from: Kyle Suttlemyre ktsuttlemyre@gmail.com
to: Joana Sequeira Mendes <jsequeiramendes@cbm.csic.es>
cc: Loraine Labuncc <Ann.Loraine@uncc.edu>
date: Wed, Mar 19, 2014 at 11:05 AM
subject: Re: IGB 8.0.2 Support

Dear Dr. Mendes,
Thanks for the email. I am going to attempt to reproduce the behavior you are seeing.

Thanks!

Kyle Suttlemyre
Bioinformatics at UNC-Charlotte
Phone: (704) 32KyleS or (704) 325-9537

from: Kyle Suttlemyre ktsuttlemyre@gmail.com
to: Joana Sequeira Mendes <jsequeiramendes@cbm.csic.es>
date: Wed, Mar 19, 2014 at 5:39 PM
subject: Re: IGB 8.0.2 Support

Hello again,

I am having difficulty reproducing the events you witnessed.

For the first event, do you get the two error messages every time you open IGB or just the very first time it is ran?

For the second event, What operating system are you using?

Thanks for your feedback!

Kyle Suttlemyre
Bioinformatics at UNC-Charlotte
Phone: (704) 32KyleS or (704) 325-9537

Joana Sequeira Mendes jsequeiramendes@cbm.csic.es
to: Kyle Suttlemyre <ktsuttlemyre@gmail.com>
date: Thu, Apr 3, 2014 at 10:56 AM
subject: Re: IGB 8.0.2 Support

Dear Kyle,

sorry for the late response. I seem to have missed your last email.
I get the two error messages everytime I open IGB.
We are using MacOSX 10.6.8

Also, everytime I load a saved session all tracks are loaded in a random order and I have to put them back in order everytime. Could you optimize this?

Hope to hear from you soon.

Best wishes,

Joana
PLEASE NOTE MY NEW E-MAIL ADDRESS: jsequeiramendes@cbm.csic.es

Joana Sequeira Mendes, PhD
"DNA replication and cell cycle" group
Centro de Biologia Molecular Severo Ochoa
C/ Nicolás Cabrera, 1
Cantoblanco, 28049 Madrid
Spain

Tel: +34 911964658 (Lab)
Mail: jsequeiramendes@cbm.csic.es
El 3/19/14 10:39 PM, Kyle Suttlemyre escribió:

Joana Sequeira Mendes jsequeiramendes@cbm.csic.es
to: Kyle Suttlemyre <ktsuttlemyre@gmail.com>
date: Fri, Apr 4, 2014 at 11:30 AM
subject:

Dear Kyle,

Please find attached another version of the server bug... [See attached image Screen shot 2014-04-04 at 5.29.00 PM.png]

Thanks for your help,

Joana
PLEASE NOTE MY NEW E-MAIL ADDRESS: jsequeiramendes@cbm.csic.es

Joana Sequeira Mendes, PhD
"DNA replication and cell cycle" group
Centro de Biologia Molecular Severo Ochoa
C/ Nicolás Cabrera, 1
Cantoblanco, 28049 Madrid
Spain

Tel: +34 911964658 (Lab)
Mail: jsequeiramendes@cbm.csic.es
El 4/3/14 4:56 PM, Joana Sequeira Mendes escribió:

from: Kyle Suttlemyre ktsuttlemyre@gmail.com
to: Joana Sequeira Mendes <jsequeiramendes@cbm.csic.es>
date: Mon, Apr 7, 2014 at 11:19 AM
subject: Re: IGB 8.0.2 Support

Thanks for the additional information.

I will see if I can reproduce this on MacOSX 10.6.8

I will also make a note to talk to the developer about the order of tracks when loading.

The screen shot that you have sent to me is proper behavior for when IGB is unable to connect to a server. Try again today and see if the error still occurs. Depending on your connection or who runs the server these connections could go in and out over time.

Best

Kyle Suttlemyre
Bioinformatics at UNC-Charlotte
Phone: (704) 32KyleS or (704) 325-9537

from: Joana Sequeira Mendes jsequeiramendes@cbm.csic.es
to: Kyle Suttlemyre <ktsuttlemyre@gmail.com>
date: Mon, Apr 7, 2014 at 1:28 PM
subject: Re: IGB 8.0.2 Support

Hi Kyle,

thanks for the reply.
The server error has been occurring ever since I contacted the IGB support team, on an almost daily basis. Today included!

Thanks in advance for your help.

Best regards,

Joana
PLEASE NOTE MY NEW E-MAIL ADDRESS: jsequeiramendes@cbm.csic.es

Joana Sequeira Mendes, PhD
"DNA replication and cell cycle" group
Centro de Biologia Molecular Severo Ochoa
C/ Nicolás Cabrera, 1
Cantoblanco, 28049 Madrid
Spain

Tel: +34 911964658 (Lab)
Mail: jsequeiramendes@cbm.csic.es
El 4/7/14 5:19 PM, Kyle Suttlemyre escribió:

from: Kyle Suttlemyre ktsuttlemyre@gmail.com
to: Joana Sequeira Mendes <jsequeiramendes@cbm.csic.es>
cc: Loraine Labuncc <Ann.Loraine@uncc.edu>
date: Mon, Apr 7, 2014 at 5:45 PM
subject: Re: IGB 8.0.2 Support

Hello,

I have had that server turned on in my IGB preferences since ~11:20 and I have been able to connect. If you do not need access to the data on this server you can turn off the connection. To do this from the "Welcome Screen" go to the blue "Configure" link in the bottom left corner. It is next to the words "Available Data". A window will open and "Data Sources" tab should be selected. You may uncheck the "HughesLab" data source there. IGB will save this preference and next time you open IGB you should not see the pop up message.

Kyle Suttlemyre
Bioinformatics at UNC-Charlotte
Phone: (704) 32KyleS or (704) 325-9537