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  1. IGB
  2. IGBF-499

Server not available error when opening the S. Cerevisiae genome

        Details

        • Type: Bug
        • Status: Closed (View Workflow)
        • Priority: Major
        • Resolution: Done
        • Affects Version/s: None
        • Fix Version/s: None
        • Labels:
          None
        • Sprint:
          Sprint 16

          Description

          Version Noticed: 8.3.1 and 8.4.0 (Windows ONLY)

          When I open the S. Cerevisiae genome I am seeing an error pop-up that reads:

          "S. Cerevisiae genes not found: The server is no longer available. Please refresh the server from Preferences > Data Sources or try again later."

          Sometimes I have to reset preferences to see the error message.

          Oddly enough, it seems that the genes actually are showing up in spite of the error message.

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              mason Mason Meyer (Inactive) added a comment -

              This issue is not completely reproducible and it seems that the server actually is available when the error arises because the gene models are present.

              I am closing this issue since it is not really a problem. If it seems to be more of a problem in the future then we will try to fix the issue.

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              mason Mason Meyer (Inactive) added a comment - This issue is not completely reproducible and it seems that the server actually is available when the error arises because the gene models are present. I am closing this issue since it is not really a problem. If it seems to be more of a problem in the future then we will try to fix the issue.
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              dcnorris David Norris (Inactive) added a comment - - edited

              Can't reproduce on windows VM despite running from completely clean slate (i.e. completely clean OS)

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              dcnorris David Norris (Inactive) added a comment - - edited Can't reproduce on windows VM despite running from completely clean slate (i.e. completely clean OS)

                People

                • Assignee:
                  mason Mason Meyer (Inactive)
                  Reporter:
                  mason Mason Meyer (Inactive)
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                  Dates

                  • Created:
                    Updated:
                    Resolved: