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  1. Deep Backlog
  2. DB-86

Examine SVG export problems when using computers running in other languages

    Details

    • Type: Bug
    • Status: Open (View Workflow)
    • Priority: Major
    • Resolution: Unresolved
    • Labels:
      None

      Description

      A user from Asia recently had an issue when exporting SVG files. The exported SVG file would not open on the program she was trying to use (Inkscape).

      The issue could not be reproduced on our computers, however, Nowlan examined the issue further and it turns out the the SVG file being used by the user contained "strange" foreign characters for the DATE when looking at the SVG file in a text editor (see attachment and LOOK AT HIGHLIGHTed TEXT).

      Replacing these letters with a date in English solved the problem, but...

      ...oddly, putting the foreign characters string in the DATE space of an SVG file generated on our computers did not cause a break in functionality (the SVG file would still open!!).

      This should be examined further to determine what is stopping the SVG files from opening in Adobe Illustrator and Inkscape (for the user).

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            mason Mason Meyer (Inactive) created issue -
            mason Mason Meyer (Inactive) made changes -
            Field Original Value New Value
            Link This issue relates to HELP-92 [ HELP-92 ]
            mason Mason Meyer (Inactive) made changes -
            Description A user from Asia recently had an issue when exporting SVG files. The exported SVG file would not open on the program she was trying to use (Inkscape).

            The issue could not be reproduced on our computers, however, Nowlan examined the issue further and it turns out the the SVG file being used by the user contained "strange" foreign characters for the DATE near the top of the file when looking at the SVG file in a text editor.

            Replacing these letters with an date in English solved the problem, but...


            ...oddly, putting the foreign characters string in the DATE space of an SVG file generated on our computers did not cause a break in functionality (the SVG file would still open!!).

            This should be examined further to determine what is stopping the SVG files from opening in Adobe Illustrator and Inkscape (for the user).


            A user from Asia recently had an issue when exporting SVG files. The exported SVG file would not open on the program she was trying to use (Inkscape).

            The issue could not be reproduced on our computers, however, Nowlan examined the issue further and it turns out the the SVG file being used by the user contained "strange" foreign characters for the DATE near the top of the file when looking at the SVG file in a text editor.

            Replacing these letters with a date in English solved the problem, but...


            ...oddly, putting the foreign characters string in the DATE space of an SVG file generated on our computers did not cause a break in functionality (the SVG file would still open!!).

            This should be examined further to determine what is stopping the SVG files from opening in Adobe Illustrator and Inkscape (for the user).



            dcnorris David Norris (Inactive) made changes -
            Sprint Sprint 11 [ 16 ]
            dcnorris David Norris (Inactive) made changes -
            Rank Ranked higher
            mason Mason Meyer (Inactive) made changes -
            Attachment helpme.svg [ 12961 ]
            mason Mason Meyer (Inactive) made changes -
            mason Mason Meyer (Inactive) made changes -
            Description A user from Asia recently had an issue when exporting SVG files. The exported SVG file would not open on the program she was trying to use (Inkscape).

            The issue could not be reproduced on our computers, however, Nowlan examined the issue further and it turns out the the SVG file being used by the user contained "strange" foreign characters for the DATE near the top of the file when looking at the SVG file in a text editor.

            Replacing these letters with a date in English solved the problem, but...


            ...oddly, putting the foreign characters string in the DATE space of an SVG file generated on our computers did not cause a break in functionality (the SVG file would still open!!).

            This should be examined further to determine what is stopping the SVG files from opening in Adobe Illustrator and Inkscape (for the user).



            A user from Asia recently had an issue when exporting SVG files. The exported SVG file would not open on the program she was trying to use (Inkscape).

            The issue could not be reproduced on our computers, however, Nowlan examined the issue further and it turns out the the SVG file being used by the user contained "strange" foreign characters for the DATE when looking at the SVG file in a text editor (see attachment and LOOK AT HIGHLIGHTed TEXT).

            Replacing these letters with a date in English solved the problem, but...


            ...oddly, putting the foreign characters string in the DATE space of an SVG file generated on our computers did not cause a break in functionality (the SVG file would still open!!).

            This should be examined further to determine what is stopping the SVG files from opening in Adobe Illustrator and Inkscape (for the user).



            dcnorris David Norris (Inactive) made changes -
            Assignee David Norris [ dcnorris ] Tarun Mall [ tmall ]
            dcnorris David Norris (Inactive) made changes -
            Story Points 0.5
            Hide
            mason Mason Meyer (Inactive) added a comment -

            If the problem can be reproduced we should look into alternative SVG libraries.

            Show
            mason Mason Meyer (Inactive) added a comment - If the problem can be reproduced we should look into alternative SVG libraries.
            Hide
            mason Mason Meyer (Inactive) added a comment -

            I tested by generating an SVG file in IGB when running on a Mac using the "Chinese- Simplified" language. The date field did include Chinese characters, but the invalid file did not (it contained non-unicode characters).

            This Chinese-Simplified generated file was valid and opened in Adobe Illustrator as expected.

            Must continue to test with different variations Chinese.

            Show
            mason Mason Meyer (Inactive) added a comment - I tested by generating an SVG file in IGB when running on a Mac using the "Chinese- Simplified" language. The date field did include Chinese characters, but the invalid file did not (it contained non-unicode characters). This Chinese-Simplified generated file was valid and opened in Adobe Illustrator as expected. Must continue to test with different variations Chinese.
            ann.loraine Ann Loraine made changes -
            Epic Link IGBF-439 [ 15497 ]
            mason Mason Meyer (Inactive) made changes -
            Epic Link IGBF-439 [ 15497 ] IGBF-497 [ 15559 ]
            mason Mason Meyer (Inactive) made changes -
            Rank Ranked higher
            mason Mason Meyer (Inactive) made changes -
            Rank Ranked higher
            mason Mason Meyer (Inactive) made changes -
            Project IGB [ 10840 ] Deep Backlog [ 11041 ]
            Key IGBF-363 DB-86
            Workflow Loraine Lab Workflow [ 15615 ] jira [ 16793 ]
            nfreese Nowlan Freese made changes -
            Epic Link IGBF-497 [ 15559 ] IGBF-3971 [ 14523 ]

              People

              • Assignee:
                tmall Tarun Mall (Inactive)
                Reporter:
                mason Mason Meyer (Inactive)
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                Dates

                • Created:
                  Updated: