[IGBF-4291] Create Cyverse account for data sharing - JIRA UNCC

Details

Type: Task
Status: Closed (View Workflow)
Priority: Major
Resolution: Done
Affects Version/s: None
Fix Version/s: None
Labels:
None

Story Points:
0.5
Epic Link:
Deploy and maintain infrastructure
Sprint:
Fall 1, Summer 6, Fall 2, Fall 3, Fall 4, Fall 5, Fall 6

Description

Task: Get in touch with Cyverse and tell them we would like a 4TB lab account. Specify that we would like to use it as a lab account (i.e., not attached to a single person) or at least have the ability to designate users that can access the account. Mention Dr. Freese in the email since he has worked extensively with their team in the past. Also ask if we can pay with purchase order to avoid having to pay with credit card.

Email: info@cyverse.org
Subscriptions information: https://cyverse.org/subscribe

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Paige Kulzer (Inactive) added a comment - 15/Aug/25 10:45 AM

Email inquiry has been sent!

Dear CyVerse Team,

My name is Paige Kulzer and I work with Nowlan Freese and Ann Loraine at UNC Charlotte on the Integrated Genome Browser project. I’m reaching out on behalf of our lab to request a Pro subscription. Ideally, we would like this to function as a shared lab account rather than being tied to a single individual, or at least have the ability to designate multiple users who can access and manage the account. Is that possible?

I'd also like to ask if it’s possible to pay via purchase order rather than credit card? That would really simplify things on our end.

All the best,
Paige

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Paige Kulzer (Inactive) added a comment - 15/Aug/25 10:45 AM Email inquiry has been sent! Dear CyVerse Team, My name is Paige Kulzer and I work with Nowlan Freese and Ann Loraine at UNC Charlotte on the Integrated Genome Browser project. I’m reaching out on behalf of our lab to request a Pro subscription. Ideally, we would like this to function as a shared lab account rather than being tied to a single individual, or at least have the ability to designate multiple users who can access and manage the account. Is that possible? I'd also like to ask if it’s possible to pay via purchase order rather than credit card? That would really simplify things on our end. All the best, Paige

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Ann Loraine added a comment - 18/Sep/25 3:55 PM

As per a prior comment, do please make sure that the new account is for "username" of lorainelab2025 which is associated with email address aloraine@proton.me

attn: Paige Kulzer

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Ann Loraine added a comment - 18/Sep/25 3:55 PM As per a prior comment, do please make sure that the new account is for "username" of lorainelab2025 which is associated with email address aloraine@proton.me attn: Paige Kulzer

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Paige Kulzer (Inactive) added a comment - 13/Oct/25 8:54 AM

Attn Ann Loraine, there's been a delay in procuring a quote from CyVerse:

Hi Shelley,

Apologies for the delay on this. We do not currently offer discounts for Universities or non-profits on our subscriptions or services and are in the middle of transitioning from being an almost wholly grant-funded program to one reliant on sales and service revenues to maintain operations. With this transition much of our back-office infrastructure is in flux as we build the infrastructure to create and issue quotes (and invoices, and collect payments, etc.). Sarah and I are working very diligently to get that all built out, but it will be at least a few more days before something can be issued. I truly appreciate your patience, and we will be in touch as soon as we possibly can with that quote to enable you to finalize the PO on your side.

Warm regards,

Noah

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Paige Kulzer (Inactive) added a comment - 13/Oct/25 8:54 AM Attn Ann Loraine , there's been a delay in procuring a quote from CyVerse: Hi Shelley, Apologies for the delay on this. We do not currently offer discounts for Universities or non-profits on our subscriptions or services and are in the middle of transitioning from being an almost wholly grant-funded program to one reliant on sales and service revenues to maintain operations. With this transition much of our back-office infrastructure is in flux as we build the infrastructure to create and issue quotes (and invoices, and collect payments, etc.). Sarah and I are working very diligently to get that all built out, but it will be at least a few more days before something can be issued. I truly appreciate your patience, and we will be in touch as soon as we possibly can with that quote to enable you to finalize the PO on your side. Warm regards, Noah

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Paige Kulzer (Inactive) added a comment - 21/Oct/25 8:51 AM

Ann Loraine, we should be able to purchase a CyVerse subscription with a credit card at this time.

Hi Paige,

Thank you again for your patience and understanding. It was just confirmed that the service request portal with credit card payment option is still up and available. According to Sarah (copied) you can log into the DE (I don't know this acronym, so sorry I can't elucidate) and click the Buy button, or you can go to https://cc-relay.cyverse.org and submit a request, which will take you to the credit card processing portal.

Warm regards,

Noah

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Paige Kulzer (Inactive) added a comment - 21/Oct/25 8:51 AM Ann Loraine , we should be able to purchase a CyVerse subscription with a credit card at this time. Hi Paige, Thank you again for your patience and understanding. It was just confirmed that the service request portal with credit card payment option is still up and available. According to Sarah (copied) you can log into the DE (I don't know this acronym, so sorry I can't elucidate) and click the Buy button, or you can go to https://cc-relay.cyverse.org and submit a request, which will take you to the credit card processing portal. Warm regards, Noah

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Ann Loraine added a comment - 21/Oct/25 11:28 AM - edited

Attempting to get a CyVerse account as per note from Noah:

Logged in to CyVerse as "lorainelab2025" user using login screen here: https://user.cyverse.org/
Logging in using the above URL takes me to a screen named "CYVERSE USER PORTAL" with a section titled "My Services". Discovery Environment (DE) is one of the services listed. Next to the Discovery Environment (DE) service section there is a link labeled "LAUNCH"
I selected "Discovery Environment (DE)" > "LAUNCH" which opened a page titled "DISCOVERY ENVIRONMENT"
In the upper middle of the page, there is a link labeled "Buy"
Clicking the "Buy" button opens a page that says "Sign In Required You must sign in to perform this action" with a link labeled "Sign In".
When I clicked the link labeled "Sign in" a new page opens with a screen that says "Cyverse Try signing in with a different account Sign in with Keycloak"
Clicking the link labeled "Sign in with Keycloak" simply causes the same page to reload. The URL of the page is: "https://cc-relay.cyverse.org/api/auth/signin?error=OAuthSignin" suggesting that something about the page is broken.

Thus it appears that using the Discovery Environment workflow as recommended by Noah leads nowhere.

Next, I tried the other workflow recommended by Noah.

I visited https://cc-relay.cyverse.org/ directly
This page showed me a screen that says "Sign in Required You must sign in to perform this action" with a link labeled "Sign In"
When I clicked "Sign in" a new screen appeared with log in fields. I then logged in using the lorainelab2025 user name and password.
After logging in, a new screen appeared letting me know that my current subscription tier is "Basic" with an "Upgrade" link
Selecting the "Upgrade" link showed options to purpose upgraded plans. The one we want is the "Pro" plan at $340 per year with the following features: 3 Tb data, 20000 CPU hours. I selected that option.
In then clicked a shopping basket icon at the top right of the page with options to enter Billing address, payment details, etc. Because I don't have access to the credit card, I stopped there.

I think Paige could do this if she has the login information. Because I'm working remotely, it would be easier and faster if she could do this. I will contact her via email with the login information.

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Ann Loraine added a comment - 21/Oct/25 11:28 AM - edited Attempting to get a CyVerse account as per note from Noah: Logged in to CyVerse as "lorainelab2025" user using login screen here: https://user.cyverse.org/ Logging in using the above URL takes me to a screen named "CYVERSE USER PORTAL" with a section titled "My Services". Discovery Environment (DE) is one of the services listed. Next to the Discovery Environment (DE) service section there is a link labeled "LAUNCH" I selected "Discovery Environment (DE)" > "LAUNCH" which opened a page titled "DISCOVERY ENVIRONMENT" In the upper middle of the page, there is a link labeled "Buy" Clicking the "Buy" button opens a page that says "Sign In Required You must sign in to perform this action" with a link labeled "Sign In". When I clicked the link labeled "Sign in" a new page opens with a screen that says "Cyverse Try signing in with a different account Sign in with Keycloak" Clicking the link labeled "Sign in with Keycloak" simply causes the same page to reload. The URL of the page is: "https://cc-relay.cyverse.org/api/auth/signin?error=OAuthSignin" suggesting that something about the page is broken. Thus it appears that using the Discovery Environment workflow as recommended by Noah leads nowhere. Next, I tried the other workflow recommended by Noah. I visited https://cc-relay.cyverse.org/ directly This page showed me a screen that says "Sign in Required You must sign in to perform this action" with a link labeled "Sign In" When I clicked "Sign in" a new screen appeared with log in fields. I then logged in using the lorainelab2025 user name and password. After logging in, a new screen appeared letting me know that my current subscription tier is "Basic" with an "Upgrade" link Selecting the "Upgrade" link showed options to purpose upgraded plans. The one we want is the "Pro" plan at $340 per year with the following features: 3 Tb data, 20000 CPU hours. I selected that option. In then clicked a shopping basket icon at the top right of the page with options to enter Billing address, payment details, etc. Because I don't have access to the credit card, I stopped there. I think Paige could do this if she has the login information. Because I'm working remotely, it would be easier and faster if she could do this. I will contact her via email with the login information.

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Paige Kulzer (Inactive) added a comment - 28/Oct/25 11:42 AM - edited

Dr. Loraine has confirmed that the account has been made and the subscription has been purchased. I've confirmed that I can login using the shared account info.

The linked ticket can be used now to capture the task of copying Rasha's scRNA-Seq data to CyVerse.

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Paige Kulzer (Inactive) added a comment - 28/Oct/25 11:42 AM - edited Dr. Loraine has confirmed that the account has been made and the subscription has been purchased. I've confirmed that I can login using the shared account info. The linked ticket can be used now to capture the task of copying Rasha's scRNA-Seq data to CyVerse.

People

Assignee:

Paige Kulzer (Inactive)

Reporter:

Paige Kulzer (Inactive)

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Dates

Created:

15/Aug/25 10:37 AM

Updated:

28/Oct/25 11:44 AM

Resolved:

28/Oct/25 11:42 AM