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  1. IGB
  2. IGBF-3227

Investigate BioViz Connect Analysis Form Not Opening in Chrome

    Details

    • Type: Task
    • Status: Closed (View Workflow)
    • Priority: Major
    • Resolution: Done
    • Affects Version/s: None
    • Fix Version/s: None
    • Labels:
      None

      Description

      Cannot run any analyses on Google Chrome web browser.

      On Bioviz Connect, I right-click a .bam file and choose Analyse.
      I click the Make Scaled Coverage Graph button.
      An error pop-up in the browser shows

      Connect.bioviz.org says:
      "Sorry! Unable to generate Analysis form. Please try again or contact admin."

      Using Windows 10
      Chrome version 107.0.5304.107 (Official Build) (64-bit)
      (Analyse does work on Microsoft Edge browser)

      Chrome browser console output below.

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            Hide
            rweidenh Logan Weidenhammer (Inactive) added a comment - - edited

            From the console:

            connect.bioviz.org/:1
            Unchecked runtime.lastError: The message port closed before a response was received.

            cyverse.js:35
            {"user_info":

            {"username": "rweidenh", "full_username": "rweidenh@iplantcollaborative.org", "email": "rweidenh@uncc.edu", "first_name": "Rachel", "last_name": "Weidenhammer"}

            , "session": {"login_time": 1668700030153, "auth_redirect": {"agave": "https://agave.iplantc.org/oauth2/authorize?client_id=V8ehn9DswvIZ3CQqe_16Qj…back%2Fagave&response_type=code&state=8ac479c2-d56f-4515-bd4e-b0620e100ab7"}}, "apps_info": {"webhooks": [], "system_ids":

            {"de_system_id": "de", "all_system_ids": ["interactive", "osg", "de", "agave"]}

            , "workspace": {"id": "1d1f850a-b0a6-11ea-b566-008cfa5ae621", "user_id": "1d068b2c-b0a6-11ea-b566-008cfa5ae621", "root_category_id": "1d1fac56-b0a6-11ea-b566-008cfa5ae621", "is_public": false, "new_workspace": false}}, "data_info":

            {"user_home_path": "/iplant/home/rweidenh", "user_trash_path": "/iplant/trash/home/de-irods/rweidenh", "base_trash_path": "/iplant/trash/home/de-irods"}

            , "preferences": {"default_output_folder":

            {"id": "/iplant/home/rweidenh/analyses", "path": "/iplant/home/rweidenh/analyses"}

            , "system_default_output_dir":

            {"id": "/iplant/home/rweidenh/analyses", "path": "/iplant/home/rweidenh/analyses"}

            }}

            cyverse.js:36
            success

            /getHtmlDataByAppId/…8bdd-008cfa5ae621:1
            Failed to load resource: the server responded with a status of 404 (Not Found)

            /getHtmlDataByAppId/…8bdd-008cfa5ae621:1
            Failed to load resource: the server responded with a status of 404 (Not Found)

            DevTools failed to load source map: Could not load content for chrome-extension://gighmmpiobklfepjocnamgkkbiglidom/browser-polyfill.js.map: System error:

            Show
            rweidenh Logan Weidenhammer (Inactive) added a comment - - edited From the console: connect.bioviz.org/:1 Unchecked runtime.lastError: The message port closed before a response was received. cyverse.js:35 {"user_info": {"username": "rweidenh", "full_username": "rweidenh@iplantcollaborative.org", "email": "rweidenh@uncc.edu", "first_name": "Rachel", "last_name": "Weidenhammer"} , "session": {"login_time": 1668700030153, "auth_redirect": {"agave": "https://agave.iplantc.org/oauth2/authorize?client_id=V8ehn9DswvIZ3CQqe_16Qj…back%2Fagave&response_type=code&state=8ac479c2-d56f-4515-bd4e-b0620e100ab7"}}, "apps_info": {"webhooks": [], "system_ids": {"de_system_id": "de", "all_system_ids": ["interactive", "osg", "de", "agave"]} , "workspace": {"id": "1d1f850a-b0a6-11ea-b566-008cfa5ae621", "user_id": "1d068b2c-b0a6-11ea-b566-008cfa5ae621", "root_category_id": "1d1fac56-b0a6-11ea-b566-008cfa5ae621", "is_public": false, "new_workspace": false}}, "data_info": {"user_home_path": "/iplant/home/rweidenh", "user_trash_path": "/iplant/trash/home/de-irods/rweidenh", "base_trash_path": "/iplant/trash/home/de-irods"} , "preferences": {"default_output_folder": {"id": "/iplant/home/rweidenh/analyses", "path": "/iplant/home/rweidenh/analyses"} , "system_default_output_dir": {"id": "/iplant/home/rweidenh/analyses", "path": "/iplant/home/rweidenh/analyses"} }} cyverse.js:36 success /getHtmlDataByAppId/…8bdd-008cfa5ae621:1 Failed to load resource: the server responded with a status of 404 (Not Found) /getHtmlDataByAppId/…8bdd-008cfa5ae621:1 Failed to load resource: the server responded with a status of 404 (Not Found) DevTools failed to load source map: Could not load content for chrome-extension://gighmmpiobklfepjocnamgkkbiglidom/browser-polyfill.js.map: System error:
            Hide
            ann.loraine Ann Loraine added a comment -

            Other problems with the API were observed and therefore this could be a symptom of the other problem.
            Documentation added will be useful when reviewing the cause of today's BioVic Connect slowdown.

            Show
            ann.loraine Ann Loraine added a comment - Other problems with the API were observed and therefore this could be a symptom of the other problem. Documentation added will be useful when reviewing the cause of today's BioVic Connect slowdown.

              People

              • Assignee:
                karthik Karthik Raveendran
                Reporter:
                rweidenh Logan Weidenhammer (Inactive)
              • Votes:
                0 Vote for this issue
                Watchers:
                2 Start watching this issue

                Dates

                • Created:
                  Updated:
                  Resolved: