Details

    • Type: Connection Issue
    • Status: Closed (View Workflow)
    • Priority: Major
    • Resolution: Done
    • Affects Version/s: None
    • Fix Version/s: None
    • Labels:
      None

      Description

      Situation: A user is unable to see any genomes under the species dropdown menu and clicking on a genome image does not work.

      Task: Identify and resolve the issue.

      See HELP-385 for additional information.

        Attachments

          Activity

          nfreese Nowlan Freese created issue -
          nfreese Nowlan Freese made changes -
          Field Original Value New Value
          Epic Link IGBF-1765 [ 17855 ]
          nfreese Nowlan Freese made changes -
          Link This issue relates to HELP-385 [ HELP-385 ]
          Hide
          nfreese Nowlan Freese added a comment -

          The user was able to view genomes by adding the IGB Quickload (https://quickload.bioviz.org/quickload/) as a new data source. It is possible that the issue was due to blocking of the primary quickload site, as it is http (http://lorainelab-quickload.scidas.org/quickload/), but we do not know for sure.

          Show
          nfreese Nowlan Freese added a comment - The user was able to view genomes by adding the IGB Quickload ( https://quickload.bioviz.org/quickload/ ) as a new data source. It is possible that the issue was due to blocking of the primary quickload site, as it is http ( http://lorainelab-quickload.scidas.org/quickload/ ), but we do not know for sure.
          nfreese Nowlan Freese made changes -
          Assignee Karthik Raveendran [ karthik ]
          nfreese Nowlan Freese made changes -
          Status To-Do [ 10305 ] In Progress [ 3 ]
          nfreese Nowlan Freese made changes -
          Status In Progress [ 3 ] Needs 1st Level Review [ 10005 ]
          nfreese Nowlan Freese made changes -
          Status Needs 1st Level Review [ 10005 ] First Level Review in Progress [ 10301 ]
          nfreese Nowlan Freese made changes -
          Status First Level Review in Progress [ 10301 ] Ready for Pull Request [ 10304 ]
          nfreese Nowlan Freese made changes -
          Status Ready for Pull Request [ 10304 ] Pull Request Submitted [ 10101 ]
          nfreese Nowlan Freese made changes -
          Status Pull Request Submitted [ 10101 ] Reviewing Pull Request [ 10303 ]
          nfreese Nowlan Freese made changes -
          Status Reviewing Pull Request [ 10303 ] Merged Needs Testing [ 10002 ]
          nfreese Nowlan Freese made changes -
          Status Merged Needs Testing [ 10002 ] Post-merge Testing In Progress [ 10003 ]
          nfreese Nowlan Freese made changes -
          Resolution Done [ 10000 ]
          Status Post-merge Testing In Progress [ 10003 ] Closed [ 6 ]

            People

            • Assignee:
              karthik Karthik Raveendran
              Reporter:
              nfreese Nowlan Freese
            • Votes:
              0 Vote for this issue
              Watchers:
              1 Start watching this issue

              Dates

              • Created:
                Updated:
                Resolved: