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  1. IGB
  2. IGBF-177

Inform Safari users of how to get Safari to download the igb.jnlp file into the "Downloads" directory

        Details

        • Type: User Misunderstanding
        • Status: Closed (View Workflow)
        • Priority: Major
        • Resolution: Done
        • Affects Version/s: None
        • Fix Version/s: None
        • Labels:
          None
        • Story Points:
          0
        • Sprint:
          Sprint 6

          Description

          Intro:
          Safari users trying to download the igb.jnlp file may experience frustration since Safari downloads JNLP files into an uncommon directory (/private/var/.../T). This is due to the fact that Safari does not have a MIME type associated with JNLP files.

          *To get Safari to download JNLP files into the "Downloads" directory:
          1) Open Safari preferences and click on the "General" tab.
          2) Uncheck the "Open "safe" files after downloading" box.
          Observe: JNLP files now get downloaded to the "Downloads" folder.

          What the IGB team needs to do:
          1) Add a message to the IGB Downloads page that presents this information to Safari users.
          2) Possibly add this issue to IGB's documentation as well (any feedback would be greatly appreciated).

            Attachments

              Issue Links

              is duplicated by

              Documentation - When documentation is missing or wrong IGBF-174 "How to locate a JNLP file downloaded using Safari" - Add Documentation

              • Major - Major loss of function.
              • Closed
              relates to

              Documentation - When documentation is missing or wrong IGBF-174 "How to locate a JNLP file downloaded using Safari" - Add Documentation

              • Major - Major loss of function.
              • Closed

                Activity

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                mason Mason Meyer (Inactive) added a comment -

                The page has been added here:
                https://wiki.transvar.org/pages/viewpage.action?pageId=37093488

                Let me know if there are any additional changes to make.

                Show
                mason Mason Meyer (Inactive) added a comment - The page has been added here: https://wiki.transvar.org/pages/viewpage.action?pageId=37093488 Let me know if there are any additional changes to make.
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                mason Mason Meyer (Inactive) added a comment -

                David, the link to the page is below so you can add it to the IGB downloads page for Safari users. Thanks again!

                *Link to page = https://wiki.transvar.org/pages/viewpage.action?pageId=37093488

                Show
                mason Mason Meyer (Inactive) added a comment - David, the link to the page is below so you can add it to the IGB downloads page for Safari users. Thanks again! *Link to page = https://wiki.transvar.org/pages/viewpage.action?pageId=37093488
                Hide
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                mason Mason Meyer (Inactive) added a comment -

                The link to the User Guide Page on the Downloads page has been tested. Now Safari users will see a message that links them here:

                https://wiki.transvar.org/pages/viewpage.action?pageId=37093488

                (View screenshot to see message to Safari Users).

                Show
                mason Mason Meyer (Inactive) added a comment - The link to the User Guide Page on the Downloads page has been tested. Now Safari users will see a message that links them here: https://wiki.transvar.org/pages/viewpage.action?pageId=37093488 (View screenshot to see message to Safari Users).

                  People

                  • Assignee:
                    mason Mason Meyer (Inactive)
                    Reporter:
                    mason Mason Meyer (Inactive)
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                    Dates

                    • Created:
                      Updated:
                      Resolved: