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  1. User Support
  2. HELP-317

Hangs on MacOS

          Details

            Description

            Hi,
            Whenever I click on the "open data" folder icon, IGB hangs (beach ball). It also happens when I click on "open genome". I can only open a genome when I directly paste the path into the field.
            Also, any other manipulation (e.g. selecting tracks) is extremely slow. Am I the only one having these issues on Mac? Very unfortunately, IGB has become unusable.
            My specs: IGB 9.0.2, MacOS 10.14.2, 16GB RAM,

            Reporter: Etienne Bucher
            E-mail: etienne.bucher@gmail.com

              Attachments

                Issue Links

                relates to

                Bug - A problem which impairs or prevents the functions of the product. IGBF-1481 Investigate why IGB hangs on Mac

                • Major - Major loss of function.
                • Closed

                  Activity

                  Ascending order - Click to sort in descending order
                  support Support (Inactive) created issue -
                  ann.loraine Ann Loraine made changes -
                  Field Original Value New Value
                  Link This issue relates to IGBF-1481 [ IGBF-1481 ]
                  ann.loraine Ann Loraine made changes -
                  Resolution Done [ 10000 ]
                  Status Open [ 1 ] Closed [ 6 ]
                  ann.loraine Ann Loraine made changes -
                  Workflow Loraine Lab Workflow [ 18196 ] Fall 2019 Workflow Update [ 20705 ]
                  ann.loraine Ann Loraine made changes -
                  Workflow Fall 2019 Workflow Update [ 20705 ] Revised Fall 2019 Workflow Update [ 22914 ]

                    People

                    • Assignee:
                      ann.loraine Ann Loraine
                      Reporter:
                      support Support (Inactive)
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                      Dates

                      • Created:
                        Updated:
                        Resolved: