Uploaded image for project: 'IGB'
  1. IGB
  2. IGBF-2306

Fix: User reports .dmg file is damaged

        Details

        • Type: Task
        • Status: Closed (View Workflow)
        • Priority: Major
        • Resolution: Done
        • Affects Version/s: None
        • Fix Version/s: None
        • Labels:
        • Story Points:
          3
        • Epic Link:
        • Sprint:
          Spring 5 : 16 Mar to 27 Mar, Spring 6 : 30 Mar to Apr 10

          Description

          The IGB 9.1.4 installer and master branch installers have a problem:

          When a Mac user downloads and tries to run the installer, an error appears. The error states that the disk is damaged and should be put in the trash.

            Attachments

              Issue Links

              blocks

              Task - A task that needs to be done. IGBF-2303 Investigate: New version of ProtAnnot not getting installed by App Store

              • Major - Major loss of function.
              • Closed
              is blocked by

              Bug - A problem which impairs or prevents the functions of the product. HELP-313 9.0.1.dmg when opening in mac os mojave prompts the file is damaged

              • Closed

              Bug - A problem which impairs or prevents the functions of the product. IGBF-1458 Fix problem installing on Mojave (Mac OS 10.14)

              • Blocker - Blocks development and/or testing work, production could not run.
              • Closed

                Activity

                No work has yet been logged on this issue.

                  People

                  • Assignee:
                    prutha Prutha Kulkarni (Inactive)
                    Reporter:
                    ann.loraine Ann Loraine
                  • Votes:
                    0 Vote for this issue
                    Watchers:
                    3 Start watching this issue

                    Dates

                    • Created:
                      Updated:
                      Resolved: