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  1. IGB
  2. IGBF-2370

Investigate IGB certificate dialog box option selection problems

        Details

          Description

          One of the IGB users from Beijing faced an issue with the IGB certificate dialog box. The screen froze as the message appeared about certificates and she was unable to click on 'Yes' or 'No' options on the dialog box (Screenshot attached). The details of the OS and IGB versions are as follows:
          Windows 10 - IGB 9.0.1 and above.
          She was able to use lower versions of IGB properly.

          "On Tue, May 5, 2020 at 11:08 PM Ann Loraine <Ann.Loraine@uncc.edu> wrote:
          Hi!

          Would you be able to check that IGB can run on Windows 10?

          I am talking with a user from Beijing and she has had a problem with a message about certificates.

          What happens is she sees a dialog (attached) but she can't click "yes" or "no" at all.

          The problem starts after IGB version 9.0.1. Earlier versions show the same dialog, but she is able to click on them."

            Attachments

              Issue Links

              relates to

              Bug - A problem which impairs or prevents the functions of the product. HELP-339 The IGB not responding on my macbook

              • Blocker - Blocks development and/or testing work, production could not run.
              • Closed

              Bug - A problem which impairs or prevents the functions of the product. IGBF-3130 Investigate trust following certificate modal

              • Major - Major loss of function.
              • Closed

              Improvement - An improvement or enhancement to an existing feature or task. IGBF-1362 Investigate and improve when IGB shows certificate dialog

              • Major - Major loss of function.
              • Closed

                Activity

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                ann.loraine Ann Loraine added a comment - - edited

                Another user located in Sweden (see linked ticket) observed a very similar problem on his Mac computer. Also see attached for screen capture and email correspondence.

                Show
                ann.loraine Ann Loraine added a comment - - edited Another user located in Sweden (see linked ticket) observed a very similar problem on his Mac computer. Also see attached for screen capture and email correspondence.
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                ann.loraine Ann Loraine added a comment -

                From Yuxiao Guo:

                "The bug has been fixed and IGB is working! On both my friend's and my laptops!"

                Problem was due to mis-configured Web site. Needed to add this line:

                • SSLCertificateChainFile /etc/pki/tls/certs/server-chain.crt

                server-chain.crt is a chain certificate coming from the provider we used to issue our SSL certificate for the site.

                See also:

                Show
                ann.loraine Ann Loraine added a comment - From Yuxiao Guo: "The bug has been fixed and IGB is working! On both my friend's and my laptops!" Problem was due to mis-configured Web site. Needed to add this line: SSLCertificateChainFile /etc/pki/tls/certs/server-chain.crt server-chain.crt is a chain certificate coming from the provider we used to issue our SSL certificate for the site. See also: https://whatsmychaincert.com/
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                ann.loraine Ann Loraine added a comment -

                For the next step, we need to find out why the dialog shown on Windows and Mac computers was not clickable. This could be a bug with the install4J software or it could be a bug with our software. However, now that we know the root cause of the problem, we may be able to now reproduce it and then investigate the behavior of the dialog. Leaving this in the "To-Do" column for now.

                Show
                ann.loraine Ann Loraine added a comment - For the next step, we need to find out why the dialog shown on Windows and Mac computers was not clickable. This could be a bug with the install4J software or it could be a bug with our software. However, now that we know the root cause of the problem, we may be able to now reproduce it and then investigate the behavior of the dialog. Leaving this in the "To-Do" column for now.
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                ann.loraine Ann Loraine added a comment -

                No-one has been able to reproduce this. Moving to Done.

                Show
                ann.loraine Ann Loraine added a comment - No-one has been able to reproduce this. Moving to Done.

                  People

                  • Assignee:
                    ann.loraine Ann Loraine
                    Reporter:
                    shamika Shamika Gajanan Kulkarni (Inactive)
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                    Dates

                    • Created:
                      Updated:
                      Resolved: