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  1. IGB
  2. IGBF-1256

Investigate UI zooming on high resolution (4K) screen

    Details

    • Type: Bug
    • Status: Closed (View Workflow)
    • Priority: Minor
    • Resolution: Done
    • Affects Version/s: None
    • Fix Version/s: None
    • Labels:

      Description

      In 4k screen, the IGB UI gets zoomed after certain operations.
      Eg. On Click of Export Bookmark button from bookmarks menu(Check attached images).

        Attachments

        1. 1.png
          1.png
          163 kB
        2. 2.png
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        3. 3.png
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        4. 4.png
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        5. 5.png
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        6. 6.png
          6.png
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        7. Normal.PNG
          Normal.PNG
          725 kB
        8. Zoomed.PNG
          Zoomed.PNG
          794 kB

          Issue Links

            Activity

            kkorey Kiran Korey (Inactive) created issue -
            Hide
            ann.loraine Ann Loraine added a comment -

            Does this happen with release 9.0.0 ?

            Show
            ann.loraine Ann Loraine added a comment - Does this happen with release 9.0.0 ?
            Hide
            kkorey Kiran Korey (Inactive) added a comment -

            yes, it happens with 9.0.0 as well.

            Show
            kkorey Kiran Korey (Inactive) added a comment - yes, it happens with 9.0.0 as well.
            ann.loraine Ann Loraine made changes -
            Field Original Value New Value
            Sprint B - Summer 2018 [ 48 ]
            ann.loraine Ann Loraine made changes -
            Link This issue relates to IGBF-1244 [ IGBF-1244 ]
            ann.loraine Ann Loraine made changes -
            Workflow Loraine Lab Workflow [ 17947 ] Fall 2019 Workflow Update [ 18848 ]
            ann.loraine Ann Loraine made changes -
            Workflow Fall 2019 Workflow Update [ 18848 ] Revised Fall 2019 Workflow Update [ 20973 ]
            Status Open [ 1 ] To-Do [ 10305 ]
            nfreese Nowlan Freese made changes -
            Link This issue relates to HELP-181 [ HELP-181 ]
            nfreese Nowlan Freese made changes -
            Attachment 1.png [ 14716 ]
            Attachment 2.png [ 14717 ]
            Attachment 3.png [ 14718 ]
            Attachment 4.png [ 14719 ]
            Attachment 5.png [ 14720 ]
            Attachment 6.png [ 14721 ]
            nfreese Nowlan Freese made changes -
            Rank Ranked higher
            Hide
            ann.loraine Ann Loraine added a comment - - edited

            Is this still a problem?
            For the next step in addressing this, please attempt to reproduce the problem. If it is possible, please create a video recording demonstrating the parts of the UI that are "zoomed" ( as noted by Kiran Korey).

            Show
            ann.loraine Ann Loraine added a comment - - edited Is this still a problem? For the next step in addressing this, please attempt to reproduce the problem. If it is possible, please create a video recording demonstrating the parts of the UI that are "zoomed" ( as noted by Kiran Korey).
            ann.loraine Ann Loraine made changes -
            Epic Link IGBF-1765 [ 17855 ]
            ann.loraine Ann Loraine made changes -
            Story Points 0.25
            Sprint Summer 4: 14 Jul - 28 Jul [ 99 ]
            Labels beginner
            Assignee Ann Loraine [ aloraine ]
            ann.loraine Ann Loraine made changes -
            Summary Resolution Issue: Fix the UI for high resolution screens (4K Screen) Investigate UI zooming on high resolution (4K) screen
            ann.loraine Ann Loraine made changes -
            Sprint Summer 4: 14 Jul - 28 Jul [ 99 ]
            gchamma Jay Chamma (Inactive) made changes -
            Sprint Summer 5: 29 Jul - 12 Aug [ 100 ]
            gchamma Jay Chamma (Inactive) made changes -
            Assignee Jay Chamma [ gchamma ]
            gchamma Jay Chamma (Inactive) made changes -
            Status To-Do [ 10305 ] In Progress [ 3 ]
            Hide
            gchamma Jay Chamma (Inactive) added a comment - - edited

            [~aloraine] This issue seems to be not present anymore. I am using a 27 inch, 4K monitor to test this.
            When launching IGB with "High DPI scaling override" activated, IGB launches in a larger size window compared to before, however the UI is not over up-scaled, and no issues were visible.

            Screenshot before enabling up-scaling: https://i.imgur.com/chUmP8f.jpg
            Screenshot after enabling up-scaling: https://i.imgur.com/eJalXQb.jpg

            Moving this ticket to "Needs 1st Level Review".

            Show
            gchamma Jay Chamma (Inactive) added a comment - - edited [~aloraine] This issue seems to be not present anymore. I am using a 27 inch, 4K monitor to test this. When launching IGB with "High DPI scaling override" activated, IGB launches in a larger size window compared to before, however the UI is not over up-scaled, and no issues were visible. Screenshot before enabling up-scaling: https://i.imgur.com/chUmP8f.jpg Screenshot after enabling up-scaling: https://i.imgur.com/eJalXQb.jpg Moving this ticket to "Needs 1st Level Review".
            gchamma Jay Chamma (Inactive) made changes -
            Status In Progress [ 3 ] Needs 1st Level Review [ 10005 ]
            gchamma Jay Chamma (Inactive) made changes -
            Assignee Jay Chamma [ gchamma ]
            Hide
            nfreese Nowlan Freese added a comment -

            Jay Chamma, is there something we can change in IGB so that "High DPI scaling override" is automatically enabled by default in Windows? That way the user doesn't have to do anything?

            If there is no way to automatically set the "High DPI scaling override", then we should add a page to the IGB User's Guide (for example under Troubleshooting) on how to fix scaling of IGB on Windows for High DPI (>=4K) screens. Would need to include new images with callouts conforming to the IGB User's Guide and steps to solve the issue.

            Show
            nfreese Nowlan Freese added a comment - Jay Chamma , is there something we can change in IGB so that "High DPI scaling override" is automatically enabled by default in Windows? That way the user doesn't have to do anything? If there is no way to automatically set the "High DPI scaling override", then we should add a page to the IGB User's Guide (for example under Troubleshooting) on how to fix scaling of IGB on Windows for High DPI (>=4K) screens. Would need to include new images with callouts conforming to the IGB User's Guide and steps to solve the issue.
            Hide
            gchamma Jay Chamma (Inactive) added a comment -

            Nowlan Freese, according to the following link, it is possible to enable this feature on IGB by default.
            https://blogs.windows.com/windowsdeveloper/2017/05/19/improving-high-dpi-experience-gdi-based-desktop-apps/
            It goes into detail about topics of which I am inexperienced in, so I cannot make a full judgement regarding how difficult it is to add this feature to IGB, but it is definitely possible to do so.

            Show
            gchamma Jay Chamma (Inactive) added a comment - Nowlan Freese , according to the following link, it is possible to enable this feature on IGB by default. https://blogs.windows.com/windowsdeveloper/2017/05/19/improving-high-dpi-experience-gdi-based-desktop-apps/ It goes into detail about topics of which I am inexperienced in, so I cannot make a full judgement regarding how difficult it is to add this feature to IGB, but it is definitely possible to do so.
            ann.loraine Ann Loraine made changes -
            Assignee Ann Loraine [ aloraine ]
            ann.loraine Ann Loraine made changes -
            Status Needs 1st Level Review [ 10005 ] First Level Review in Progress [ 10301 ]
            Hide
            ann.loraine Ann Loraine added a comment - - edited

            Image 1.png shows an option "Edit with Notepad++". Is this a plain text file that can be edited? If yes, I would like to see the contents following data anonymization (no computer- or user-specific details visible.)

            Show
            ann.loraine Ann Loraine added a comment - - edited Image 1.png shows an option "Edit with Notepad++". Is this a plain text file that can be edited? If yes, I would like to see the contents following data anonymization (no computer- or user-specific details visible.)
            ann.loraine Ann Loraine made changes -
            Assignee Ann Loraine [ aloraine ]
            ann.loraine Ann Loraine made changes -
            Status First Level Review in Progress [ 10301 ] Needs 1st Level Review [ 10005 ]
            Hide
            gchamma Jay Chamma (Inactive) added a comment -

            [~aloraine], the file is editable and most of the text inside it is gibberish: https://i.imgur.com/vSIfMyb.png
            I found 2 sections with plain English text:
            https://i.imgur.com/oo5hteg.png
            and
            https://i.imgur.com/18wQDYi.png

            Show
            gchamma Jay Chamma (Inactive) added a comment - [~aloraine] , the file is editable and most of the text inside it is gibberish: https://i.imgur.com/vSIfMyb.png I found 2 sections with plain English text: https://i.imgur.com/oo5hteg.png and https://i.imgur.com/18wQDYi.png
            ann.loraine Ann Loraine made changes -
            Status Needs 1st Level Review [ 10005 ] First Level Review in Progress [ 10301 ]
            ann.loraine Ann Loraine made changes -
            Status First Level Review in Progress [ 10301 ] Needs 1st Level Review [ 10005 ]
            ann.loraine Ann Loraine made changes -
            Comment [ Next step: Provide good user documentation on how to deal with the problem since there does appear to be a way to deal with the problem on the IGB side. ]
            ann.loraine Ann Loraine made changes -
            Assignee Nowlan Freese [ nfreese ]
            Hide
            gchamma Jay Chamma (Inactive) added a comment -

            After speaking with Nowlan Freese, I tested this possible issue on both v9.1.4 from BioViz and v9.1.6 (master.exe) and this is what I found:

            • After enabling the "High DPI scaling override" option on both v9.1.4 and v9.1.6, no oversize font issues were present.
            • I also tested this after exporting a bookmark (as per instructions of the ticket description) to see if that causes the issue, but that didn't cause any font issues.
            • Additionally, I separately checked to see if the the Windows Scale and Layout options that is used to scale up font and apps for high DPI displays was causing this issue, which has options to scale apps between (100% - 350%). However, this setting also did not cause any font issues upon launching both versions of IGB.
              The monitor I used to test this is a 27" 4K monitor.
            Show
            gchamma Jay Chamma (Inactive) added a comment - After speaking with Nowlan Freese , I tested this possible issue on both v9.1.4 from BioViz and v9.1.6 (master.exe) and this is what I found: After enabling the "High DPI scaling override" option on both v9.1.4 and v9.1.6, no oversize font issues were present. I also tested this after exporting a bookmark (as per instructions of the ticket description) to see if that causes the issue, but that didn't cause any font issues. Additionally, I separately checked to see if the the Windows Scale and Layout options that is used to scale up font and apps for high DPI displays was causing this issue, which has options to scale apps between (100% - 350%). However, this setting also did not cause any font issues upon launching both versions of IGB. The monitor I used to test this is a 27" 4K monitor.
            nfreese Nowlan Freese made changes -
            Link This issue relates to IGBF-2503 [ IGBF-2503 ]
            Hide
            nfreese Nowlan Freese added a comment -

            I am closing this ticket as the text scaling problem is not reproducible or no longer an issue when overriding high DPI scaling on Windows.

            I have created a new issue (IGBF-2503) to create a new page describing how to override the high DPI scaling settings on Windows.

            Show
            nfreese Nowlan Freese added a comment - I am closing this ticket as the text scaling problem is not reproducible or no longer an issue when overriding high DPI scaling on Windows. I have created a new issue ( IGBF-2503 ) to create a new page describing how to override the high DPI scaling settings on Windows.
            nfreese Nowlan Freese made changes -
            Assignee Nowlan Freese [ nfreese ] Jay Chamma [ gchamma ]
            nfreese Nowlan Freese made changes -
            Status Needs 1st Level Review [ 10005 ] First Level Review in Progress [ 10301 ]
            nfreese Nowlan Freese made changes -
            Status First Level Review in Progress [ 10301 ] Ready for Pull Request [ 10304 ]
            nfreese Nowlan Freese made changes -
            Status Ready for Pull Request [ 10304 ] Pull Request Submitted [ 10101 ]
            nfreese Nowlan Freese made changes -
            Status Pull Request Submitted [ 10101 ] Reviewing Pull Request [ 10303 ]
            nfreese Nowlan Freese made changes -
            Status Reviewing Pull Request [ 10303 ] Merged Needs Testing [ 10002 ]
            nfreese Nowlan Freese made changes -
            Status Merged Needs Testing [ 10002 ] Post-merge Testing In Progress [ 10003 ]
            nfreese Nowlan Freese made changes -
            Resolution Done [ 10000 ]
            Status Post-merge Testing In Progress [ 10003 ] Closed [ 6 ]

              People

              • Assignee:
                gchamma Jay Chamma (Inactive)
                Reporter:
                kkorey Kiran Korey (Inactive)
              • Votes:
                0 Vote for this issue
                Watchers:
                4 Start watching this issue

                Dates

                • Created:
                  Updated:
                  Resolved: