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  1. IGB
  2. IGBF-3126

Investigate Monterrey upgrade problem

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      Description

      Report from user:

      Dear Ann,

      I recently upgraded my MacOS from El Capitan (10.11) to Monterey (12) and IGB stopped working. I have been using IGB for many years before that without major issues.

      Attached is a text file with the system info, and the error log.

      In most cases, IGB already crashes before opening (‘quit unexpectedly”), sometimes it opens ok at first, but then crashes as soon as I try to load data files.

      Any help would be appreciated.

      (I submitted the same crash report using the feedback form, but am not sure whether it got through as I don’t have a JIRA account.)

      Thanks.

      Paul Labhart

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            ann.loraine Ann Loraine created issue -
            ann.loraine Ann Loraine made changes -
            Field Original Value New Value
            Epic Link IGBF-1765 [ 17855 ]
            ann.loraine Ann Loraine made changes -
            Link This issue relates to IGBF-3123 [ IGBF-3123 ]
            ann.loraine Ann Loraine made changes -
            Link This issue relates to IGBF-3104 [ IGBF-3104 ]
            Hide
            ann.loraine Ann Loraine added a comment - - edited

            Loraine reply:

            Hello,

            Thank you very much for the report. This is very helpful!

            We've seen similar errors with a few other IGB users.

            Can you try this?

            This new installer includes IGB 9.1.8 and a version of java that I believe will be compatible with your computer.

            If you do this, could let me know how it goes?

            Warm regards and thank you for using IGB,

            Ann

            and later:

            Thanks also for letting me know about the broken feedback form. I appreciate it!

            Show
            ann.loraine Ann Loraine added a comment - - edited Loraine reply: Hello, Thank you very much for the report. This is very helpful! We've seen similar errors with a few other IGB users. Can you try this? Uninstall the version of IGB that is on your computer currently Please download and run this new IGB installer to install IGB 9.1.8 - https://bitbucket.org/aloraine/integrated-genome-browser/downloads/Zulu-IGB-macos-9.1.8.dmg This new installer includes IGB 9.1.8 and a version of java that I believe will be compatible with your computer. If you do this, could let me know how it goes? Warm regards and thank you for using IGB, Ann and later: Thanks also for letting me know about the broken feedback form. I appreciate it!
            ann.loraine Ann Loraine made changes -
            Attachment hs_err_pid5885.log [ 17235 ]
            ann.loraine Ann Loraine made changes -
            Attachment IGB crash info.txt [ 17236 ]
            ann.loraine Ann Loraine made changes -
            Rank Ranked higher
            Hide
            ann.loraine Ann Loraine added a comment -

            From the IGB crash info report:

            1. The crash happened outside the Java Virtual Machine in native code.

            I think IGB uses some native MacOS code to display MacOS native file choosers. This might be the culprit.

            Show
            ann.loraine Ann Loraine added a comment - From the IGB crash info report: The crash happened outside the Java Virtual Machine in native code. I think IGB uses some native MacOS code to display MacOS native file choosers. This might be the culprit.
            ann.loraine Ann Loraine made changes -
            Security Hidden [ 10001 ]
            Hide
            ann.loraine Ann Loraine added a comment -

            Reply from user:

            Hi Ann,

            I installed the Zulu-IGB-macos-9.1.8 and it seems to work great!

            This really appears to have fixed the issue, and I hope it will hold up upon further testing.

            Thank you very much.

            (Regarding the JIRA submission: I don’t think there is any confidential information in my submitted documents. Thanks for the alert though.)

            Paul

            Show
            ann.loraine Ann Loraine added a comment - Reply from user: Hi Ann, I installed the Zulu-IGB-macos-9.1.8 and it seems to work great! This really appears to have fixed the issue, and I hope it will hold up upon further testing. Thank you very much. (Regarding the JIRA submission: I don’t think there is any confidential information in my submitted documents. Thanks for the alert though.) Paul
            Hide
            ann.loraine Ann Loraine added a comment - - edited

            Problem solved. Moving to Needs First Level Review for Nowlan Freese or Karthik Raveendran to take a look.

            Show
            ann.loraine Ann Loraine added a comment - - edited Problem solved. Moving to Needs First Level Review for Nowlan Freese or Karthik Raveendran to take a look.
            ann.loraine Ann Loraine made changes -
            Status To-Do [ 10305 ] In Progress [ 3 ]
            ann.loraine Ann Loraine made changes -
            Status In Progress [ 3 ] Needs 1st Level Review [ 10005 ]
            Hide
            nfreese Nowlan Freese added a comment -

            Reply from user who tried out zulu install on Mac:

            As of today, the IGB of the new version did not crash anymore.

            I guess it might continue to be OK. Just let you know this and thank you for your help.

            Best regards,
            Lingrui

            Show
            nfreese Nowlan Freese added a comment - Reply from user who tried out zulu install on Mac: As of today, the IGB of the new version did not crash anymore. I guess it might continue to be OK. Just let you know this and thank you for your help. Best regards, Lingrui
            nfreese Nowlan Freese made changes -
            Status Needs 1st Level Review [ 10005 ] First Level Review in Progress [ 10301 ]
            nfreese Nowlan Freese made changes -
            Status First Level Review in Progress [ 10301 ] Ready for Pull Request [ 10304 ]
            nfreese Nowlan Freese made changes -
            Status Ready for Pull Request [ 10304 ] Pull Request Submitted [ 10101 ]
            nfreese Nowlan Freese made changes -
            Status Pull Request Submitted [ 10101 ] Reviewing Pull Request [ 10303 ]
            nfreese Nowlan Freese made changes -
            Status Reviewing Pull Request [ 10303 ] Merged Needs Testing [ 10002 ]
            nfreese Nowlan Freese made changes -
            Status Merged Needs Testing [ 10002 ] Post-merge Testing In Progress [ 10003 ]
            nfreese Nowlan Freese made changes -
            Resolution Done [ 10000 ]
            Status Post-merge Testing In Progress [ 10003 ] Closed [ 6 ]
            Hide
            nfreese Nowlan Freese added a comment -

            As the issue seems to be fixed for Mac users I am closing the ticket.

            Show
            nfreese Nowlan Freese added a comment - As the issue seems to be fixed for Mac users I am closing the ticket.
            nfreese Nowlan Freese made changes -
            Fix Version/s 9.1.10 Major Release [ 10700 ]
            nfreese Nowlan Freese made changes -
            Fix Version/s 9.1.10 Major Release [ 10700 ]
            nfreese Nowlan Freese made changes -
            Fix Version/s 9.1.10 Major Release [ 10700 ]
            nfreese Nowlan Freese made changes -
            Issue Type Task [ 3 ] Bug [ 1 ]

              People

              • Assignee:
                Unassigned
                Reporter:
                ann.loraine Ann Loraine
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                Dates

                • Created:
                  Updated:
                  Resolved: