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  1. IGB
  2. IGBF-3025

Investigate blank page problem - can log in, but no content shown

    Details

    • Type: Task
    • Status: Closed (View Workflow)
    • Priority: Major
    • Resolution: Done
    • Affects Version/s: None
    • Fix Version/s: None
    • Labels:
      None
    • Story Points:
      1
    • Sprint:
      Fall 8 2021 Nov 29 - Dec 10, Fall 9 2021 Dec 13 - Dec 24, Spring 1 2022 Jan 3 - Jan 14, Spring 2 2022 Jan 18 - Jan 28

      Description

      On Tuesday morning Dec. 7 around 10:15 am, Ann Loraine tried to log in to her CyVerse account using BioViz Connect, but all she could see was a blank page.

      She and Nowlan Freese investigated by looking at the javascript console in Chrome Developer tools and made the attached screen grabs showing error messages. One error message indicated that a variable named "error modal" (or something similar) was not initialized, leading to the blank page being shown.

      For this task, please identify the problem and also please investigate why the code assumed that the error modal object existed when it actually did not.

      Also, note that Nowlan Freese had no such problem at the same time, suggesting there is something wonky possibly about the tokens being used? Obviously, if one user sees an error and another user does not, then probably the error is user-related.

      Further troubleshooting results:

      • Ann Loraine also attempted to log in to her CyVerse account via BioViz Connect using an incognito window. The same error occurred.
      • Ann Loraine then attempted to log to Nowlan F's CyVerse account via BioViz Connect using an incognito window. Success! She saw the table view as normal.
      • Next, Ann Loraine logged out of the above window (nfreese's account) and attempted to log in, using her user name and password. Same error occurred.

        Attachments

        1. Correct Result.jpg
          Correct Result.jpg
          103 kB
        2. error-1.png
          error-1.png
          334 kB
        3. error-2.png
          error-2.png
          533 kB

          Activity

          Hide
          karthik Karthik Raveendran added a comment -

          PR Submitted

          Show
          karthik Karthik Raveendran added a comment - PR Submitted
          Show
          nfreese Nowlan Freese added a comment - Merged https://bitbucket.org/nfreese/bioviz-connect/pull-requests/268/igbf-3025?link_source=email
          Hide
          omarne Omkar Marne added a comment -

          Dr. Ann Loraine Please run the playbooks to merge the changes in bvctest7.

          Show
          omarne Omkar Marne added a comment - Dr. Ann Loraine Please run the playbooks to merge the changes in bvctest7.
          Hide
          aloraine Ann Loraine added a comment -

          Sorry for the delay. It is done.

          Show
          aloraine Ann Loraine added a comment - Sorry for the delay. It is done.
          Hide
          omarne Omkar Marne added a comment -

          Test result: After commenting on the if (code) line and running the local server http://localhost:8000/oauth/ I am getting redirected to the broken page.

          Closing the ticket.

          Show
          omarne Omkar Marne added a comment - Test result: After commenting on the if (code) line and running the local server http://localhost:8000/oauth/ I am getting redirected to the broken page. Closing the ticket.

            People

            • Assignee:
              karthik Karthik Raveendran
              Reporter:
              aloraine Ann Loraine
            • Votes:
              0 Vote for this issue
              Watchers:
              4 Start watching this issue

              Dates

              • Created:
                Updated:
                Resolved: