Status: Closed (View Workflow)
Affects Version/s: None
Fix Version/s: None
Sprint:Fall 8 2021 Nov 29 - Dec 10, Fall 9 2021 Dec 13 - Dec 24, Spring 1 2022 Jan 3 - Jan 14, Spring 2 2022 Jan 18 - Jan 28
On Tuesday morning Dec. 7 around 10:15 am, Ann Loraine tried to log in to her CyVerse account using BioViz Connect, but all she could see was a blank page.
For this task, please identify the problem and also please investigate why the code assumed that the error modal object existed when it actually did not.
Also, note that Nowlan Freese had no such problem at the same time, suggesting there is something wonky possibly about the tokens being used? Obviously, if one user sees an error and another user does not, then probably the error is user-related.
Further troubleshooting results:
- Ann Loraine also attempted to log in to her CyVerse account via BioViz Connect using an incognito window. The same error occurred.
- Ann Loraine then attempted to log to Nowlan F's CyVerse account via BioViz Connect using an incognito window. Success! She saw the table view as normal.
- Next, Ann Loraine logged out of the above window (nfreese's account) and attempted to log in, using her user name and password. Same error occurred.