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  1. IGB
  2. IGBF-2306

Fix: User reports .dmg file is damaged

        Details

        • Type: Task
        • Status: Closed (View Workflow)
        • Priority: Major
        • Resolution: Done
        • Affects Version/s: None
        • Fix Version/s: None
        • Labels:
        • Story Points:
          3
        • Epic Link:
        • Sprint:
          Spring 5 : 16 Mar to 27 Mar, Spring 6 : 30 Mar to Apr 10

          Description

          The IGB 9.1.4 installer and master branch installers have a problem:

          When a Mac user downloads and tries to run the installer, an error appears. The error states that the disk is damaged and should be put in the trash.

            Attachments

              Issue Links

              blocks

              Task - A task that needs to be done. IGBF-2303 Investigate: New version of ProtAnnot not getting installed by App Store

              • Major - Major loss of function.
              • Closed
              is blocked by

              Bug - A problem which impairs or prevents the functions of the product. HELP-313 9.0.1.dmg when opening in mac os mojave prompts the file is damaged

              • Closed

              Bug - A problem which impairs or prevents the functions of the product. IGBF-1458 Fix problem installing on Mojave (Mac OS 10.14)

              • Blocker - Blocks development and/or testing work, production could not run.
              • Closed

                Activity

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                ann.loraine Ann Loraine added a comment -

                Marking this issue as done.
                Thank you Pooja Nikhare and Prutha Kulkarni for your step-by-step notes.
                What you have written above will help greatly with future efforts.

                Show
                ann.loraine Ann Loraine added a comment - Marking this issue as done. Thank you Pooja Nikhare and Prutha Kulkarni for your step-by-step notes. What you have written above will help greatly with future efforts.
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                prutha Prutha Kulkarni (Inactive) added a comment -

                [~aloraine] Pooja Nikhare
                I am able to install the recently built installer on the mac now.

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                prutha Prutha Kulkarni (Inactive) added a comment - [~aloraine] Pooja Nikhare I am able to install the recently built installer on the mac now.
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                ann.loraine Ann Loraine added a comment -

                Release installer built on team repository following update of fork.
                cc: Pooja Nikhare and Prutha Kulkarni

                Show
                ann.loraine Ann Loraine added a comment - Release installer built on team repository following update of fork. cc: Pooja Nikhare and Prutha Kulkarni
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                ann.loraine Ann Loraine added a comment -

                Fork is now up-to-date.
                cc: Pooja Nikhare Prutha Kulkarni

                Show
                ann.loraine Ann Loraine added a comment - Fork is now up-to-date. cc: Pooja Nikhare Prutha Kulkarni
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                pooja.nikhare Pooja Nikhare (Inactive) added a comment -

                Update :
                Current bitbucket-pipelines.yml config :

                • curl -s -S -L -O https://$ {BB_AUTH_STRING}@api.bitbucket.org/2.0/repositories/lorainelab/iipc/src/master/2020-03-25-developerID_application_igb.p12

                  Where 'iipc' is a forked repo of 'IGB Installer Private Content' and which does not contain the new mac certificate.
                  (Note : The curl command creates a new file even if the file doesn't exist in the repo, so we never got any error like 'file does not exist error')

                  Prof. [~aloraine] We need to change in the bitbucket-pipelines.yml config file :
                  iipc to igb-installer-private-content as following or add new macOs cert file in the iipc repository
                  - curl -s -S -L -O https://${BB_AUTH_STRING}

                  @api.bitbucket.org/2.0/repositories/lorainelab/igb-installer-private-content/src/master/2020-03-25-developerID_application_igb.p12

                Show
                pooja.nikhare Pooja Nikhare (Inactive) added a comment - Update : Current bitbucket-pipelines.yml config : curl -s -S -L -O https://$ {BB_AUTH_STRING}@api.bitbucket.org/2.0/repositories/lorainelab/iipc/src/master/2020-03-25-developerID_application_igb.p12 Where 'iipc' is a forked repo of 'IGB Installer Private Content' and which does not contain the new mac certificate. (Note : The curl command creates a new file even if the file doesn't exist in the repo, so we never got any error like 'file does not exist error') Prof. [~aloraine] We need to change in the bitbucket-pipelines.yml config file : iipc to igb-installer-private-content as following or add new macOs cert file in the iipc repository - curl -s -S -L -O https://$ {BB_AUTH_STRING} @api.bitbucket.org/2.0/repositories/lorainelab/igb-installer-private-content/src/master/2020-03-25-developerID_application_igb.p12
                14 older comments

                  People

                  • Assignee:
                    prutha Prutha Kulkarni (Inactive)
                    Reporter:
                    ann.loraine Ann Loraine
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                    Dates

                    • Created:
                      Updated:
                      Resolved: