Details
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Type:
Improvement
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Status: Closed (View Workflow)
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Priority:
Major
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Resolution: Done
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Affects Version/s: None
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Fix Version/s: None
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Labels:None
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Story Points:1
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Epic Link:
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Sprint:Fall 1
Description
Situation: In IGBF-3621 we found there to be consistent issues when connecting to igbquickload.org/quickload and https://data.bioviz.org/ when using a University managed computer. After speaking with Steven Blanchard he suggested there might be an issue with a VPN tunnel that the University uses on University managed laptops.
Task: Run the following commands on a University managed laptop and a non-University managed laptop, then report the results to UNC Charlotte.
cat /etc/resolv.conf
The above should output nameserver ##.##.#.##
You will need the ##.##.#.## for the next two commands.
dig data.bioviz.org @##.##.#.## dig igbquickload.org/quickload @##.##.#.##
Attachments
Issue Links
- relates to
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IGBF-3621 Investigate network connectivity issues
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- Closed
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Activity
| Field | Original Value | New Value |
|---|---|---|
| Epic Link | IGBF-1765 [ 17855 ] |
| Summary | Contact UNC Charlotte regarding issue with university managed computers connecting to quickload | Contact Charlotte IT about issue with university managed computers connecting to quickload |
| Status | To-Do [ 10305 ] | In Progress [ 3 ] |
| Assignee | Paige Kulzer [ pkulzer ] |
| Sprint | Fall 1 [ 202 ] |
| Status | In Progress [ 3 ] | Needs 1st Level Review [ 10005 ] |
| Assignee | Paige Kulzer [ pkulzer ] | Nowlan Freese [ nfreese ] |
| Assignee | Nowlan Freese [ nfreese ] | Paige Kulzer [ pkulzer ] |
| Status | Needs 1st Level Review [ 10005 ] | First Level Review in Progress [ 10301 ] |
| Status | First Level Review in Progress [ 10301 ] | To-Do [ 10305 ] |
| Status | To-Do [ 10305 ] | In Progress [ 3 ] |
| Attachment | EmailCorrespondence-OneIT.pdf [ 18491 ] |
| Status | In Progress [ 3 ] | To-Do [ 10305 ] |
| Summary | Contact Charlotte IT about issue with university managed computers connecting to quickload | Investigate with Charlotte OneIT: Quickload web sites unreachable on University networks |
| Status | To-Do [ 10305 ] | In Progress [ 3 ] |
| Status | In Progress [ 3 ] | Needs 1st Level Review [ 10005 ] |
| Status | Needs 1st Level Review [ 10005 ] | First Level Review in Progress [ 10301 ] |
| Status | First Level Review in Progress [ 10301 ] | Ready for Pull Request [ 10304 ] |
| Status | Ready for Pull Request [ 10304 ] | Pull Request Submitted [ 10101 ] |
| Status | Pull Request Submitted [ 10101 ] | Reviewing Pull Request [ 10303 ] |
| Status | Reviewing Pull Request [ 10303 ] | Merged Needs Testing [ 10002 ] |
| Status | Merged Needs Testing [ 10002 ] | Post-merge Testing In Progress [ 10003 ] |
| Resolution | Done [ 10000 ] | |
| Status | Post-merge Testing In Progress [ 10003 ] | Closed [ 6 ] |