[HELP-339] The IGB not responding on my macbook - JIRA UNCC

Details

Type: Bug
Status: Closed (View Workflow)
Priority: Blocker
Resolution: Done
Labels:
- collector-b04cfbf9

Story Points:
0.5
Sprint:
Spring 8 : 24 Apr to 8 May

Description

Dear recipient,

I have recently been having a problem opening the IGB on my Macbook Pro. I just download the software, install it and then it stops at confirmation window.
Can you please help me with the problem?

Thanks

Reporter: Amir Mahboubi
E-mail: amir.mahboubi@umu.se

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Attachments

HELP-339-CertificateIssue.pdf
136 kB
09/May/20 10:35 AM
Screenshot 2020-05-07 at 13.55.35.png
4.43 MB
09/May/20 10:41 AM

Issue Links

relates to

IGBF-2370 Investigate IGB certificate dialog box option selection problems

Closed

Activity

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Support (Inactive) created issue - 05/May/20 8:49 AM

Ann Loraine made changes - 07/May/20 10:12 AM

Field	Original Value	New Value
Link		This issue relates to ~~IGBF-2370~~ [ ~~IGBF-2370~~ ]

Ann Loraine made changes - 09/May/20 10:35 AM

Story Points		0.5
Priority		Blocker [ 1 ]
Sprint		Spring 8 : 24 Apr to 8 May [ 93 ]
Attachment		HELP-339-CertificateIssue.pdf [ 14722 ]

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Ann Loraine added a comment - 09/May/20 10:40 AM

Problem was this line was commented in bioviz.org ssh configuration file ssl.conf:

SSLCertificateChainFile /etc/pki/tls/certs/server-chain.crt

Ansible playbook role "apache" was uploading the certificate and placing it in the correct location, but apache was not using it. Hence, IGB requested the user to agree to communicate with the host. However, for some reason, the dialog shown to the user was not clickable. It was empty. To get out of this, the user had to "force quit" IGB.

I was able to reproduce this on an Apple MacBook exactly once.

Another user on Windows 10 computer had a similar issue, but her dialog box actually had some text on it. The dialog was also unclickable.

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Ann Loraine added a comment - 09/May/20 10:40 AM Problem was this line was commented in bioviz.org ssh configuration file ssl.conf: SSLCertificateChainFile /etc/pki/tls/certs/server-chain.crt Ansible playbook role "apache" was uploading the certificate and placing it in the correct location, but apache was not using it. Hence, IGB requested the user to agree to communicate with the host. However, for some reason, the dialog shown to the user was not clickable. It was empty. To get out of this, the user had to "force quit" IGB. I was able to reproduce this on an Apple MacBook exactly once. Another user on Windows 10 computer had a similar issue, but her dialog box actually had some text on it. The dialog was also unclickable.