Details
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Type:
Bug
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Status: Closed (View Workflow)
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Priority:
Major
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Resolution: Done
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Affects Version/s: None
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Fix Version/s: 9.1.10 Major Release
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Labels:None
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Story Points:3
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Epic Link:
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Sprint:Spring 7 2022 Mar 28 - Apr 8, Spring 8 2022 Apr 11 - Apr 22
Description
Please attached report.
User sent this email:
My MacBook Pro is macOS Monterey 12.3.1. It is a M1 pro with a Memory of 16GB.
I installed the most current version of IGB 9.1.10. When I open the RNA seq data, in a few minutes the IGB crashes, shown in a attached file.
It happens again and again. Now, even I open the IGB without reading and loading any data, it also crashes in several minutes.
I also installed the SAME IGB in other MacPro macOS Big Sur 11.6, with a processor 2.7 GHz dual core intern core I5 and a memory of 8GB 1867MHz DDR3. The IGB version display 9.1.8. Why it displays different version even I install the same IGB file? However, the IGB does not crash in this computer.
For this task, determine why the above behavior happened.
Report from user is attached (see PDF).
I have contacted the user and asked them to see if IGB 9.1.8 release causes the same crashing on their M1 Mac.
As the crashing may be due to the new M1 processor on Mac we have decided that it would be a good idea to purchase an M1 Mac for testing purposes. I have emailed Shelley asking to purchase this laptop: https://the-university-of-north-carolina-at-charlotte.shoplightspeed.com/late-2020-13-inch-macbook-air-apple-m1-chip-with-8.html
This ticket will be updated if the user responds or if we are able to test IGB on the new M1 Mac.