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  1. IGB
  2. IGBF-3624

Respond to old comments and questions on social media

        Details

        • Type: Task
        • Status: Closed (View Workflow)
        • Priority: Major
        • Resolution: Done
        • Affects Version/s: None
        • Fix Version/s: None
        • Labels:
          None

          Description

          The IGB Helper account was not being closely monitored before I joined the team, so several user comments and questions have gone unanswered, specifically on YouTube, but potentially on other platforms, too.

          Go through all of our social media accounts and address any comments/questions that were made within the past 6 months.

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              relates to

              Task - A task that needs to be done. IGBF-3606 Reroute all social media notifications to a single email account

              • Major - Major loss of function.
              • Closed

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                pkulzer Paige Kulzer (Inactive) added a comment -
                • All questions in the IGB Help Desk Google Group have been answered by either Dr. Freese or Dr. Loraine.
                • There was one question asked on BioStars in the last year that we haven't responded to, but it was already answered by another user.
                • I've looked through our YouTube comments and found three questions, one of which I answered, one of which I didn't answer because it was asking about RNA-seq analyses not related to IGB, and one of which I'll need to answer after we've tested Nebula Genomics CRAM data in IGB and pushed the code changes that enable BioViz Connect to work with CRAM data.

                Moving this ticket back to To-Do for now until I can answer that final question on YouTube

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                pkulzer Paige Kulzer (Inactive) added a comment - All questions in the IGB Help Desk Google Group have been answered by either Dr. Freese or Dr. Loraine. There was one question asked on BioStars in the last year that we haven't responded to, but it was already answered by another user. I've looked through our YouTube comments and found three questions, one of which I answered, one of which I didn't answer because it was asking about RNA-seq analyses not related to IGB, and one of which I'll need to answer after we've tested Nebula Genomics CRAM data in IGB and pushed the code changes that enable BioViz Connect to work with CRAM data. Moving this ticket back to To-Do for now until I can answer that final question on YouTube
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                pkulzer Paige Kulzer (Inactive) added a comment -

                Link to the YouTube video where that question lives: https://www.youtube.com/watch?v=C-KnAbGD7zo

                All questions have now been answered and I have email notifications set up for igbhelper@gmail.com such that I'll be alerted whenever a new question comes in. Closing this ticket.

                Show
                pkulzer Paige Kulzer (Inactive) added a comment - Link to the YouTube video where that question lives: https://www.youtube.com/watch?v=C-KnAbGD7zo All questions have now been answered and I have email notifications set up for igbhelper@gmail.com such that I'll be alerted whenever a new question comes in. Closing this ticket.

                  People

                  • Assignee:
                    pkulzer Paige Kulzer (Inactive)
                    Reporter:
                    pkulzer Paige Kulzer (Inactive)
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                    Dates

                    • Created:
                      Updated:
                      Resolved: