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  1. IGB
  2. IGBF-3855

Investigate: What are customers saying about individual genome sequencing on social media

    Details

    • Type: Task
    • Status: Closed (View Workflow)
    • Priority: Major
    • Resolution: Done
    • Affects Version/s: None
    • Fix Version/s: None
    • Labels:
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      Description

      A lot of people who use genome sequencing services communicate using social media platforms. We need to know what people are saying about the services, how they use the data, and why they want to get their genomes sequenced.

      Let's investigate a social media platform in this ticket and find out what people are saying or asking about individual genome sequencing services.

      Facebook and Reddit are platforms where users can create long discussion threads, so let's start with them.

      Facebook requires login and people tend to use private groups, indicating they don't really want their comments to become widely read or known. So, let's not use Facebook, out of respect for people's privacy.

      Reddit, however, is more or less completely public. Users on reddit are expecting and even hoping that sometimes their posts will be shared and even commented on outside the Reddit user community. For example, there are "subreddits" that are semi-humorous or semi-serious, like the "am the .[fill in insult]. " subreddit where people describe awkward social situations and ask whether they did the right thing, or not. Also, it seems like people from the companies themselves participate and try to answer questions.

      Let's find and summarize links to public posts on Reddit where people discuss genome sequencing services - what they like, what they don't like, questions they may have about the platforms, or other topics. Add links, quotations from conversations, and your thoughts and commentary as individual comments below.

      To complete this task, present your results to the team. Summarize using a slide deck or other format as you see fit. The goal is to make sure that everybody on the team will understand what are saying about individual genome sequencing on social media.

      Big questions we have:

      • How can our genome browser software help people understand human genome sequence data?
      • Are people using genome browsers to look at their data. If yes, which ones?
      • Are people misunderstanding what their data are, or do they seem to have a pretty good idea of what the data mean?
      • What types of training materials could we create that would help people learn to use Integrated Genome Browser to explore human genome sequencing data? What "how-to" guides do reddit users like or link to?

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              • Assignee:
                pkulzer Paige Kulzer
                Reporter:
                ann.loraine Ann Loraine
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