From: Mason Meyer <mmeyer20@uncc.edu>
To: Kevin Sokoloski <kevin.sokoloski@louisville.edu>
CC: Ann Loraine <Ann.Loraine@uncc.edu>
Date: Mon, Jul 24, 2017 at 3:22 PM
Subject: Re: Error while trying to save track

Hello Kevin,

My name is Mason Meyer, Support Specialist for IGB. Thank you for contacting us so we can help resolve the issue you are currently experiencing.

I understand you are trying to save a track as either a bedgraph or graph file and are getting an error. We have recently noticed an issue relating to this feature and I think it may be the same one you are currently experiencing. We have fixed this issue and it will be incorporated into our next release once we test to determine that it is stable.

In the meantime, there may be some things we can try that will allow you to export your graph data. Would you mind telling me what operating system you are on? I have seen this problem when trying to save a graph file on a Windows computer, so I suspect that you are on Windows. Is this correct? Please let me know when you are able so I can continue to look into possible workarounds.

Sincerely,

Mason Meyer
IGB Support Specialist

From: Kevin Sokoloski <kevin.sokoloski@louisville.edu>
To: Mason Meyer <mmeyer20@uncc.edu>
CC: Ann Loraine <Ann.Loraine@uncc.edu>
Date: Mon, Jul 24, 2017 at 3:24 PM
Subject: Re: Error while trying to save track

Hi Mason,

Thanks for the quick reply.
Yes, I am currently using Windows 7 enterprise 64-bit; which is all that the university will support currently L.

Thanks,
Kevin

From: Mason Meyer <mmeyer20@uncc.edu>
To: Kevin Sokoloski <kevin.sokoloski@louisville.edu>
CC: Ann Loraine <Ann.Loraine@uncc.edu>
Date: Mon, Jul 24, 2017 at 5:52 PM
Subject: Re: Error while trying to save track

Hello again Kevin,

I suspected that you may be on Windows and that is the reason for the issue you are experiencing. Our goal is for IGB to function identically on all operating systems, but sometimes issues arise that are specific to one. This issue has been fixed on our development branch, but it won't be released until more testing has been performed to determine its stability.

What you can do, though, is install a copy of our development branch from this link:
http://eos.transvar.org/igb/

To install, download the file for your operating system (IGB_windows-x64_9_0_..> since you are on the 64-bit version of Windows). Once the file has downloaded, install the program as you normally would, but since the program hasn't been officially released, your computer may ask if you want to trust this program. This is to be expected, but you shouldn't experience any problems as a result of installing this development version. However, since this version is still being developed, there is a chance that you may encounter some bugs in IGB that aren't in the released version of IGB. If you do notice anything unusual, please let me know, if you are able to, so we can fix these before the release.

You should be able to save your graph properly on this development version. If you run into any problems during the process, please let me know and I can help resolve the issue. I hope using the development version is able to suit your needs. If you have anymore questions or feedback for our team, please don't hesitate to contact me.

Thanks again,

Mason Meyer
IGB Support Specialist

From: Mason Meyer <mmeyer20@uncc.edu>
To: Kevin Sokoloski <kevin.sokoloski@louisville.edu>
CC: Ann Loraine <Ann.Loraine@uncc.edu>
Date: Mon, Jul 31, 2017 at 10:35 AM
Subject: Re: Error while trying to save track

Hello again Kevin,

This is Mason Meyer, User Support Specialist for IGB. You recently contacted our team for support with an IGB issue in which you weren't able to save graph tracks on your Windows machine. I wanted to reach out to you again to see if my recommendation of using our development branch was able to resolve the issue for you. If you have any questions or feedback for our team, please feel free to contact me.

Sincerely,

Mason Meyer
IGB Support Specialist

From: Kevin Sokoloski <kevin.sokoloski@louisville.edu>
To: Mason Meyer <mmeyer20@uncc.edu>
Date: Mon, Jul 31, 2017 at 10:35 AM
Subject: Re: Error while trying to save track

Hi Mason,

I’m sorry I forgot to reply- I’ve been too busy saving tracks!
Yes, your solution did in fact work.

Thanks again,

Kevin

From: Mason Meyer <mmeyer20@uncc.edu>
To: Kevin Sokoloski <kevin.sokoloski@louisville.edu>
CC: Ann Loraine <Ann.Loraine@uncc.edu>
Date: Mon, Jul 31, 2017 at 10:38 AM
Subject: Re: Error while trying to save track

Hello Kevin,

That's awesome news! I'm glad that workaround was able to suit your needs. If you notice anything that you think is unusual while working with the development branch, we would love to hear about it.

Thanks again,

Mason Meyer