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  1. User Support
  2. HELP-329

I cannot connect to the servers nor do I have the databases available

          Details

            Description

            Hello, when I open IGB it shows me that it cannot connect to servers (Bio-analytic Resource, DNA-Seq, etc).
            Also, when I click on the mouse, it tells me "Mus musculus not available at this time. Please check that the appropriate data source is available. More information about what went wrong may be available in the Console. To get help, visit the IGB Help Page. "

            I have connected to two different networks, but I still continued with the problem.

            Regards
            Pablo
            (From chile)

            Reporter: Pablo Tapia
            E-mail: pablo.tapia.o@gmail.com

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                support Support (Inactive) created issue -
                nfreese Nowlan Freese made changes -
                Field Original Value New Value
                Attachment console.txt [ 14577 ]
                Priority Blocker [ 1 ]
                nfreese Nowlan Freese made changes -
                Status To-Do [ 10305 ] In Progress [ 3 ]
                nfreese Nowlan Freese made changes -
                Status In Progress [ 3 ] To-Do [ 10305 ]

                  People

                  • Assignee:
                    ann.loraine Ann Loraine
                    Reporter:
                    support Support (Inactive)
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                    Dates

                    • Created:
                      Updated: