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  1. IGB
  2. IGBF-3757

Investigate with Charlotte OneIT: Quickload web sites unreachable on University networks

        Details

        • Type: Improvement
        • Status: Closed (View Workflow)
        • Priority: Major
        • Resolution: Done
        • Affects Version/s: None
        • Fix Version/s: None
        • Labels:
          None

          Description

          Situation: In IGBF-3621 we found there to be consistent issues when connecting to igbquickload.org/quickload and https://data.bioviz.org/ when using a University managed computer. After speaking with Steven Blanchard he suggested there might be an issue with a VPN tunnel that the University uses on University managed laptops.

          Task: Run the following commands on a University managed laptop and a non-University managed laptop, then report the results to UNC Charlotte.

          cat /etc/resolv.conf

          The above should output nameserver ##.##.#.##
          You will need the ##.##.#.## for the next two commands.

          dig data.bioviz.org @##.##.#.##
dig igbquickload.org/quickload @##.##.#.##

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              relates to

              Task - A task that needs to be done. IGBF-3621 Investigate network connectivity issues

              • Major - Major loss of function.
              • Closed

                Activity

                  People

                  • Assignee:
                    pkulzer Paige Kulzer
                    Reporter:
                    nfreese Nowlan Freese
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                    Dates

                    • Created:
                      Updated:
                      Resolved: