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  1. User Support
  2. HELP-327

Failure to load files with 'Provider "XXX" not found' error

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            Description

            Dear IGB Support,

            Since I have recently updated IGB to the 9.1.0 version, I am having troubles loading files (in my case mostly big wig files) into the browser when the files are located on the mapped network drive. Every time I try this, I get a 'Provider "XXX" not found error'. If it can be of any help, I am attaching the console log from when I started an IGB session and tried to load a big wig file. So far the only solution I have found was to create a local copy of big wig files that I need to view on my computer, but this is obviously very inconvenient. In addition, other IGB users in my lab have reported that they cannot load literally any big wig files, even if they are stored locally on their computers, receiving the same error. So far, this issue has been reproducibly observed on the Windows surface book machines that are running Windows 10 Pro (64-bit). I am not sure if this is a bug of the new IGB version that has been already reported or there are some settings that can be changed that will allow opening bigwig files which are stored on the mapped network drives, so I will greatly appreciate any advice on this issue.

            Kind regards,

            Nadya

            Reporter: Nadya Fursova
            E-mail: nadezda.fursova@bioch.ox.ac.uk

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                relates to

                Bug - A problem which impairs or prevents the functions of the product. IGBF-1471 Fix bigwig parsing code in 9.0.2

                • Blocker - Blocks development and/or testing work, production could not run.
                • Closed

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                  Permalink
                  nfreese Nowlan Freese added a comment -

                  Nowlan Freese <nfreese@uncc.edu> Wed, Jan 8, 2020 at 8:52 AM
                  To: nadezda.fursova@bioch.ox.ac.uk
                  Cc: Ann Loraine <Ann.Loraine@uncc.edu>
                  Hi Nadya,

                  Thank you so much for letting us know about this issue and providing the console log. I will take a look at this issue and see if I can determine what is happening.

                  In the meantime, you can downgrade your version of IGB by downloading the previous version (9.0.2) and installing it over the current version (9.1.0). Please let me know if you do download and install the previous version of IGB, as I am curious if it fixes the mapped network drive issue.

                  Best,

                  Nowlan
                  IGB Team
                  Nadezda Fursova <nadezda.fursova@bioch.ox.ac.uk> Wed, Jan 8, 2020 at 9:43 AM
                  To: Nowlan Freese <nfreese@uncc.edu>
                  Cc: Ann Loraine <ann.loraine@uncc.edu>
                  Hi Nowlan,

                  Thank you for getting back to me so quickly!

                  Following your advice, I have downgraded to the 9.0.2 version and now can load files from the network drives perfectly fine. This makes sense as I never had problems with this in the past.

                  Best wishes,

                  Nadya

                  08.01.2020, 16:53, "Nowlan Freese" <nfreese@uncc.edu>:
                  [Quoted text hidden]
                  –
                  Nadezda Fursova

                  DPhil student
                  Klose lab
                  Department of Biochemistry
                  University of Oxford

                  Nowlan Freese <nfreese@uncc.edu> Wed, Jan 8, 2020 at 9:56 AM
                  To: Nadezda Fursova <nadezda.fursova@bioch.ox.ac.uk>
                  Cc: Ann Loraine <ann.loraine@uncc.edu>
                  Hi Nadya,

                  I'm testing this issue now, and I was wondering if the files on the mapped network drive are organized in an IGB Quickload?

                  Nowlan

                  [Quoted text hidden]
                  Nadezda Fursova <nadezda.fursova@bioch.ox.ac.uk> Wed, Jan 8, 2020 at 10:04 AM
                  To: Nowlan Freese <nfreese@uncc.edu>
                  Hi Nowlan,

                  They should not be as I have never really used/made IGB Quickloads. The files I am trying to load are just individual big wig files. I don't know if this helps.

                  Best,

                  Nadya

                  08.01.2020, 17:57, "Nowlan Freese" <nfreese@uncc.edu>:
                  [Quoted text hidden]
                  Nowlan Freese <nfreese@uncc.edu> Wed, Jan 8, 2020 at 10:13 AM
                  To: Nadezda Fursova <nadezda.fursova@bioch.ox.ac.uk>
                  That helps immensely!

                  So the workflow would be:
                  1) Select genome of interest in IGB
                  2) Click File > Open File... and then select the BigWig file located on the mapped network drive.
                  3) When you click to open the file IGB issues a warning, 'Provider "W" not found'.

                  Thank you so much for responding so quickly regarding this issue - it can be incredibly difficult for us to identify these kinds of problems and I am very grateful for your time.
                  [Quoted text hidden]
                  Nadezda Fursova <nadezda.fursova@bioch.ox.ac.uk> Wed, Jan 8, 2020 at 10:27 AM
                  To: Nowlan Freese <nfreese@uncc.edu>
                  You are very welcome. Thank you so much for such efficient support of the IGB browser!

                  08.01.2020, 18:14, "Nowlan Freese" <nfreese@uncc.edu>:
                  [Quoted text hidden]
                  Nowlan Freese <nfreese@uncc.edu> Thu, Jan 9, 2020 at 10:06 AM
                  To: Nadezda Fursova <nadezda.fursova@bioch.ox.ac.uk>
                  Hi Nadya,

                  We believe we have identified the issue, but we need your help. Would you be willing to download a test version of IGB to see if it fixes the issue?

                  Go to: https://bitbucket.org/nfreese/nowlanfork-igb/downloads/
                  Click on IGBF-1471-9.1.0.exe to download the Windows IGB test version.
                  Install the test version of IGB over the version of IGB you are currently using (9.0.2).
                  Run the test version of IGB and try to load a bigwig file from the network drive.

                  Hopefully this works, but if not then it helps us narrow down the issue!

                  Thank you,

                  Nowlan
                  [Quoted text hidden]
                  Nadezda Fursova <nadezda.fursova@bioch.ox.ac.uk> Thu, Jan 9, 2020 at 11:17 AM
                  To: Nowlan Freese <nfreese@uncc.edu>
                  Hi Nowlan,

                  I tested the updated 9.1.0 version by opening bigwig files from several different network drives and everything worked perfectly fine. It seems that your update successfully fixed the issue, this is great! Thank you so much for such a quick response and being so helpful.

                  Best wishes,

                  Nadya

                  09.01.2020, 18:07, "Nowlan Freese" <nfreese@uncc.edu>:
                  [Quoted text hidden]
                  Nowlan Freese <nfreese@uncc.edu> Thu, Jan 9, 2020 at 11:28 AM
                  To: Nadezda Fursova <nadezda.fursova@bioch.ox.ac.uk>
                  That's great to hear!

                  Thank you so much for helping us with this issue, we could not have done it without you.

                  Nowlan

                  Show
                  nfreese Nowlan Freese added a comment - Nowlan Freese <nfreese@uncc.edu> Wed, Jan 8, 2020 at 8:52 AM To: nadezda.fursova@bioch.ox.ac.uk Cc: Ann Loraine <Ann.Loraine@uncc.edu> Hi Nadya, Thank you so much for letting us know about this issue and providing the console log. I will take a look at this issue and see if I can determine what is happening. In the meantime, you can downgrade your version of IGB by downloading the previous version (9.0.2) and installing it over the current version (9.1.0). Please let me know if you do download and install the previous version of IGB, as I am curious if it fixes the mapped network drive issue. Best, Nowlan IGB Team Nadezda Fursova <nadezda.fursova@bioch.ox.ac.uk> Wed, Jan 8, 2020 at 9:43 AM To: Nowlan Freese <nfreese@uncc.edu> Cc: Ann Loraine <ann.loraine@uncc.edu> Hi Nowlan, Thank you for getting back to me so quickly! Following your advice, I have downgraded to the 9.0.2 version and now can load files from the network drives perfectly fine. This makes sense as I never had problems with this in the past. Best wishes, Nadya 08.01.2020, 16:53, "Nowlan Freese" <nfreese@uncc.edu>: [Quoted text hidden] – Nadezda Fursova DPhil student Klose lab Department of Biochemistry University of Oxford Nowlan Freese <nfreese@uncc.edu> Wed, Jan 8, 2020 at 9:56 AM To: Nadezda Fursova <nadezda.fursova@bioch.ox.ac.uk> Cc: Ann Loraine <ann.loraine@uncc.edu> Hi Nadya, I'm testing this issue now, and I was wondering if the files on the mapped network drive are organized in an IGB Quickload? Nowlan [Quoted text hidden] Nadezda Fursova <nadezda.fursova@bioch.ox.ac.uk> Wed, Jan 8, 2020 at 10:04 AM To: Nowlan Freese <nfreese@uncc.edu> Hi Nowlan, They should not be as I have never really used/made IGB Quickloads. The files I am trying to load are just individual big wig files. I don't know if this helps. Best, Nadya 08.01.2020, 17:57, "Nowlan Freese" <nfreese@uncc.edu>: [Quoted text hidden] Nowlan Freese <nfreese@uncc.edu> Wed, Jan 8, 2020 at 10:13 AM To: Nadezda Fursova <nadezda.fursova@bioch.ox.ac.uk> That helps immensely! So the workflow would be: 1) Select genome of interest in IGB 2) Click File > Open File... and then select the BigWig file located on the mapped network drive. 3) When you click to open the file IGB issues a warning, 'Provider "W" not found'. Thank you so much for responding so quickly regarding this issue - it can be incredibly difficult for us to identify these kinds of problems and I am very grateful for your time. [Quoted text hidden] Nadezda Fursova <nadezda.fursova@bioch.ox.ac.uk> Wed, Jan 8, 2020 at 10:27 AM To: Nowlan Freese <nfreese@uncc.edu> You are very welcome. Thank you so much for such efficient support of the IGB browser! 08.01.2020, 18:14, "Nowlan Freese" <nfreese@uncc.edu>: [Quoted text hidden] Nowlan Freese <nfreese@uncc.edu> Thu, Jan 9, 2020 at 10:06 AM To: Nadezda Fursova <nadezda.fursova@bioch.ox.ac.uk> Hi Nadya, We believe we have identified the issue, but we need your help. Would you be willing to download a test version of IGB to see if it fixes the issue? Go to: https://bitbucket.org/nfreese/nowlanfork-igb/downloads/ Click on IGBF-1471 -9.1.0.exe to download the Windows IGB test version. Install the test version of IGB over the version of IGB you are currently using (9.0.2). Run the test version of IGB and try to load a bigwig file from the network drive. Hopefully this works, but if not then it helps us narrow down the issue! Thank you, Nowlan [Quoted text hidden] Nadezda Fursova <nadezda.fursova@bioch.ox.ac.uk> Thu, Jan 9, 2020 at 11:17 AM To: Nowlan Freese <nfreese@uncc.edu> Hi Nowlan, I tested the updated 9.1.0 version by opening bigwig files from several different network drives and everything worked perfectly fine. It seems that your update successfully fixed the issue, this is great! Thank you so much for such a quick response and being so helpful. Best wishes, Nadya 09.01.2020, 18:07, "Nowlan Freese" <nfreese@uncc.edu>: [Quoted text hidden] Nowlan Freese <nfreese@uncc.edu> Thu, Jan 9, 2020 at 11:28 AM To: Nadezda Fursova <nadezda.fursova@bioch.ox.ac.uk> That's great to hear! Thank you so much for helping us with this issue, we could not have done it without you. Nowlan
                  Hide
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                  nfreese Nowlan Freese added a comment -

                  Issue resolved in IGBF-2217

                  Closing issue

                  Show
                  nfreese Nowlan Freese added a comment - Issue resolved in IGBF-2217 Closing issue

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                    • Assignee:
                      ann.loraine Ann Loraine
                      Reporter:
                      support Support (Inactive)
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