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  1. User Support
  2. HELP-307

IGB freezes when any functions related to FileSystem access are triggered

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            Description

            Freezes for "Open File ... ", "Open Genome from File ..." and more

            Reporter: Jakob Zeitler
            E-mail: mail@jakob-zeitler.de

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                4 older comments
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                ann.loraine Ann Loraine added a comment -

                Follow my report here: https://docs.google.com/document/d/1XY_vRpv8gq5hfer9i9UhhsD_cXo2lsZqpSbaRixYDLc/edit?usp=sharing

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                ann.loraine Ann Loraine added a comment - Follow my report here: https://docs.google.com/document/d/1XY_vRpv8gq5hfer9i9UhhsD_cXo2lsZqpSbaRixYDLc/edit?usp=sharing
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                ann.loraine Ann Loraine added a comment -

                Ann Loraine <Ann.Loraine@uncc.edu>
                Tue, Oct 9, 2018, 3:51 PM
                to Jakob

                Hello,

                I would recommend re-downloading it.

                I just now downloaded & installed the Mac OS installer. It appears to be working as expected.

                All the best,

                Ann

                On Tue, Oct 9, 2018 at 2:51 PM, Jakob Zeitler <mail@jakob-zeitler.de> wrote:
                Dear Ann,

                I have tried to reinstall the IGB, to test furthermore the issue with file access on Mac OSX, but it seems that the DMG file host now is damaged.

                Can you verify this on here http://igb.bioviz.org/otherDownloads.html?

                Thanks,
                Jakob

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                ann.loraine Ann Loraine added a comment - Ann Loraine <Ann.Loraine@uncc.edu> Tue, Oct 9, 2018, 3:51 PM to Jakob Hello, I would recommend re-downloading it. I just now downloaded & installed the Mac OS installer. It appears to be working as expected. All the best, Ann On Tue, Oct 9, 2018 at 2:51 PM, Jakob Zeitler <mail@jakob-zeitler.de> wrote: Dear Ann, I have tried to reinstall the IGB, to test furthermore the issue with file access on Mac OSX, but it seems that the DMG file host now is damaged. Can you verify this on here http://igb.bioviz.org/otherDownloads.html? Thanks, Jakob
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                ann.loraine Ann Loraine added a comment -

                10.13.6 (17G65)

                On Tue, Oct 9, 2018 at 4:48 PM, JakobZeitlerAllInkl <mail@jakob-zeitler.de> wrote:
                Dear Ann,

                I am starting to think that I have local system issues.

                Does opening genome files work for you flawlessly? Which macOS are you running?

                Thanks a lot!

                Jakob

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                ann.loraine Ann Loraine added a comment - 10.13.6 (17G65) On Tue, Oct 9, 2018 at 4:48 PM, JakobZeitlerAllInkl <mail@jakob-zeitler.de> wrote: Dear Ann, I am starting to think that I have local system issues. Does opening genome files work for you flawlessly? Which macOS are you running? Thanks a lot! Jakob
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                ann.loraine Ann Loraine added a comment -

                Ok - thank you for the update.

                On Tue, Oct 16, 2018 at 1:17 PM, Jakob Zeitler <mail@jakob-zeitler.de> wrote:
                Dear Ann,

                so it does turn to be system dependent. It must be something about JavaFX and Swing and my Java engine or OS integration.

                Furthermore, the damaged DMG adds even more confusion. Oh well!

                If anyone has similar problems, it will be easier to track this down. Until then, I will just use a different system.

                Thanks a lot,
                Jakob

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                ann.loraine Ann Loraine added a comment - Ok - thank you for the update. On Tue, Oct 16, 2018 at 1:17 PM, Jakob Zeitler <mail@jakob-zeitler.de> wrote: Dear Ann, so it does turn to be system dependent. It must be something about JavaFX and Swing and my Java engine or OS integration. Furthermore, the damaged DMG adds even more confusion. Oh well! If anyone has similar problems, it will be easier to track this down. Until then, I will just use a different system. Thanks a lot, Jakob
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                ann.loraine Ann Loraine added a comment -

                Note: He was probably having trouble with the installation on Mojave bug others noticed, in addition to something else.
                I am closing this for now.

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                ann.loraine Ann Loraine added a comment - Note: He was probably having trouble with the installation on Mojave bug others noticed, in addition to something else. I am closing this for now.

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                  • Assignee:
                    ann.loraine Ann Loraine
                    Reporter:
                    support Support (Inactive)
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                    • Created:
                      Updated:
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