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  1. IGB
  2. IGBF-174

"How to locate a JNLP file downloaded using Safari" - Add Documentation

    Details

    • Type: Documentation
    • Status: Closed (View Workflow)
    • Priority: Major
    • Resolution: Done
    • Affects Version/s: None
    • Fix Version/s: None
    • Labels:
      None
    • Story Points:
      0.5
    • Epic Link:
    • Sprint:
      Sprint 6

      Description

      Dr. Loraine had pointed out that users may have difficulty locating their downloaded IGB JNLP file when downloading the file using the Safari web browser. This is what happens when downloading using Safari:

      1) You click the "Download" button to download the IGB JNLP file.
      -Observe: The "downloads arrow" in the top-right corner of Safari flashes briefly and then looks the same as it did before the download (A user may not notice this).
      2) You can click on the JNLP file using the "downloads arrow", but if that list were to be cleared a user must locate the JNLP file, but where is it?
      -Observe: Safari downloads the IGB JNLP file to an unusual temporary folder labeled "T" (A user may not know how to get here).

      This behavior was experienced on 3 different Mac computers:
      -My Office Mac Desktop (Mac OS X 10.9.4 using Safari 7.0.5 [9537.77.4])
      -My Office Mac Laptop (Mac OS X 10.9.2 using Safari 7.0.3 [9537.75.14])
      -Dr. Loraines Mac Laptop (Mac OS X 10.9.4 using Safari 7.0.6 [9537.78.2])

      *Also, a brief examination of Safari's Java Applet Plug-Ins revealed that there is no "application/x-java-jnlp-file"(view attached screenshot). I pointed this out just in case this is the root of the problem.

      So, the IGB documentation needs to incorporate a "How to locate a JNLP file downloaded using Safari" page in which it :
      1. briefly explains the problem
      2. gives instructions on how to get Safari to download JNLP files into the "Downloads" directory (see comment).

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          Issue Links

            Activity

            mason Mason Meyer (Inactive) created issue -
            mason Mason Meyer (Inactive) made changes -
            Field Original Value New Value
            Epic Link IGBF-140 [ 14594 ]
            dcnorris David Norris (Inactive) made changes -
            Sprint Sprint 3 [ 6 ]
            dcnorris David Norris (Inactive) made changes -
            Rank Ranked higher
            dcnorris David Norris (Inactive) made changes -
            Sprint Sprint 3 [ 6 ]
            dcnorris David Norris (Inactive) made changes -
            Rank Ranked lower
            dcnorris David Norris (Inactive) made changes -
            Sprint Sprint 3 [ 6 ]
            dcnorris David Norris (Inactive) made changes -
            Rank Ranked higher
            mason Mason Meyer (Inactive) made changes -
            Link This issue relates to IGBF-177 [ IGBF-177 ]
            mason Mason Meyer (Inactive) made changes -
            Description Dr. Loraine had pointed out that users may have difficulty locating their downloaded IGB JNLP file when downloading the file using the Safari web browser. This is what happens when downloading using Safari:

            1) You click the "Download" button to download the IGB JNLP file.
            -Observe: The "downloads arrow" in the top-right corner of Safari flashes briefly and then looks the same as it did before the download (A user may not notice this).
            2) You can click on the JNLP file using the "downloads arrow", but if that list were to be cleared a user must locate the JNLP file, but where is it?
            -Observe: Safari downloads the IGB JNLP file to an unusual temporary folder labeled "T" (A user may not know how to get here).

            This behavior was experienced on 3 different Mac computers:
            -My Office Mac Desktop (Mac OS X 10.9.4 using Safari 7.0.5 [9537.77.4])
            -My Office Mac Laptop (Mac OS X 10.9.2 using Safari 7.0.3 [9537.75.14])
            -Dr. Loraines Mac Laptop (Mac OS X 10.9.4 using Safari 7.0.6 [9537.78.2])

            *Also, a brief examination of Safari's Java Applet Plug-Ins revealed that there is no "application/x-java-jnlp-file"(view attached screenshot). I pointed this out just in case this is the root of the problem.

            So, the IGB documentation needs to incorporate a "How to locate a JNLP file downloaded using Safari" page in which it :
            1. briefly explains the problem
            2. gives instructions on how to locate the JNLP file downloaded in Safari (possibly by following this path: /private/var/folders/nc/g3zjwktd6h534b0mn0ty1ylr0000gn/T)

            Dr. Loraine had pointed out that users may have difficulty locating their downloaded IGB JNLP file when downloading the file using the Safari web browser. This is what happens when downloading using Safari:

            1) You click the "Download" button to download the IGB JNLP file.
            -Observe: The "downloads arrow" in the top-right corner of Safari flashes briefly and then looks the same as it did before the download (A user may not notice this).
            2) You can click on the JNLP file using the "downloads arrow", but if that list were to be cleared a user must locate the JNLP file, but where is it?
            -Observe: Safari downloads the IGB JNLP file to an unusual temporary folder labeled "T" (A user may not know how to get here).

            This behavior was experienced on 3 different Mac computers:
            -My Office Mac Desktop (Mac OS X 10.9.4 using Safari 7.0.5 [9537.77.4])
            -My Office Mac Laptop (Mac OS X 10.9.2 using Safari 7.0.3 [9537.75.14])
            -Dr. Loraines Mac Laptop (Mac OS X 10.9.4 using Safari 7.0.6 [9537.78.2])

            *Also, a brief examination of Safari's Java Applet Plug-Ins revealed that there is no "application/x-java-jnlp-file"(view attached screenshot). I pointed this out just in case this is the root of the problem.

            So, the IGB documentation needs to incorporate a "How to locate a JNLP file downloaded using Safari" page in which it :
            1. briefly explains the problem
            2. gives instructions on how to locate the JNLP file downloaded in Safari (possibly by following this path: /private/var/.../T).

            mason Mason Meyer (Inactive) made changes -
            Description Dr. Loraine had pointed out that users may have difficulty locating their downloaded IGB JNLP file when downloading the file using the Safari web browser. This is what happens when downloading using Safari:

            1) You click the "Download" button to download the IGB JNLP file.
            -Observe: The "downloads arrow" in the top-right corner of Safari flashes briefly and then looks the same as it did before the download (A user may not notice this).
            2) You can click on the JNLP file using the "downloads arrow", but if that list were to be cleared a user must locate the JNLP file, but where is it?
            -Observe: Safari downloads the IGB JNLP file to an unusual temporary folder labeled "T" (A user may not know how to get here).

            This behavior was experienced on 3 different Mac computers:
            -My Office Mac Desktop (Mac OS X 10.9.4 using Safari 7.0.5 [9537.77.4])
            -My Office Mac Laptop (Mac OS X 10.9.2 using Safari 7.0.3 [9537.75.14])
            -Dr. Loraines Mac Laptop (Mac OS X 10.9.4 using Safari 7.0.6 [9537.78.2])

            *Also, a brief examination of Safari's Java Applet Plug-Ins revealed that there is no "application/x-java-jnlp-file"(view attached screenshot). I pointed this out just in case this is the root of the problem.

            So, the IGB documentation needs to incorporate a "How to locate a JNLP file downloaded using Safari" page in which it :
            1. briefly explains the problem
            2. gives instructions on how to locate the JNLP file downloaded in Safari (possibly by following this path: /private/var/.../T).

            Dr. Loraine had pointed out that users may have difficulty locating their downloaded IGB JNLP file when downloading the file using the Safari web browser. This is what happens when downloading using Safari:

            1) You click the "Download" button to download the IGB JNLP file.
            -Observe: The "downloads arrow" in the top-right corner of Safari flashes briefly and then looks the same as it did before the download (A user may not notice this).
            2) You can click on the JNLP file using the "downloads arrow", but if that list were to be cleared a user must locate the JNLP file, but where is it?
            -Observe: Safari downloads the IGB JNLP file to an unusual temporary folder labeled "T" (A user may not know how to get here).

            This behavior was experienced on 3 different Mac computers:
            -My Office Mac Desktop (Mac OS X 10.9.4 using Safari 7.0.5 [9537.77.4])
            -My Office Mac Laptop (Mac OS X 10.9.2 using Safari 7.0.3 [9537.75.14])
            -Dr. Loraines Mac Laptop (Mac OS X 10.9.4 using Safari 7.0.6 [9537.78.2])

            *Also, a brief examination of Safari's Java Applet Plug-Ins revealed that there is no "application/x-java-jnlp-file"(view attached screenshot). I pointed this out just in case this is the root of the problem.

            So, the IGB documentation needs to incorporate a "How to locate a JNLP file downloaded using Safari" page in which it :
            1. briefly explains the problem
            2. gives instructions on how to get Safari to download JNLP files into the "Downloads" directory (see comments)

            mason Mason Meyer (Inactive) made changes -
            Description Dr. Loraine had pointed out that users may have difficulty locating their downloaded IGB JNLP file when downloading the file using the Safari web browser. This is what happens when downloading using Safari:

            1) You click the "Download" button to download the IGB JNLP file.
            -Observe: The "downloads arrow" in the top-right corner of Safari flashes briefly and then looks the same as it did before the download (A user may not notice this).
            2) You can click on the JNLP file using the "downloads arrow", but if that list were to be cleared a user must locate the JNLP file, but where is it?
            -Observe: Safari downloads the IGB JNLP file to an unusual temporary folder labeled "T" (A user may not know how to get here).

            This behavior was experienced on 3 different Mac computers:
            -My Office Mac Desktop (Mac OS X 10.9.4 using Safari 7.0.5 [9537.77.4])
            -My Office Mac Laptop (Mac OS X 10.9.2 using Safari 7.0.3 [9537.75.14])
            -Dr. Loraines Mac Laptop (Mac OS X 10.9.4 using Safari 7.0.6 [9537.78.2])

            *Also, a brief examination of Safari's Java Applet Plug-Ins revealed that there is no "application/x-java-jnlp-file"(view attached screenshot). I pointed this out just in case this is the root of the problem.

            So, the IGB documentation needs to incorporate a "How to locate a JNLP file downloaded using Safari" page in which it :
            1. briefly explains the problem
            2. gives instructions on how to get Safari to download JNLP files into the "Downloads" directory (see comments)

            Dr. Loraine had pointed out that users may have difficulty locating their downloaded IGB JNLP file when downloading the file using the Safari web browser. This is what happens when downloading using Safari:

            1) You click the "Download" button to download the IGB JNLP file.
            -Observe: The "downloads arrow" in the top-right corner of Safari flashes briefly and then looks the same as it did before the download (A user may not notice this).
            2) You can click on the JNLP file using the "downloads arrow", but if that list were to be cleared a user must locate the JNLP file, but where is it?
            -Observe: Safari downloads the IGB JNLP file to an unusual temporary folder labeled "T" (A user may not know how to get here).

            This behavior was experienced on 3 different Mac computers:
            -My Office Mac Desktop (Mac OS X 10.9.4 using Safari 7.0.5 [9537.77.4])
            -My Office Mac Laptop (Mac OS X 10.9.2 using Safari 7.0.3 [9537.75.14])
            -Dr. Loraines Mac Laptop (Mac OS X 10.9.4 using Safari 7.0.6 [9537.78.2])

            *Also, a brief examination of Safari's Java Applet Plug-Ins revealed that there is no "application/x-java-jnlp-file"(view attached screenshot). I pointed this out just in case this is the root of the problem.

            So, the IGB documentation needs to incorporate a "How to locate a JNLP file downloaded using Safari" page in which it :
            1. briefly explains the problem
            2. gives instructions on how to get Safari to download JNLP files into the "Downloads" directory (see comment).

            dcnorris David Norris (Inactive) made changes -
            Assignee David Norris [ dcnorris ] Mason Meyer [ mason ]
            dcnorris David Norris (Inactive) made changes -
            Story Points 0.5
            mason Mason Meyer (Inactive) made changes -
            Sprint Sprint 3 [ 6 ]
            mason Mason Meyer (Inactive) made changes -
            Sprint Sprint 4 [ 9 ]
            mason Mason Meyer (Inactive) made changes -
            Rank Ranked higher
            mason Mason Meyer (Inactive) made changes -
            Status Open [ 1 ] In Progress [ 3 ]
            mason Mason Meyer (Inactive) made changes -
            Sprint Sprint 4 [ 9 ]
            mason Mason Meyer (Inactive) made changes -
            Sprint Sprint 5 [ 10 ]
            mason Mason Meyer (Inactive) made changes -
            Rank Ranked higher
            dcnorris David Norris (Inactive) made changes -
            Sprint Sprint 5 [ 10 ] Sprint 6 [ 11 ]
            dcnorris David Norris (Inactive) made changes -
            Link This issue duplicates IGBF-177 [ IGBF-177 ]
            ann.loraine Ann Loraine made changes -
            Status In Progress [ 3 ] Closed [ 6 ]
            mason Mason Meyer (Inactive) made changes -
            Status Closed [ 6 ] Needs Testing [ 10002 ]
            mason Mason Meyer (Inactive) made changes -
            Status Needs Testing [ 10002 ] Closed [ 6 ]
            Resolution Done [ 10000 ]
            Anonymous made changes -
            Status Closed [ 6 ] In Progress [ 3 ]
            Anonymous made changes -
            Status In Progress [ 3 ] Pull Request Submitted [ 10101 ]
            Anonymous made changes -
            Status Pull Request Submitted [ 10101 ] Closed [ 6 ]
            Anonymous made changes -
            Status Closed [ 6 ] Testing In Progress [ 10003 ]
            Anonymous made changes -
            Status Testing In Progress [ 10003 ] Needs Testing [ 10002 ]
            Anonymous made changes -
            Status Needs Testing [ 10002 ] Open [ 1 ]
            Anonymous made changes -
            Status Open [ 1 ] Closed [ 6 ]
            Anonymous made changes -
            Status Closed [ 6 ] Testing In Progress [ 10003 ]
            Anonymous made changes -
            Status Testing In Progress [ 10003 ] Closed [ 6 ]
            ann.loraine Ann Loraine made changes -
            Workflow Loraine Lab Workflow [ 14835 ] Fall 2019 Workflow Update [ 19202 ]
            ann.loraine Ann Loraine made changes -
            Workflow Fall 2019 Workflow Update [ 19202 ] Revised Fall 2019 Workflow Update [ 21316 ]

              People

              • Assignee:
                mason Mason Meyer (Inactive)
                Reporter:
                mason Mason Meyer (Inactive)
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                Dates

                • Created:
                  Updated:
                  Resolved: