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  1. User Support
  2. HELP-293

IGB software not working

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            Description

            After opening the software it says:
            Some servers (i.e., Blueberry, UCSC, Pollen, IGB Quickload and Cytokinin) are not responding and finally I am unable to do anything using the software. It will be really a great help if my problem get sorted.

            Thanks & Regards

            Reporter: Dhaneshwar Kumar
            E-mail: dhaneshwar22@gmail.com

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                ann.loraine Ann Loraine added a comment -

                Hello Dhaneshwar,

                If you are still having trouble running IGB, please try this:

                While connected to the internet, open the IGB Preferences window.

                Select Data Sources.

                Note there is a little of data sources. Some have checks indicating they are supposed to be active when you use IGB.

                For each one that is active, click the "refresh" button.

                This will force IGB to try to contact the server and re-download the servers configuration files. If you are connected to the internet and are able to retrieve the files, IGB will work as normally.

                Let us know if you have any further problems.

                Best wishes,

                Ann

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                ann.loraine Ann Loraine added a comment - Hello Dhaneshwar, If you are still having trouble running IGB, please try this: While connected to the internet, open the IGB Preferences window. Select Data Sources. Note there is a little of data sources. Some have checks indicating they are supposed to be active when you use IGB. For each one that is active, click the "refresh" button. This will force IGB to try to contact the server and re-download the servers configuration files. If you are connected to the internet and are able to retrieve the files, IGB will work as normally. Let us know if you have any further problems. Best wishes, Ann

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                  • Assignee:
                    ann.loraine Ann Loraine
                    Reporter:
                    support Support (Inactive)
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