Details
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Type: Task
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Status: Closed (View Workflow)
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Priority: Major
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Resolution: Done
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Affects Version/s: None
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Fix Version/s: None
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Labels:None
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Story Points:0.25
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Epic Link:
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Sprint:Fall 9 : 9 Dec to 20 Dec, Spring 1 : 25 Dec to 17 Jan
Description
A user has recently updated to the new IGB version 9.1.0 and reported this issue:
"error message:
IGB is unable to load the data in your file. Error message: Provider "Z" not found.
It used to work and to be able to open files on disc space "Z", I have just updated the new IGB version, and I get this error message"
Attachments
Issue Links
- relates to
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HELP-324 file opening
- Closed
Activity
Ann Loraine
created issue -
Ann Loraine
made changes -
Field | Original Value | New Value |
---|---|---|
Epic Link | IGBF-1765 [ 17855 ] |
Ann Loraine
made changes -
Ann Loraine
made changes -
Rank | Ranked higher |
Ann Loraine
made changes -
Sprint | Fall 9 : 9 Dec to 20 Dec [ 80 ] | Fall 9 : 9 Dec to 20 Dec, Spring 1 : 6 Jan to 17 Jan [ 80, 84 ] |
Ann Loraine
made changes -
Rank | Ranked higher |
Ann Loraine
made changes -
Status | To-Do [ 10305 ] | In Progress [ 3 ] |
Ann Loraine
made changes -
Status | In Progress [ 3 ] | Needs 1st Level Review [ 10005 ] |
Ann Loraine
made changes -
Status | Needs 1st Level Review [ 10005 ] | First Level Review in Progress [ 10301 ] |
Ann Loraine
made changes -
Status | First Level Review in Progress [ 10301 ] | Ready for Pull Request [ 10304 ] |
Ann Loraine
made changes -
Status | Ready for Pull Request [ 10304 ] | Pull Request Submitted [ 10101 ] |
Ann Loraine
made changes -
Status | Pull Request Submitted [ 10101 ] | Reviewing Pull Request [ 10303 ] |
Ann Loraine
made changes -
Status | Reviewing Pull Request [ 10303 ] | Merged Needs Testing [ 10002 ] |
Ann Loraine
made changes -
Status | Merged Needs Testing [ 10002 ] | Post-merge Testing In Progress [ 10003 ] |
Ann Loraine
made changes -
Resolution | Done [ 10000 ] | |
Status | Post-merge Testing In Progress [ 10003 ] | Closed [ 6 ] |
Contacted for clarification. Note name of bug submitter hidden for privacy.
"Dear Dr. ----,
Thank you very much for alerting us to the problem with the new version of IGB! (Please see below for a reminder of your report.)
I am putting you in touch with Dr. Nowlan Freese and Mr. Philip Badzuh, who will be asking you some questions. With your help, we hope to fix the problem quickly!
To start:
Can you let us know what operating system you are using - Windows or Mac?
Thank you and best wishes,
Dr. Loraine"