[IGBF-4043] Fix App Store Internal Server Error - JIRA UNCC

Paige Kulzer created issue - 07/Jan/25 10:04 AM

Paige Kulzer made changes - 07/Jan/25 10:04 AM

Field	Original Value	New Value
Epic Link		IGBF-1908 [ 17998 ]

Ann Loraine made changes - 07/Jan/25 10:10 AM

Assignee

Ann Loraine [ aloraine ]

Ann Loraine made changes - 07/Jan/25 10:10 AM

Status

To-Do [ 10305 ]

In Progress [ 3 ]

Hide

Permalink

Ann Loraine added a comment - 07/Jan/25 10:14 AM - edited

Logged into host and discovered debug.log file /home/ubuntu/appstore had grown to 17 Gb.

Deleted the file. 500 error still in effect.

Current host is EC2 with name "prodappstore2" and public IP address 54.84.250.132.

Checked apache2 status after switching to root:

system apache2 status

Most recent restart for apache2 was Oct 3, 2024.

Checked disk:

prodappstore1 root $ df -h
Filesystem      Size  Used Avail Use% Mounted on
udev            473M     0  473M   0% /dev
tmpfs            98M   11M   87M  11% /run
/dev/xvda1       24G   24G     0 100% /
tmpfs           488M     0  488M   0% /dev/shm
tmpfs           5.0M     0  5.0M   0% /run/lock
tmpfs           488M     0  488M   0% /sys/fs/cgroup
/dev/loop1      104M  104M     0 100% /snap/core/16928
/dev/loop3       26M   26M     0 100% /snap/amazon-ssm-agent/7993
/dev/loop4      105M  105M     0 100% /snap/core/17200
/dev/loop2       56M   56M     0 100% /snap/core18/2829
/dev/loop6       56M   56M     0 100% /snap/core18/2846
/dev/loop5       75M   75M     0 100% /snap/core22/1621
/dev/loop7       26M   26M     0 100% /snap/amazon-ssm-agent/9565
tmpfs            98M     0   98M   0% /run/user/1000

App store code is in /home/ubuntu/appstore.
Contents of /home/ubuntu/appstore total 276M.
Contents of /home/ubuntu total 335M.

Show

Ann Loraine added a comment - 07/Jan/25 10:14 AM - edited Logged into host and discovered debug.log file /home/ubuntu/appstore had grown to 17 Gb. Deleted the file. 500 error still in effect. Current host is EC2 with name "prodappstore2" and public IP address 54.84.250.132. Checked apache2 status after switching to root: system apache2 status Most recent restart for apache2 was Oct 3, 2024. Checked disk: prodappstore1 root $ df -h Filesystem Size Used Avail Use% Mounted on udev 473M 0 473M 0% /dev tmpfs 98M 11M 87M 11% /run /dev/xvda1 24G 24G 0 100% / tmpfs 488M 0 488M 0% /dev/shm tmpfs 5.0M 0 5.0M 0% /run/lock tmpfs 488M 0 488M 0% /sys/fs/cgroup /dev/loop1 104M 104M 0 100% /snap/core/16928 /dev/loop3 26M 26M 0 100% /snap/amazon-ssm-agent/7993 /dev/loop4 105M 105M 0 100% /snap/core/17200 /dev/loop2 56M 56M 0 100% /snap/core18/2829 /dev/loop6 56M 56M 0 100% /snap/core18/2846 /dev/loop5 75M 75M 0 100% /snap/core22/1621 /dev/loop7 26M 26M 0 100% /snap/amazon-ssm-agent/9565 tmpfs 98M 0 98M 0% /run/user/1000 App store code is in /home/ubuntu/appstore. Contents of /home/ubuntu/appstore total 276M. Contents of /home/ubuntu total 335M.

Hide

Permalink

Ann Loraine added a comment - 07/Jan/25 10:20 AM

Reviewing appstore plabooks in https://bitbucket.org/lorainelab/appstore-playbooks/src/master/.

Show

Ann Loraine added a comment - 07/Jan/25 10:20 AM Reviewing appstore plabooks in https://bitbucket.org/lorainelab/appstore-playbooks/src/master/ .

Hide

Permalink

Ann Loraine added a comment - 07/Jan/25 10:29 AM

Restarted apache2 and observed this error in apache's error log:

[Tue Jan 07 15:28:00.336325 2025] [wsgi:error] [pid 17604:tid 139875700123392] [remote 16.98.114.149:48507] MySQLdb._exceptions.OperationalError: (2003, "Can't connect to MySQL server on 'appstore.cyaj0olqvfzp.us-east-1.rds.amazonaws.com' (111)")

Show

Ann Loraine added a comment - 07/Jan/25 10:29 AM Restarted apache2 and observed this error in apache's error log: [Tue Jan 07 15:28:00.336325 2025] [wsgi:error] [pid 17604:tid 139875700123392] [remote 16.98.114.149:48507] MySQLdb._exceptions.OperationalError: (2003, "Can't connect to MySQL server on 'appstore.cyaj0olqvfzp.us-east-1.rds.amazonaws.com' (111)" )

Paige Kulzer made changes - 07/Jan/25 10:34 AM

Epic Link

IGBF-1908 [ 17998 ]

IGBF-2323 [ 18477 ]

Hide

Permalink

Ann Loraine added a comment - 07/Jan/25 10:46 AM - edited

Checked RDS database in the AWS console (Web interface). Confirmed it is named "appstore." Its status is listed as "storage full." It is a db.t3.micro
instance.

Looking into how I can increase the storage.

Show

Ann Loraine added a comment - 07/Jan/25 10:46 AM - edited Checked RDS database in the AWS console (Web interface). Confirmed it is named "appstore." Its status is listed as "storage full." It is a db.t3.micro instance. Looking into how I can increase the storage.

Hide

Permalink

Ann Loraine added a comment - 07/Jan/25 11:11 AM - edited

Reviewed this documentation: https://docs.aws.amazon.com/AmazonRDS/latest/UserGuide/USER_PIOPS.ModifyingExisting.html

Followed instructions:

Selected appstore database and clicked "Modify" button on RDS console
Observed that the current setting for "Allocated Storage" is 10 GiB
Noted that the textbox listed current setting for "Allocated Storage" says: "Allocated storage value must be 20 GiB to 6,144 GiB"
Decided to increase storage to 30 instead of 10 GiB
Selected "Continue" to move to the next screen
Observed that two changes are proposed, not just the size increase. These include the size increase (as in above change) and a change to a new certificate - current value is "rds-ca-2019" and new value will be "rds-ca-rsa2048-g1"
Selected option "Apply immediately"
Selected "Modify DB instance"

However, when I selected the option "Modify DB instance" I got an error:

"We're sorry, your request to modify DB instance appstore has failed.
The specified database instance is currently in storage-full state. Please allocate more storage by modifying the DB instance."

According to the AWS console for the RDS service, the current certificate is expired or is about to expire and needs to be updated. There doesn't seem to be a way to use the Web interface to increase storage without also updating the certificate. But replacing / updating the certificate might be impossible without first increasing storage. This is what the error message suggests.

Maybe I can use the AWS command line interface (cli) to increase the storage. After that, I can then update the certificate, maybe.

Show

Ann Loraine added a comment - 07/Jan/25 11:11 AM - edited Reviewed this documentation: https://docs.aws.amazon.com/AmazonRDS/latest/UserGuide/USER_PIOPS.ModifyingExisting.html Followed instructions: Selected appstore database and clicked "Modify" button on RDS console Observed that the current setting for "Allocated Storage" is 10 GiB Noted that the textbox listed current setting for "Allocated Storage" says: "Allocated storage value must be 20 GiB to 6,144 GiB" Decided to increase storage to 30 instead of 10 GiB Selected "Continue" to move to the next screen Observed that two changes are proposed, not just the size increase. These include the size increase (as in above change) and a change to a new certificate - current value is "rds-ca-2019" and new value will be "rds-ca-rsa2048-g1" Selected option "Apply immediately" Selected "Modify DB instance" However, when I selected the option "Modify DB instance" I got an error: "We're sorry, your request to modify DB instance appstore has failed. The specified database instance is currently in storage-full state. Please allocate more storage by modifying the DB instance." According to the AWS console for the RDS service, the current certificate is expired or is about to expire and needs to be updated. There doesn't seem to be a way to use the Web interface to increase storage without also updating the certificate. But replacing / updating the certificate might be impossible without first increasing storage. This is what the error message suggests. Maybe I can use the AWS command line interface (cli) to increase the storage. After that, I can then update the certificate, maybe.

Hide

Permalink

Ann Loraine added a comment - 07/Jan/25 11:29 AM

I'm going to try using the aws cli (command line interface) to increase storage size on the database and then attempt to upgrade the certificate.
Installed aws-cli on my Mac with:

brew install awscli

Checked version with:

local aloraine$ aws --version
aws-cli/2.22.29 Python/3.12.8 Darwin/23.3.0 source/arm64

Show

Ann Loraine added a comment - 07/Jan/25 11:29 AM I'm going to try using the aws cli (command line interface) to increase storage size on the database and then attempt to upgrade the certificate. Installed aws-cli on my Mac with: brew install awscli Checked version with: local aloraine$ aws --version aws-cli/2.22.29 Python/3.12.8 Darwin/23.3.0 source/arm64

Hide

Permalink

Ann Loraine added a comment - 07/Jan/25 11:33 AM - edited

Configuring my local environment, following documentation: https://docs.aws.amazon.com/cli/latest/userguide/cli-configure-envvars.html

Show

Ann Loraine added a comment - 07/Jan/25 11:33 AM - edited Configuring my local environment, following documentation: https://docs.aws.amazon.com/cli/latest/userguide/cli-configure-envvars.html

Hide

Permalink

Ann Loraine added a comment - 07/Jan/25 11:47 AM

Accessing RDS database using AWS cli:

aws rds describe-db-instances --db-instance-identifier appstore

returns JSON:

{
    "DBInstances": [
        {
            "DBInstanceIdentifier": "appstore",
            "DBInstanceClass": "db.t3.micro",
            "Engine": "mysql",
            "DBInstanceStatus": "storage-full",
            "MasterUsername": "admin",
            "Endpoint": {
                "Address": "appstore.cyaj0olqvfzp.us-east-1.rds.amazonaws.com",
                "Port": 3306,
                "HostedZoneId": "Z2R2ITUGPM61AM"
            },
            "AllocatedStorage": 10,
            "InstanceCreateTime": "2021-04-15T15:58:10.706000+00:00",
            "PreferredBackupWindow": "06:18-06:48",
            "BackupRetentionPeriod": 1,
            "DBSecurityGroups": [],
            "VpcSecurityGroups": [
                {
                    "VpcSecurityGroupId": "sg-092488fea38ffebbf",
                    "Status": "active"
                }
            ],
            "DBParameterGroups": [
                {
                    "DBParameterGroupName": "default.mysql8.0",
                    "ParameterApplyStatus": "in-sync"
                }
            ],
            "AvailabilityZone": "us-east-1d",
            "DBSubnetGroup": {
                "DBSubnetGroupName": "default",
                "DBSubnetGroupDescription": "default",
                "VpcId": "vpc-5095f237",
                "SubnetGroupStatus": "Complete",
                "Subnets": [
                    {
                        "SubnetIdentifier": "subnet-ceb135c2",
                        "SubnetAvailabilityZone": {
                            "Name": "us-east-1f"
                        },
                        "SubnetOutpost": {},
                        "SubnetStatus": "Active"
                    },
                    {
                        "SubnetIdentifier": "subnet-16b3884e",
                        "SubnetAvailabilityZone": {
                            "Name": "us-east-1b"
                        },
                        "SubnetOutpost": {},
                        "SubnetStatus": "Active"
                    },
                    {
                        "SubnetIdentifier": "subnet-8ec6ceb3",
                        "SubnetAvailabilityZone": {
                            "Name": "us-east-1e"
                        },
                        "SubnetOutpost": {},
                        "SubnetStatus": "Active"
                    },
                    {
                        "SubnetIdentifier": "subnet-1a5ec57f",
                        "SubnetAvailabilityZone": {
                            "Name": "us-east-1c"
                        },
                        "SubnetOutpost": {},
                        "SubnetStatus": "Active"
                    },
                    {
                        "SubnetIdentifier": "subnet-91f2c9bb",
                        "SubnetAvailabilityZone": {
                            "Name": "us-east-1d"
                        },
                        "SubnetOutpost": {},
                        "SubnetStatus": "Active"
                    },
                    {
                        "SubnetIdentifier": "subnet-bf2cc7f6",
                        "SubnetAvailabilityZone": {
                            "Name": "us-east-1a"
                        },
                        "SubnetOutpost": {},
                        "SubnetStatus": "Active"
                    }
                ]
            },
            "PreferredMaintenanceWindow": "tue:05:01-tue:05:31",
            "PendingModifiedValues": {},
            "LatestRestorableTime": "2024-12-27T10:15:00+00:00",
            "MultiAZ": false,
            "EngineVersion": "8.0.35",
            "AutoMinorVersionUpgrade": true,
            "ReadReplicaDBInstanceIdentifiers": [],
            "LicenseModel": "general-public-license",
            "OptionGroupMemberships": [
                {
                    "OptionGroupName": "default:mysql-8-0",
                    "Status": "in-sync"
                }
            ],
            "PubliclyAccessible": false,
            "StorageType": "gp2",
            "DbInstancePort": 0,
            "StorageEncrypted": false,
            "DbiResourceId": "db-LESFHGQX7IFECVSANMGFA4EMHA",
            "CACertificateIdentifier": "rds-ca-2019",
            "DomainMemberships": [],
            "CopyTagsToSnapshot": false,
            "MonitoringInterval": 0,
            "DBInstanceArn": "arn:aws:rds:us-east-1:702105950212:db:appstore",
            "IAMDatabaseAuthenticationEnabled": false,
            "PerformanceInsightsEnabled": false,
            "DeletionProtection": false,
            "AssociatedRoles": [],
            "TagList": [
                {
                    "Key": "Environment",
                    "Value": "Development"
                }
            ],
            "CustomerOwnedIpEnabled": false,
            "ActivityStreamStatus": "stopped",
            "BackupTarget": "region",
            "NetworkType": "IPV4",
            "CertificateDetails": {
                "CAIdentifier": "rds-ca-2019",
                "ValidTill": "2024-08-22T17:08:50+00:00"
            },
            "DedicatedLogVolume": false,
            "IsStorageConfigUpgradeAvailable": true,
            "EngineLifecycleSupport": "open-source-rds-extended-support"
        }
    ]
}

Show

Ann Loraine added a comment - 07/Jan/25 11:47 AM Accessing RDS database using AWS cli: aws rds describe-db-instances --db-instance-identifier appstore returns JSON: { "DBInstances" : [ { "DBInstanceIdentifier" : "appstore" , "DBInstanceClass" : "db.t3.micro" , "Engine" : "mysql" , "DBInstanceStatus" : "storage-full" , "MasterUsername" : "admin" , "Endpoint" : { "Address" : "appstore.cyaj0olqvfzp.us-east-1.rds.amazonaws.com" , "Port" : 3306, "HostedZoneId" : "Z2R2ITUGPM61AM" }, "AllocatedStorage" : 10, "InstanceCreateTime" : "2021-04-15T15:58:10.706000+00:00" , "PreferredBackupWindow" : "06:18-06:48" , "BackupRetentionPeriod" : 1, "DBSecurityGroups" : [], "VpcSecurityGroups" : [ { "VpcSecurityGroupId" : "sg-092488fea38ffebbf" , "Status" : "active" } ], "DBParameterGroups" : [ { "DBParameterGroupName" : " default .mysql8.0" , "ParameterApplyStatus" : "in-sync" } ], "AvailabilityZone" : "us-east-1d" , "DBSubnetGroup" : { "DBSubnetGroupName" : " default " , "DBSubnetGroupDescription" : " default " , "VpcId" : "vpc-5095f237" , "SubnetGroupStatus" : "Complete" , "Subnets" : [ { "SubnetIdentifier" : "subnet-ceb135c2" , "SubnetAvailabilityZone" : { "Name" : "us-east-1f" }, "SubnetOutpost" : {}, "SubnetStatus" : "Active" }, { "SubnetIdentifier" : "subnet-16b3884e" , "SubnetAvailabilityZone" : { "Name" : "us-east-1b" }, "SubnetOutpost" : {}, "SubnetStatus" : "Active" }, { "SubnetIdentifier" : "subnet-8ec6ceb3" , "SubnetAvailabilityZone" : { "Name" : "us-east-1e" }, "SubnetOutpost" : {}, "SubnetStatus" : "Active" }, { "SubnetIdentifier" : "subnet-1a5ec57f" , "SubnetAvailabilityZone" : { "Name" : "us-east-1c" }, "SubnetOutpost" : {}, "SubnetStatus" : "Active" }, { "SubnetIdentifier" : "subnet-91f2c9bb" , "SubnetAvailabilityZone" : { "Name" : "us-east-1d" }, "SubnetOutpost" : {}, "SubnetStatus" : "Active" }, { "SubnetIdentifier" : "subnet-bf2cc7f6" , "SubnetAvailabilityZone" : { "Name" : "us-east-1a" }, "SubnetOutpost" : {}, "SubnetStatus" : "Active" } ] }, "PreferredMaintenanceWindow" : "tue:05:01-tue:05:31" , "PendingModifiedValues" : {}, "LatestRestorableTime" : "2024-12-27T10:15:00+00:00" , "MultiAZ" : false , "EngineVersion" : "8.0.35" , "AutoMinorVersionUpgrade" : true , "ReadReplicaDBInstanceIdentifiers" : [], "LicenseModel" : "general- public -license" , "OptionGroupMemberships" : [ { "OptionGroupName" : " default :mysql-8-0" , "Status" : "in-sync" } ], "PubliclyAccessible" : false , "StorageType" : "gp2" , "DbInstancePort" : 0, "StorageEncrypted" : false , "DbiResourceId" : "db-LESFHGQX7IFECVSANMGFA4EMHA" , "CACertificateIdentifier" : "rds-ca-2019" , "DomainMemberships" : [], "CopyTagsToSnapshot" : false , "MonitoringInterval" : 0, "DBInstanceArn" : "arn:aws:rds:us-east-1:702105950212:db:appstore" , "IAMDatabaseAuthenticationEnabled" : false , "PerformanceInsightsEnabled" : false , "DeletionProtection" : false , "AssociatedRoles" : [], "TagList" : [ { "Key" : "Environment" , "Value" : "Development" } ], "CustomerOwnedIpEnabled" : false , "ActivityStreamStatus" : "stopped" , "BackupTarget" : "region" , "NetworkType" : "IPV4" , "CertificateDetails" : { "CAIdentifier" : "rds-ca-2019" , "ValidTill" : "2024-08-22T17:08:50+00:00" }, "DedicatedLogVolume" : false , "IsStorageConfigUpgradeAvailable" : true , "EngineLifecycleSupport" : "open-source-rds-extended-support" } ] }

Hide

Permalink

Ann Loraine added a comment - 07/Jan/25 11:50 AM - edited

To increase size from 10 GiB to 30 GiB, following guide at: https://docs.aws.amazon.com/AmazonRDS/latest/UserGuide/CHAP_Troubleshooting.html#CHAP_Troubleshooting.Storage

To increase storage without doing anything else, I ran this command:

aws rds modify-db-instance --db-instance-identifier appstore --allocated-storage 30 --apply-immediately > modify.txt

Show

Ann Loraine added a comment - 07/Jan/25 11:50 AM - edited To increase size from 10 GiB to 30 GiB, following guide at: https://docs.aws.amazon.com/AmazonRDS/latest/UserGuide/CHAP_Troubleshooting.html#CHAP_Troubleshooting.Storage To increase storage without doing anything else, I ran this command: aws rds modify-db-instance --db-instance-identifier appstore --allocated-storage 30 --apply-immediately > modify.txt

Hide

Permalink

Ann Loraine added a comment - 07/Jan/25 11:59 AM - edited

After a few minutes, checked status of the RDS database appstore using the AWS console - the Web site. Observed that the status for RDS instance "appstore" is now listed as "Backing-up" instead of "storage full".

Time is now: 10:59 am CST.
Taking a break.

Time is now: 10:05 am CST.
Status is now "Storage-optimization (0%)"

Show

Ann Loraine added a comment - 07/Jan/25 11:59 AM - edited After a few minutes, checked status of the RDS database appstore using the AWS console - the Web site. Observed that the status for RDS instance "appstore" is now listed as "Backing-up" instead of "storage full". Time is now: 10:59 am CST. Taking a break. Time is now: 10:05 am CST. Status is now "Storage-optimization (0%)"

Hide

Permalink

Ann Loraine added a comment - 07/Jan/25 12:07 PM - edited

Turned off apache2 web server to ensure it doesn't attempt to connect to the database during storage modifications currently underway.

Show

Ann Loraine added a comment - 07/Jan/25 12:07 PM - edited Turned off apache2 web server to ensure it doesn't attempt to connect to the database during storage modifications currently underway.

Hide

Permalink

Ann Loraine added a comment - 07/Jan/25 12:16 PM

Time is now: 11:15 am
Status is now "Available"

Show

Ann Loraine added a comment - 07/Jan/25 12:16 PM Time is now: 11:15 am Status is now "Available"

Hide

Permalink

Ann Loraine added a comment - 08/Jan/25 12:14 AM

Made snapshot: appstore-2025-01-07

Show

Ann Loraine added a comment - 08/Jan/25 12:14 AM Made snapshot: appstore-2025-01-07

Hide

Permalink

Ann Loraine added a comment - 08/Jan/25 12:20 AM

Logged back into apps.bioviz.org with:

ssh ubuntu@apps.bioviz.org

and started the apache2 server with:

prodappstore1 ubuntu $ sudo su
prodappstore1 root $ service apache2 start

Visited web site https://apps.bioviz.org and observed that the App Store interface appeared as it should.

Show

Ann Loraine added a comment - 08/Jan/25 12:20 AM Logged back into apps.bioviz.org with: ssh ubuntu@apps.bioviz.org and started the apache2 server with: prodappstore1 ubuntu $ sudo su prodappstore1 root $ service apache2 start Visited web site https://apps.bioviz.org and observed that the App Store interface appeared as it should.

Hide

Permalink

Ann Loraine added a comment - 08/Jan/25 12:20 AM - edited

Next, updating the certificate.
For this, I selected the appstore RDS instance in the RDS Web console.
I selected "Modify" and proceeded to the next screen, which (by default) showed replacing the existing expired certificate with a new one.

Expired certificate current value is: rds-ca-2019
New value is: rds-ca-rsa2048-g1
Selected "Apply immediately" for the "when change will take effect" option.
Stopped apache2 web server.
Selected the modify button and observed the status changed to "modifying."
Status is now: "available."
Restarted apache2 web server.
Observed that https://apps.bioviz.org is on-line.

Show

Ann Loraine added a comment - 08/Jan/25 12:20 AM - edited Next, updating the certificate. For this, I selected the appstore RDS instance in the RDS Web console. I selected "Modify" and proceeded to the next screen, which (by default) showed replacing the existing expired certificate with a new one. Expired certificate current value is: rds-ca-2019 New value is: rds-ca-rsa2048-g1 Selected "Apply immediately" for the "when change will take effect" option. Stopped apache2 web server. Selected the modify button and observed the status changed to "modifying." Status is now: "available." Restarted apache2 web server. Observed that https://apps.bioviz.org is on-line.

Hide

Permalink

Ann Loraine added a comment - 08/Jan/25 12:29 AM

So far as I know, the site is now back! Thank you Paige Kulzer for alerting me to the problem.
Moving to first level review.

Suggestions for testing:

Click through the site and make note of anything that looks wrong
Check that IGB is able to install Apps.

Show

Ann Loraine added a comment - 08/Jan/25 12:29 AM So far as I know, the site is now back! Thank you Paige Kulzer for alerting me to the problem. Moving to first level review. Suggestions for testing: Click through the site and make note of anything that looks wrong Check that IGB is able to install Apps.

Ann Loraine made changes - 08/Jan/25 12:29 AM

Status

In Progress [ 3 ]

Needs 1st Level Review [ 10005 ]

Ann Loraine made changes - 08/Jan/25 12:29 AM

Assignee

Ann Loraine [ aloraine ]

Paige Kulzer made changes - 08/Jan/25 8:33 AM

Status

Needs 1st Level Review [ 10005 ]

First Level Review in Progress [ 10301 ]

Paige Kulzer made changes - 08/Jan/25 8:33 AM

Assignee

Paige Kulzer [ pkulzer ]

Hide

Permalink

Paige Kulzer added a comment - 08/Jan/25 8:41 AM

Each app can be clicked on in the App Store and the description for each app loads properly. Signing into the App Store works without issue and all links/buttons appear to be working as expected. Launching the IGB App Manager in IGB 10.1.0 on Mac, all available apps are listed and can be installed without issue. I also checked several apps after installation to ensure that they are functioning as expected.

It looks like the error has been fixed!

Show

Paige Kulzer added a comment - 08/Jan/25 8:41 AM Each app can be clicked on in the App Store and the description for each app loads properly. Signing into the App Store works without issue and all links/buttons appear to be working as expected. Launching the IGB App Manager in IGB 10.1.0 on Mac, all available apps are listed and can be installed without issue. I also checked several apps after installation to ensure that they are functioning as expected. It looks like the error has been fixed!

Paige Kulzer made changes - 08/Jan/25 8:46 AM

Link

This issue relates to ~~IGBF-4041~~ [ ~~IGBF-4041~~ ]

Paige Kulzer made changes - 08/Jan/25 10:44 AM

Summary

Investigate: App Store Internal Server Error

Fix App Store Internal Server Error

Paige Kulzer made changes - 08/Jan/25 10:44 AM

Status

First Level Review in Progress [ 10301 ]

Ready for Pull Request [ 10304 ]

Paige Kulzer made changes - 08/Jan/25 10:44 AM

Status

Ready for Pull Request [ 10304 ]

Pull Request Submitted [ 10101 ]