Details
-
Type: Bug
-
Status: Closed (View Workflow)
-
Priority: Blocker
-
Resolution: Done
-
Labels:
-
Story Points:0.5
-
Sprint:Spring 8 : 24 Apr to 8 May
Description
Dear recipient,
I have recently been having a problem opening the IGB on my Macbook Pro. I just download the software, install it and then it stops at confirmation window.
Can you please help me with the problem?
Thanks
Reporter: Amir Mahboubi
E-mail: amir.mahboubi@umu.se
Attachments
Issue Links
- relates to
-
IGBF-2370 Investigate IGB certificate dialog box option selection problems
- Closed
Activity
Support (Inactive)
created issue -
Ann Loraine
made changes -
Ann Loraine
made changes -
Story Points | 0.5 | |
Priority | Blocker [ 1 ] | |
Sprint | Spring 8 : 24 Apr to 8 May [ 93 ] | |
Attachment | HELP-339-CertificateIssue.pdf [ 14722 ] |
Ann Loraine
made changes -
Attachment | Screenshot 2020-05-07 at 13.55.35.png [ 14723 ] |
Ann Loraine
made changes -
Status | To-Do [ 10305 ] | In Progress [ 3 ] |
Ann Loraine
made changes -
Status | In Progress [ 3 ] | Needs 1st Level Review [ 10005 ] |
Ann Loraine
made changes -
Status | Needs 1st Level Review [ 10005 ] | First Level Review in Progress [ 10301 ] |
Ann Loraine
made changes -
Status | First Level Review in Progress [ 10301 ] | Ready for Pull Request [ 10304 ] |
Ann Loraine
made changes -
Status | Ready for Pull Request [ 10304 ] | Pull Request Submitted [ 10101 ] |
Ann Loraine
made changes -
Status | Pull Request Submitted [ 10101 ] | Reviewing Pull Request [ 10303 ] |
Ann Loraine
made changes -
Status | Reviewing Pull Request [ 10303 ] | Merged Needs Testing [ 10002 ] |
Ann Loraine
made changes -
Status | Merged Needs Testing [ 10002 ] | Post-merge Testing In Progress [ 10003 ] |
Ann Loraine
made changes -
Resolution | Done [ 10000 ] | |
Status | Post-merge Testing In Progress [ 10003 ] | Closed [ 6 ] |
Problem was this line was commented in bioviz.org ssh configuration file ssl.conf:
Ansible playbook role "apache" was uploading the certificate and placing it in the correct location, but apache was not using it. Hence, IGB requested the user to agree to communicate with the host. However, for some reason, the dialog shown to the user was not clickable. It was empty. To get out of this, the user had to "force quit" IGB.
I was able to reproduce this on an Apple MacBook exactly once.
Another user on Windows 10 computer had a similar issue, but her dialog box actually had some text on it. The dialog was also unclickable.