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  1. User Support
  2. HELP-324

file opening

          Details

            Description

            error message:
            IGB is unable to load the data in your file. Error message: Provider "Z" not found.

            It used to work and to be able to popen files on disc space "Z", I have just updated the new IGB version, and I get this error message

            Reporter: Bernard de Massy
            E-mail: bernard.de-massy@igh.cnrs.fr

              Attachments

                Issue Links

                relates to

                Task - A task that needs to be done. IGBF-2198 Investigate: 9.1.0 can no longer open file on disk "Z"

                • Major - Major loss of function.
                • Closed

                Bug - A problem which impairs or prevents the functions of the product. IGBF-1471 Fix bigwig parsing code in 9.0.2

                • Blocker - Blocks development and/or testing work, production could not run.
                • Closed

                  Activity

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                  support Support (Inactive) created issue -
                  ann.loraine Ann Loraine made changes -
                  Field Original Value New Value
                  Link This issue relates to IGBF-2198 [ IGBF-2198 ]
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                  nfreese Nowlan Freese added a comment -

                  I'm guessing the disc space "Z" is a network drive.

                  To test, I added the UNCC "H" drive to Mac (Mojave) and Windows 10 machines. I was able to open a test file from the H drive on both Mac and Windows on IGB 9.1.0.

                  Show
                  nfreese Nowlan Freese added a comment - I'm guessing the disc space "Z" is a network drive. To test, I added the UNCC "H" drive to Mac (Mojave) and Windows 10 machines. I was able to open a test file from the H drive on both Mac and Windows on IGB 9.1.0.
                  nfreese Nowlan Freese made changes -
                  Link This issue relates to IGBF-1471 [ IGBF-1471 ]
                  nfreese Nowlan Freese made changes -
                  Priority Blocker [ 1 ]
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                  nfreese Nowlan Freese added a comment -

                  Issue resolved in IGBF-2217

                  Closing issue

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                  nfreese Nowlan Freese added a comment - Issue resolved in IGBF-2217 Closing issue
                  nfreese Nowlan Freese made changes -
                  Status To-Do [ 10305 ] In Progress [ 3 ]
                  nfreese Nowlan Freese made changes -
                  Status In Progress [ 3 ] Needs 1st Level Review [ 10005 ]
                  nfreese Nowlan Freese made changes -
                  Status Needs 1st Level Review [ 10005 ] First Level Review in Progress [ 10301 ]
                  nfreese Nowlan Freese made changes -
                  Status First Level Review in Progress [ 10301 ] Needs 1st Level Review [ 10005 ]
                  nfreese Nowlan Freese made changes -
                  Status Needs 1st Level Review [ 10005 ] First Level Review in Progress [ 10301 ]
                  nfreese Nowlan Freese made changes -
                  Status First Level Review in Progress [ 10301 ] Ready for Pull Request [ 10304 ]
                  nfreese Nowlan Freese made changes -
                  Status Ready for Pull Request [ 10304 ] Pull Request Submitted [ 10101 ]
                  nfreese Nowlan Freese made changes -
                  Status Pull Request Submitted [ 10101 ] Reviewing Pull Request [ 10303 ]
                  nfreese Nowlan Freese made changes -
                  Status Reviewing Pull Request [ 10303 ] Merged Needs Testing [ 10002 ]
                  nfreese Nowlan Freese made changes -
                  Status Merged Needs Testing [ 10002 ] Post-merge Testing In Progress [ 10003 ]
                  nfreese Nowlan Freese made changes -
                  Resolution Done [ 10000 ]
                  Status Post-merge Testing In Progress [ 10003 ] Closed [ 6 ]

                    People

                    • Assignee:
                      ann.loraine Ann Loraine
                      Reporter:
                      support Support (Inactive)
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                      Dates

                      • Created:
                        Updated:
                        Resolved: