Had some problems getting in touch with support at RENCI.

Finally, the thing that worked was when I submitted a ticket here: https://help.renci.org/

However, sending an email to the support email address help@renci.org failed. I submitted a new ticket as follows:

"Hello,
According to the documentation and emails from RENCI support personnel, I am supposed to be able to send an email to "help@renci.org" to request help.
However, when I do that, I receive an error message that says:

"You do not have permission to communicate with RT
Hello,


Earlier, when I emailed "help@renci.org," I received an error message in reply.

Checking now to see if this is still (?) a problem.

Yours,

Ann Loraine"

Please advise!

Thank you,

Ann Loraine
Professor
Department of Bioinformatics and Genomics
UNC Charlotte (Charlotte University) "

Also, I contacted Alex Feltus. He owns the domain the quickload URL is using. He will probably let us take over the domain if needed.
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