • Created:
                    Updated:
                    Resolved: