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  1. User Support
  2. HELP-317

Hangs on MacOS

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            Description

            Hi,
            Whenever I click on the "open data" folder icon, IGB hangs (beach ball). It also happens when I click on "open genome". I can only open a genome when I directly paste the path into the field.
            Also, any other manipulation (e.g. selecting tracks) is extremely slow. Am I the only one having these issues on Mac? Very unfortunately, IGB has become unusable.
            My specs: IGB 9.0.2, MacOS 10.14.2, 16GB RAM,

            Reporter: Etienne Bucher
            E-mail: etienne.bucher@gmail.com

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                relates to

                Bug - A problem which impairs or prevents the functions of the product. IGBF-1481 Investigate why IGB hangs on Mac

                • Major - Major loss of function.
                • Closed

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                    • Assignee:
                      ann.loraine Ann Loraine
                      Reporter:
                      support Support (Inactive)
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                      • Created:
                        Updated:
                        Resolved: