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  1. User Support
  2. HELP-307

IGB freezes when any functions related to FileSystem access are triggered

    Details

      Description

      Freezes for "Open File ... ", "Open Genome from File ..." and more

      Reporter: Jakob Zeitler
      E-mail: mail@jakob-zeitler.de

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          Activity

          support Support (Inactive) created issue -
          Hide
          ann.loraine Ann Loraine added a comment -

          Hello Dr. Zeitler,

          Thank you for reporting the problem with IGB freezing when file system access functions are used.

          I am forwarding your contact information to Mason Meyer, IGB user support specialist. (Mason - in the Jira system this is issue #307 in the "user support" project.)

          Mason will likely be in touch soon to ask some details about what happened.

          Thank you again and best wishes,

          Ann Loraine

          Show
          ann.loraine Ann Loraine added a comment - Hello Dr. Zeitler, Thank you for reporting the problem with IGB freezing when file system access functions are used. I am forwarding your contact information to Mason Meyer, IGB user support specialist. (Mason - in the Jira system this is issue #307 in the "user support" project.) Mason will likely be in touch soon to ask some details about what happened. Thank you again and best wishes, Ann Loraine
          Hide
          ann.loraine Ann Loraine added a comment -

          I can look at this myself as well.

          I assume I fork from the BitBucket and then make changes, compile, test and request pull?

          Thanks,
          Jakob

          Show
          ann.loraine Ann Loraine added a comment - I can look at this myself as well. I assume I fork from the BitBucket and then make changes, compile, test and request pull? Thanks, Jakob
          Hide
          ann.loraine Ann Loraine added a comment -

          Yes, if you would have time to look into it, that would be terrific.

          If you do that, please make a branch for any changes you'd like to make & then push the branch up to your fork. From there, you can issue a pull request from your branch to the master branch on the team (main) repository.

          Also, if you want to build an installer for your branch (using Install4J & bitbucket pipelines) let me know. There are some extra steps you would need to do for that. Or I can fork your fork and build the installer for you. (Gets a bit complicated but not too hard

          Show
          ann.loraine Ann Loraine added a comment - Yes, if you would have time to look into it, that would be terrific. If you do that, please make a branch for any changes you'd like to make & then push the branch up to your fork. From there, you can issue a pull request from your branch to the master branch on the team (main) repository. Also, if you want to build an installer for your branch (using Install4J & bitbucket pipelines) let me know. There are some extra steps you would need to do for that. Or I can fork your fork and build the installer for you. (Gets a bit complicated but not too hard
          Hide
          ann.loraine Ann Loraine added a comment -

          Hi Ann,

          just tracking it down with some breakpoints at the moment. Probably tell the assigned issue handler that I am on it, so we don’t do double work.

          I set it up with NetBeans atm.

          Talk soon,
          Jakob

          Show
          ann.loraine Ann Loraine added a comment - Hi Ann, just tracking it down with some breakpoints at the moment. Probably tell the assigned issue handler that I am on it, so we don’t do double work. I set it up with NetBeans atm. Talk soon, Jakob
          Hide
          ann.loraine Ann Loraine added a comment -

          Dear Ann,

          Do you know people that could verify whether File System access via e.g. loading a genome is possible on other platforms?

          I have tracked the issue down to a synchronisation issue related probably to JavaFX or Mac OSX or something or a combination of them all.

          Will report back soon,
          Jakob

          Show
          ann.loraine Ann Loraine added a comment - Dear Ann, Do you know people that could verify whether File System access via e.g. loading a genome is possible on other platforms? I have tracked the issue down to a synchronisation issue related probably to JavaFX or Mac OSX or something or a combination of them all. Will report back soon, Jakob
          Show
          ann.loraine Ann Loraine added a comment - Follow my report here: https://docs.google.com/document/d/1XY_vRpv8gq5hfer9i9UhhsD_cXo2lsZqpSbaRixYDLc/edit?usp=sharing
          Hide
          ann.loraine Ann Loraine added a comment -

          Ann Loraine <Ann.Loraine@uncc.edu>
          Tue, Oct 9, 2018, 3:51 PM
          to Jakob

          Hello,

          I would recommend re-downloading it.

          I just now downloaded & installed the Mac OS installer. It appears to be working as expected.

          All the best,

          Ann

          On Tue, Oct 9, 2018 at 2:51 PM, Jakob Zeitler <mail@jakob-zeitler.de> wrote:
          Dear Ann,

          I have tried to reinstall the IGB, to test furthermore the issue with file access on Mac OSX, but it seems that the DMG file host now is damaged.

          Can you verify this on here http://igb.bioviz.org/otherDownloads.html?

          Thanks,
          Jakob

          Show
          ann.loraine Ann Loraine added a comment - Ann Loraine <Ann.Loraine@uncc.edu> Tue, Oct 9, 2018, 3:51 PM to Jakob Hello, I would recommend re-downloading it. I just now downloaded & installed the Mac OS installer. It appears to be working as expected. All the best, Ann On Tue, Oct 9, 2018 at 2:51 PM, Jakob Zeitler <mail@jakob-zeitler.de> wrote: Dear Ann, I have tried to reinstall the IGB, to test furthermore the issue with file access on Mac OSX, but it seems that the DMG file host now is damaged. Can you verify this on here http://igb.bioviz.org/otherDownloads.html? Thanks, Jakob
          Hide
          ann.loraine Ann Loraine added a comment -

          10.13.6 (17G65)

          On Tue, Oct 9, 2018 at 4:48 PM, JakobZeitlerAllInkl <mail@jakob-zeitler.de> wrote:
          Dear Ann,

          I am starting to think that I have local system issues.

          Does opening genome files work for you flawlessly? Which macOS are you running?

          Thanks a lot!

          Jakob

          Show
          ann.loraine Ann Loraine added a comment - 10.13.6 (17G65) On Tue, Oct 9, 2018 at 4:48 PM, JakobZeitlerAllInkl <mail@jakob-zeitler.de> wrote: Dear Ann, I am starting to think that I have local system issues. Does opening genome files work for you flawlessly? Which macOS are you running? Thanks a lot! Jakob
          Hide
          ann.loraine Ann Loraine added a comment -

          Ok - thank you for the update.

          On Tue, Oct 16, 2018 at 1:17 PM, Jakob Zeitler <mail@jakob-zeitler.de> wrote:
          Dear Ann,

          so it does turn to be system dependent. It must be something about JavaFX and Swing and my Java engine or OS integration.

          Furthermore, the damaged DMG adds even more confusion. Oh well!

          If anyone has similar problems, it will be easier to track this down. Until then, I will just use a different system.

          Thanks a lot,
          Jakob

          Show
          ann.loraine Ann Loraine added a comment - Ok - thank you for the update. On Tue, Oct 16, 2018 at 1:17 PM, Jakob Zeitler <mail@jakob-zeitler.de> wrote: Dear Ann, so it does turn to be system dependent. It must be something about JavaFX and Swing and my Java engine or OS integration. Furthermore, the damaged DMG adds even more confusion. Oh well! If anyone has similar problems, it will be easier to track this down. Until then, I will just use a different system. Thanks a lot, Jakob
          Hide
          ann.loraine Ann Loraine added a comment -

          Note: He was probably having trouble with the installation on Mojave bug others noticed, in addition to something else.
          I am closing this for now.

          Show
          ann.loraine Ann Loraine added a comment - Note: He was probably having trouble with the installation on Mojave bug others noticed, in addition to something else. I am closing this for now.
          ann.loraine Ann Loraine made changes -
          Field Original Value New Value
          Resolution Done [ 10000 ]
          Status Open [ 1 ] Closed [ 6 ]
          ann.loraine Ann Loraine made changes -
          Workflow Loraine Lab Workflow [ 18123 ] Fall 2019 Workflow Update [ 20695 ]
          ann.loraine Ann Loraine made changes -
          Workflow Fall 2019 Workflow Update [ 20695 ] Revised Fall 2019 Workflow Update [ 22904 ]

            People

            • Assignee:
              ann.loraine Ann Loraine
              Reporter:
              support Support (Inactive)
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              Dates

              • Created:
                Updated:
                Resolved: