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  1. User Support
  2. HELP-324

file opening

          Details

            Description

            error message:
            IGB is unable to load the data in your file. Error message: Provider "Z" not found.

            It used to work and to be able to popen files on disc space "Z", I have just updated the new IGB version, and I get this error message

            Reporter: Bernard de Massy
            E-mail: bernard.de-massy@igh.cnrs.fr

              Attachments

                Issue Links

                relates to

                Task - A task that needs to be done. IGBF-2198 Investigate: 9.1.0 can no longer open file on disk "Z"

                • Major - Major loss of function.
                • Closed

                Bug - A problem which impairs or prevents the functions of the product. IGBF-1471 Fix bigwig parsing code in 9.0.2

                • Blocker - Blocks development and/or testing work, production could not run.
                • Closed

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                  nfreese Nowlan Freese added a comment -

                  I'm guessing the disc space "Z" is a network drive.

                  To test, I added the UNCC "H" drive to Mac (Mojave) and Windows 10 machines. I was able to open a test file from the H drive on both Mac and Windows on IGB 9.1.0.

                  Show
                  nfreese Nowlan Freese added a comment - I'm guessing the disc space "Z" is a network drive. To test, I added the UNCC "H" drive to Mac (Mojave) and Windows 10 machines. I was able to open a test file from the H drive on both Mac and Windows on IGB 9.1.0.
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                  nfreese Nowlan Freese added a comment -

                  Issue resolved in IGBF-2217

                  Closing issue

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                  nfreese Nowlan Freese added a comment - Issue resolved in IGBF-2217 Closing issue

                    People

                    • Assignee:
                      ann.loraine Ann Loraine
                      Reporter:
                      support Support (Inactive)
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                      Dates

                      • Created:
                        Updated:
                        Resolved: