Details
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Type:
Task
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Status: Closed (View Workflow)
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Priority:
Major
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Resolution: Done
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Affects Version/s: None
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Fix Version/s: None
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Labels:None
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Story Points:0.75
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Epic Link:
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Sprint:Spring 9 : 25 May to 8 Jun, Summer 1: 8 Jun - 19 Jun
Description
Starting in May, we are recommending users who have questions about IGB use a newly set up Google Group to post questions.
However, because this is very new, there are not yet any messages posted.
For this task, review the HELP project in the Jira board. Make a note of issues that many people might have problems with. Add them as a links in the comments.
Then translate them to new posts on the google group. For the subject heading, use a summary of the request from the user. In the body of the post, make it clear that this is a transcription of an older post by writing something like:
In May 2020, an IGB user wrote:
"The other day I tried to start IGB and it didn't work. Help!"
We wrote back with:
"To solve this problem, reset IGB preferences to defaults."
Also, be sure to exclude any details that could identify the person who submitted the HELP request.
The group is here:
https://groups.google.com/forum/#!forum/integrated-genome-browser-help-desk
Before you get started, schedule a quick meet-up with Dr. Loraine so that she can explain in more detail!
Attachments
Activity
| Field | Original Value | New Value |
|---|---|---|
| Epic Link | IGBF-1765 [ 17855 ] |
| Rank | Ranked higher |
| Assignee | Ann Loraine [ aloraine ] |
| Rank | Ranked higher |
| Rank | Ranked higher |
| Rank | Ranked higher |
| Labels | Intern |
| Labels | Intern | Beginner Intern |
| Labels | Beginner Intern |
| Description |
Starting in May, we are recommending users who have questions about IGB use a newly set up Google Group to post questions.
However, because this is very new, there are not yet any messages posted. For this task, review the HELP project in the Jira board. Make a note of issues that many people might have problems with. Add them as a links in the comments. Then translate them to new posts on the google group. For the subject heading, use a summary of the request from the user. In the body of the post, make it clear that this is a transcription of an older post by writing something like: In May 2020, an IGB user wrote: "The other day I tried to start IGB and it didn't work. Help!" We wrote back with: "To solve this problem, reset IGB preferences to defaults" Also, be sure to exclude any details that could identify the person who submitted the HELP request. The group is here: https://groups.google.com/forum/#!forum/integrated-genome-browser-help-desk Before you get started, schedule a quick meetup with Dr. Loraine so that she can explain in more detail! |
Starting in May, we are recommending users who have questions about IGB use a newly set up Google Group to post questions.
However, because this is very new, there are not yet any messages posted. For this task, review the HELP project in the Jira board. Make a note of issues that many people might have problems with. Add them as a links in the comments. Then translate them to new posts on the google group. For the subject heading, use a summary of the request from the user. In the body of the post, make it clear that this is a transcription of an older post by writing something like: In May 2020, an IGB user wrote: "The other day I tried to start IGB and it didn't work. Help!" We wrote back with: "To solve this problem, reset IGB preferences to defaults." Also, be sure to exclude any details that could identify the person who submitted the HELP request. The group is here: https://groups.google.com/forum/#!forum/integrated-genome-browser-help-desk Before you get started, schedule a quick meet-up with Dr. Loraine so that she can explain in more detail! |
| Story Points | 2 | 0.5 |
| Story Points | 0.5 | 0.75 |
| Description |
Starting in May, we are recommending users who have questions about IGB use a newly set up Google Group to post questions.
However, because this is very new, there are not yet any messages posted. For this task, review the HELP project in the Jira board. Make a note of issues that many people might have problems with. Add them as a links in the comments. Then translate them to new posts on the google group. For the subject heading, use a summary of the request from the user. In the body of the post, make it clear that this is a transcription of an older post by writing something like: In May 2020, an IGB user wrote: "The other day I tried to start IGB and it didn't work. Help!" We wrote back with: "To solve this problem, reset IGB preferences to defaults." Also, be sure to exclude any details that could identify the person who submitted the HELP request. The group is here: https://groups.google.com/forum/#!forum/integrated-genome-browser-help-desk Before you get started, schedule a quick meet-up with Dr. Loraine so that she can explain in more detail! |
Starting in May, we are recommending users who have questions about IGB use a newly set up Google Group to post questions.
However, because this is very new, there are not yet any messages posted. For this task, review the HELP project in the Jira board. Make a note of issues that many people might have problems with. Add them as a links in the comments. Then translate them to new posts on the google group. For the subject heading, use a summary of the request from the user. In the body of the post, make it clear that this is a transcription of an older post by writing something like: In May 2020, an IGB user wrote: "The other day I tried to start IGB and it didn't work. Help!" We wrote back with: "To solve this problem, reset IGB preferences to defaults." Also, be sure to exclude any details that could identify the person who submitted the HELP request. The group is here: https://groups.google.com/forum/#!forum/integrated-genome-browser-help-desk Before you get started, schedule a quick meet-up with Dr. Loraine so that she can explain in more detail! |
| Rank | Ranked higher |
| Status | To-Do [ 10305 ] | In Progress [ 3 ] |
| Assignee | Philip Badzuh [ pbadzuh ] |
| Status | In Progress [ 3 ] | Needs 1st Level Review [ 10005 ] |
| Assignee | Philip Badzuh [ pbadzuh ] |
I have added missing tags for help issue numbers and related issues.
| Sprint | Spring 9 : 25 May to 8 Jun [ 95 ] | Spring 9 : 25 May to 8 Jun, Summer 1: 8 Jun - 19 Jun [ 95, 96 ] |
| Rank | Ranked higher |
| Status | Needs 1st Level Review [ 10005 ] | First Level Review in Progress [ 10301 ] |
| Assignee | Ann Loraine [ aloraine ] |
The posts need to contain the text:
"In May 2020, an IGB user wrote:"
and
We wrote back with:
"To solve this problem, reset IGB preferences to defaults."
There should only be one post per issue.
Also, the identity of the poster should be one of us, ideally igb-helper, not integrated-genome-browser-help-desk@googlegroups.com, which it currently is.
The identity of the person who posted the original question on our Jira board needs to be protected. If there are any links to digital assets that could be confidential, these would need to be deleted.
| Status | First Level Review in Progress [ 10301 ] | To-Do [ 10305 ] |
| Assignee | Ann Loraine [ aloraine ] | Philip Badzuh [ pbadzuh ] |
| Status | To-Do [ 10305 ] | In Progress [ 3 ] |
| Assignee | Philip Badzuh [ pbadzuh ] | Ann Loraine [ aloraine ] |
| Status | In Progress [ 3 ] | Needs 1st Level Review [ 10005 ] |
| Status | Needs 1st Level Review [ 10005 ] | First Level Review in Progress [ 10301 ] |
| Status | First Level Review in Progress [ 10301 ] | Ready for Pull Request [ 10304 ] |
| Status | Ready for Pull Request [ 10304 ] | Pull Request Submitted [ 10101 ] |
| Status | Pull Request Submitted [ 10101 ] | Reviewing Pull Request [ 10303 ] |
| Status | Reviewing Pull Request [ 10303 ] | Merged Needs Testing [ 10002 ] |
| Status | Merged Needs Testing [ 10002 ] | Post-merge Testing In Progress [ 10003 ] |
| Resolution | Done [ 10000 ] | |
| Status | Post-merge Testing In Progress [ 10003 ] | Closed [ 6 ] |
I have posted relevant issues created in 2020 and 2019 to the google group. The first few I created I did not tag properly. It would be nice to edit those posts, however, I am unable to without additional permissions. Please see:
https://webapps.stackexchange.com/a/51377