[IGBF-4272] Investigate Jira inability to attach images - JIRA UNCC

Details

Type: Task
Status: Closed (View Workflow)
Priority: Major
Resolution: Done
Affects Version/s: None
Fix Version/s: None
Labels:
None

Story Points:
1
Epic Link:
Deploy and maintain infrastructure
Sprint:
Summer 5

Description

Recently we noticed that Jira no longer allows us to attach image files to issues.

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Attachments

test.png
228 kB
24/Jul/25 2:59 PM

Activity

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Ann Loraine created issue - 24/Jul/25 2:55 PM

Ann Loraine made changes - 24/Jul/25 2:58 PM

Field	Original Value	New Value
Epic Link		IGBF-2323 [ 18477 ]

Ann Loraine made changes - 24/Jul/25 2:58 PM

Sprint

Summer 5 [ 222 ]

Ann Loraine made changes - 24/Jul/25 2:59 PM

Attachment

test.png [ 18747 ]

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Ann Loraine added a comment - 24/Jul/25 3:02 PM - edited

I attempted to upload a file created by my system's screen capture software and got an error.
I tried to copy the name of the file into this comment, but got an error message.
I think there is something weird about the name of the file that is causing a problem with the MySQL database Jira is using.
Looking in the Jira log on the host, I found that the error is related to a problem with the file name.
Changing the file name to test.png solved the issue.
I think the problem is related to use of unrecognized or illegal characters in the file name.

cc: Nowlan Freese

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Ann Loraine added a comment - 24/Jul/25 3:02 PM - edited I attempted to upload a file created by my system's screen capture software and got an error. I tried to copy the name of the file into this comment, but got an error message. I think there is something weird about the name of the file that is causing a problem with the MySQL database Jira is using. Looking in the Jira log on the host, I found that the error is related to a problem with the file name. Changing the file name to test.png solved the issue. I think the problem is related to use of unrecognized or illegal characters in the file name. cc: Nowlan Freese

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Ann Loraine added a comment - 24/Jul/25 3:04 PM - edited

Update: Looking for the problem character:

Screenshot
Screenshot
Screenshot 2
Screenshot 20
Screenshot 2025
Screenshot 2025-07-24
Screenshot 2025-07-24 at
Screenshot 2025-07-24 at 1
Screenshot 2025-07-24 at 1.4
Screenshot 2025-07-24 at 1.41.
Screenshot 2025-07-24 at 1.41.50

Found it! The problem is that there is a "null" character between "50" and "P" (from "PM")

I can paste the value from my system into this comment box, but unless I type backspace between 0 and P, Jira throws an error.

Here, I entered the name of the file here, and backspaced between 0 and P:
Screenshot 2025-07-24 at 1.41.50PM.png

Here I again entered the name of the file, backspaced between 0 and P, and entered a space character:

Screenshot 2025-07-24 at 1.41.50 PM.png

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Ann Loraine added a comment - 24/Jul/25 3:04 PM - edited Update: Looking for the problem character: Screenshot Screenshot Screenshot 2 Screenshot 20 Screenshot 2025 Screenshot 2025-07-24 Screenshot 2025-07-24 at Screenshot 2025-07-24 at 1 Screenshot 2025-07-24 at 1.4 Screenshot 2025-07-24 at 1.41. Screenshot 2025-07-24 at 1.41.50 Found it! The problem is that there is a "null" character between "50" and "P" (from "PM") I can paste the value from my system into this comment box, but unless I type backspace between 0 and P, Jira throws an error. Here, I entered the name of the file here, and backspaced between 0 and P: Screenshot 2025-07-24 at 1.41.50PM.png Here I again entered the name of the file, backspaced between 0 and P, and entered a space character: Screenshot 2025-07-24 at 1.41.50 PM.png

Ann Loraine made changes - 24/Jul/25 3:09 PM

Comment

[ Screenshot 2025-07-24 at 1.41.50 ]

Ann Loraine made changes - 24/Jul/25 3:11 PM

Status

To-Do [ 10305 ]

In Progress [ 3 ]

Ann Loraine made changes - 24/Jul/25 3:11 PM

Status

In Progress [ 3 ]

Needs 1st Level Review [ 10005 ]

Ann Loraine made changes - 24/Jul/25 3:12 PM

Assignee

Ann Loraine [ aloraine ]

Nowlan Freese [ nfreese ]

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Ann Loraine added a comment - 24/Jul/25 3:12 PM

Re-assigning to Nowlan Freese so that he can take a quick look. I don't think this is a bug we can fix in Jira, except maybe by upgrading to the latest released version of the Jira server software.

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Ann Loraine added a comment - 24/Jul/25 3:12 PM Re-assigning to Nowlan Freese so that he can take a quick look. I don't think this is a bug we can fix in Jira, except maybe by upgrading to the latest released version of the Jira server software.

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Nowlan Freese added a comment - 24/Jul/25 8:53 PM

Changing the file names worked. Not sure what the issue was with the original file names.

Closing ticket.

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Nowlan Freese added a comment - 24/Jul/25 8:53 PM Changing the file names worked. Not sure what the issue was with the original file names. Closing ticket.