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  1. IGB
  2. IGBF-3421

Investigate: RENCI hosting failed August 28 2023

    Details

    • Type: Task
    • Status: Closed (View Workflow)
    • Priority: Major
    • Resolution: Done
    • Affects Version/s: None
    • Fix Version/s: None
    • Labels:
      None

      Description

      On August 28 we noticed that the RENCI hosting service failed.

      Loraine contacted RENCI using a ticket submission form. The response was quick! There was a power outage that interfered with the website. More to come later.

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            nfreese Nowlan Freese added a comment -

            The issue with RENCI appears to be resolved. Default quickloads (hosted on RENCI scidas) are now working in IGB. The user who was experiencing an issue with IGB (HELP-386) has reported that IGB is working normally for them.

            Show
            nfreese Nowlan Freese added a comment - The issue with RENCI appears to be resolved. Default quickloads (hosted on RENCI scidas) are now working in IGB. The user who was experiencing an issue with IGB (HELP-386) has reported that IGB is working normally for them.
            Hide
            ann.loraine Ann Loraine added a comment -

            See attached for info.

            Show
            ann.loraine Ann Loraine added a comment - See attached for info.

              People

              • Assignee:
                ann.loraine Ann Loraine
                Reporter:
                ann.loraine Ann Loraine
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                Dates

                • Created:
                  Updated:
                  Resolved: