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  1. User Support
  2. HELP-284

Load URL via https

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            Dear developers,
            I have a question regarding https:// encrypted files. Can IGB load those files? I get first a dialog on whether I trust the certificate and when I say yes, the query seems to time out.
            I know that the files are ok as I can load them via http://
            Is there something I can do (maybe some dependency update) to get this working?

            Thanks a lot for your help.

            Reporter: Heiko Mueller
            E-mail: hmueller@cemm.oeaw.ac.at

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                mason Mason Meyer (Inactive) added a comment -

                From: Mason Meyer <mmeyer0927@gmail.com
                To: Heiko Mueller<hmueller@cemm.oeaw.ac.at>
                CC: Ann Loraine <Ann.Loraine@uncc.edu>
                Date: Wed, Dec 6, 2017 at 11:12 PM
                Subject: Re: Load URL via https

                Hello Heiko,

                My name is Mason Meyer, IGB Support Specialist. Thank you for contacting our team to help with your IGB issue.

                I understand that you are trying to load data from an encrypted data source that uses the HTTPS protocol. IGB does support loading of these encrypted files, so that should not be an issue for you. I tested this on the recent version of IGB, IGB 9.0.0, and it seems to be working on my end.

                I wonder if there could be something else going on that is causing this issue. Are you able to share any of your HTTPS file links with me to use for testing? If not, we may be able to find additional information about the issue by viewing the logs from the IGB Console. To do this, select Show Console from the IGB Help Menu. If you wish to send me the console output, we maybe able to discover more details about the problem.

                I look forward to hearing back from you and finding a resolution to this issue.

                Thanks again,

                Mason Meyer
                IGB Support Specialist

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                mason Mason Meyer (Inactive) added a comment - From: Mason Meyer <mmeyer0927@gmail.com To: Heiko Mueller<hmueller@cemm.oeaw.ac.at> CC: Ann Loraine <Ann.Loraine@uncc.edu> Date: Wed, Dec 6, 2017 at 11:12 PM Subject: Re: Load URL via https Hello Heiko, My name is Mason Meyer, IGB Support Specialist. Thank you for contacting our team to help with your IGB issue. I understand that you are trying to load data from an encrypted data source that uses the HTTPS protocol. IGB does support loading of these encrypted files, so that should not be an issue for you. I tested this on the recent version of IGB, IGB 9.0.0, and it seems to be working on my end. I wonder if there could be something else going on that is causing this issue. Are you able to share any of your HTTPS file links with me to use for testing? If not, we may be able to find additional information about the issue by viewing the logs from the IGB Console. To do this, select Show Console from the IGB Help Menu. If you wish to send me the console output, we maybe able to discover more details about the problem. I look forward to hearing back from you and finding a resolution to this issue. Thanks again, Mason Meyer IGB Support Specialist

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                  • Assignee:
                    ann.loraine Ann Loraine
                    Reporter:
                    support Support (Inactive)
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                      Updated: