Details
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Type:
Bug
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Status: Closed (View Workflow)
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Priority:
Blocker
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Resolution: Done
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Affects Version/s: None
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Fix Version/s: 9.1.10 Major Release
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Labels:None
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Story Points:1
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Epic Link:
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Sprint:Summer 1 2022 May 23
Description
Report from user:
Dear Ann,
I recently upgraded my MacOS from El Capitan (10.11) to Monterey (12) and IGB stopped working. I have been using IGB for many years before that without major issues.
Attached is a text file with the system info, and the error log.
In most cases, IGB already crashes before opening (‘quit unexpectedly”), sometimes it opens ok at first, but then crashes as soon as I try to load data files.
Any help would be appreciated.
(I submitted the same crash report using the feedback form, but am not sure whether it got through as I don’t have a JIRA account.)
Thanks.
Paul Labhart
Attachments
Issue Links
Activity
| Field | Original Value | New Value |
|---|---|---|
| Epic Link | IGBF-1765 [ 17855 ] |
| Attachment | hs_err_pid5885.log [ 17235 ] |
| Attachment | IGB crash info.txt [ 17236 ] |
| Rank | Ranked higher |
| Security | Hidden [ 10001 ] |
| Status | To-Do [ 10305 ] | In Progress [ 3 ] |
| Status | In Progress [ 3 ] | Needs 1st Level Review [ 10005 ] |
| Status | Needs 1st Level Review [ 10005 ] | First Level Review in Progress [ 10301 ] |
| Status | First Level Review in Progress [ 10301 ] | Ready for Pull Request [ 10304 ] |
| Status | Ready for Pull Request [ 10304 ] | Pull Request Submitted [ 10101 ] |
| Status | Pull Request Submitted [ 10101 ] | Reviewing Pull Request [ 10303 ] |
| Status | Reviewing Pull Request [ 10303 ] | Merged Needs Testing [ 10002 ] |
| Status | Merged Needs Testing [ 10002 ] | Post-merge Testing In Progress [ 10003 ] |
| Resolution | Done [ 10000 ] | |
| Status | Post-merge Testing In Progress [ 10003 ] | Closed [ 6 ] |
| Fix Version/s | 9.1.10 Major Release [ 10700 ] |
| Fix Version/s | 9.1.10 Major Release [ 10700 ] |
| Fix Version/s | 9.1.10 Major Release [ 10700 ] |
| Issue Type | Task [ 3 ] | Bug [ 1 ] |