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  1. User Support
  2. HELP-317

Hangs on MacOS

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            Description

            Hi,
            Whenever I click on the "open data" folder icon, IGB hangs (beach ball). It also happens when I click on "open genome". I can only open a genome when I directly paste the path into the field.
            Also, any other manipulation (e.g. selecting tracks) is extremely slow. Am I the only one having these issues on Mac? Very unfortunately, IGB has become unusable.
            My specs: IGB 9.0.2, MacOS 10.14.2, 16GB RAM,

            Reporter: Etienne Bucher
            E-mail: etienne.bucher@gmail.com

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                relates to

                Bug - A problem which impairs or prevents the functions of the product. IGBF-1481 Investigate why IGB hangs on Mac

                • Major - Major loss of function.
                • Closed

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                  ann.loraine Ann Loraine added a comment -

                  Hello,

                  Thank you for reporting the problem you have been having with IGB 9.0.2. (I received your report from our issue-track system - see below.)

                  I am forwarding your message to Mason Meyer, IGB support specialist. He and I will be looking into the problem during the next few days.

                  In the meantime, one thing you could try would be to reset the preferences to defaults. Can you let us know if you have tried this, and if it helps?

                  Best regards,

                  Ann & Mason

                  Show
                  ann.loraine Ann Loraine added a comment - Hello, Thank you for reporting the problem you have been having with IGB 9.0.2. (I received your report from our issue-track system - see below.) I am forwarding your message to Mason Meyer, IGB support specialist. He and I will be looking into the problem during the next few days. In the meantime, one thing you could try would be to reset the preferences to defaults. Can you let us know if you have tried this, and if it helps? Best regards, Ann & Mason
                  Hide
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                  ann.loraine Ann Loraine added a comment -

                  From: Etienne Bucher <etienne.bucher@gmail.com>
                  Date: Thu, Jan 3, 2019 at 7:45 AM
                  Subject: Re: [JIRA] (HELP-317) Hangs on MacOS
                  To: Ann Loraine <ann.loraine@uncc.edu>
                  Cc: Mason Meyer <mmeyer20@uncc.edu>

                  Dear Ann,
                  Thank you very much for your message. Deleting my .igb folder resolved the issue!
                  I wish you a happy 2019!
                  Etienne

                  Show
                  ann.loraine Ann Loraine added a comment - From: Etienne Bucher <etienne.bucher@gmail.com> Date: Thu, Jan 3, 2019 at 7:45 AM Subject: Re: [JIRA] ( HELP-317 ) Hangs on MacOS To: Ann Loraine <ann.loraine@uncc.edu> Cc: Mason Meyer <mmeyer20@uncc.edu> Dear Ann, Thank you very much for your message. Deleting my .igb folder resolved the issue! I wish you a happy 2019! Etienne

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                    • Assignee:
                      ann.loraine Ann Loraine
                      Reporter:
                      support Support (Inactive)
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                      • Created:
                        Updated:
                        Resolved: