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  1. IGB
  2. IGBF-2092

Fix file chooser freezing on macOS high sierra


    • Type: Bug
    • Status: Closed (View Workflow)
    • Priority: Critical
    • Resolution: Done
    • Affects Version/s: None
    • Fix Version/s: None
    • Labels:
    • Story Points:


      When attempting to open a local file in IGB using the File -> Open File menu, IGB enters nonresponsive state - the application hangs, with a spinning color wheel. The same occurs if, when managing repositories from within the app manager, a local folder is added or edited. The issue is present on IGB 9.1.0 as well as in IGB 9.0.0 and 9.0.2, however in the two 9.0.x versions tested, attempting File -> Open File results in the error shown in the attachment 9.0.x_fileOpenError.png; attempting to add through the data source manager results in behavior similar to that described for version 9.1.0.

      CPU and memory usage are low and do not change, so it isn't likely that this is due to a lack of hardware resources. It may be the result of an OS-level incompatibility with IGB, although Nowlan Freese informed me that no such issues were previously present, when running IGB on macOS high sierra, but it may be due to a version difference. I experienced the bug on version 10.13.6 (17G65) of macOS high sierra, running on a MacBook Pro (13-inch, Early 2011).

      Loading local files using File -> Open URL works without issue. e.g. file:///Users/philip/Documents/development/A_thaliana_Jun_2009.2bit

      • Check if this issue can be replicated on another system running the latest version of macOS high sierra and report here.
      • Identify the cause of the issue.


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              • Assignee:
                pbadzuh Philip Badzuh (Inactive)
                pbadzuh Philip Badzuh (Inactive)
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