[IGBF-2568] Investigate: Mac user cannot install IGB: cannot be scanned (CLONE) - JIRA UNCC

Details

Type: Bug
Status: Closed (View Workflow)
Priority: Blocker
Resolution: Done
Affects Version/s: None
Fix Version/s: None
Labels:
- collector-b04cfbf9

Story Points:
2
Epic Link:
Improve IGB for users
Sprint:
Fall 3: Oct 12 - Oct 23, Fall 4 Oct 26 - Nov 6, Fall 5 Nov 9 - Nov 20, Fall 6 Nov 30 - Dec 11

Description

This form will not let me attach any .jpg nor .png screenshots, nor a .pdf.

When trying to download/install IGB, the error states that "Apple cannot check it for malicious software. The software must be updated. Contact the developer."

I also sent an email to: aloraine@uncc.edu

Does this mean IGB is no longer available for use?

Thank you for any information.
-VBK

Attachments

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Attachments

ClickInstall- Details.png
580 kB
22/Oct/20 12:17 PM
Error.png
264 kB
21/Oct/20 5:20 PM
MACOS-Version.png
243 kB
21/Oct/20 12:46 PM
MacVersion.png
265 kB
21/Oct/20 3:29 PM
Open - IGB.png
289 kB
21/Oct/20 5:48 PM
Screen Shot 2020-10-21 at 9.26.53 AM.png
671 kB
21/Oct/20 11:04 AM
Screen Shot 2020-10-21 at 9.46.14 AM.png
210 kB
21/Oct/20 11:04 AM
Screenshot 2020-10-22 at 11.04.42.png
314 kB
22/Oct/20 11:15 AM
Security-Privacy Window warning.png
336 kB
21/Oct/20 12:44 PM

Issue Links

clones

HELP-366 Cannot install IGB: cannot be scanned

To-Do

relates to

IGBF-2569 Create a new docker image with latest version of install4J

Closed

Activity

Ascending order - Click to sort in descending order

Ann Loraine created issue - 21/Oct/20 11:02 AM

Ann Loraine made changes - 21/Oct/20 11:02 AM

Field	Original Value	New Value
Epic Link		IGBF-1765 [ 17855 ]

Ann Loraine made changes - 21/Oct/20 11:02 AM

Link

This issue clones HELP-366 [ HELP-366 ]

Ann Loraine made changes - 21/Oct/20 11:02 AM

Project	User Support [ 10740 ]	IGB [ 10840 ]
Key	~~HELP-367~~	~~IGBF-2568~~

Ann Loraine made changes - 21/Oct/20 11:02 AM

Assignee

Ann Loraine [ aloraine ]

Ann Loraine made changes - 21/Oct/20 11:04 AM

Attachment		Screen Shot 2020-10-21 at 9.46.14 AM.png [ 14910 ]
Attachment		Screen Shot 2020-10-21 at 9.26.53 AM.png [ 14911 ]

Ann Loraine made changes - 21/Oct/20 11:05 AM

Summary

CLONE - Cannot install IGB: cannot be scanned

Investigate: Mac user cannot install IGB: cannot be scanned (CLONE)

Ann Loraine made changes - 21/Oct/20 11:08 AM

Link

This issue relates to IGBF-2567 [ IGBF-2567 ]

Noor Zahara (Inactive) made changes - 21/Oct/20 12:26 PM

Attachment

Screen Shot 2020-10-21 at 11.54.17 AM.png [ 14912 ]

Noor Zahara (Inactive) made changes - 21/Oct/20 12:43 PM

Attachment

Screen Shot 2020-10-21 at 11.54.17 AM.png [ 14912 ]

Noor Zahara (Inactive) made changes - 21/Oct/20 12:44 PM

Attachment

Security-Privacy Window warning.png [ 14913 ]

Noor Zahara (Inactive) made changes - 21/Oct/20 12:46 PM

Attachment

MACOS-Version.png [ 14914 ]

Sai Supreeth Segu (Inactive) made changes - 21/Oct/20 3:29 PM

Attachment

MacVersion.png [ 14915 ]

Ann Loraine made changes - 21/Oct/20 3:31 PM

Assignee

Noor Zahara [ noor91zahara ]

Ann Loraine made changes - 21/Oct/20 3:31 PM

Status

To-Do [ 10305 ]

In Progress [ 3 ]

Ann Loraine made changes - 21/Oct/20 4:31 PM

Link

This issue relates to ~~IGBF-2569~~ [ ~~IGBF-2569~~ ]

Sai Supreeth Segu (Inactive) made changes - 21/Oct/20 5:20 PM

Attachment

Error.png [ 14916 ]

Noor Zahara (Inactive) made changes - 21/Oct/20 5:48 PM

Attachment

Open - IGB.png [ 14917 ]

Ann Loraine made changes - 21/Oct/20 6:02 PM

Comment

[ [~noor91zahara] - I am going to close this ticket.

However, we need to use the ]

Chester Dias (Inactive) made changes - 22/Oct/20 11:15 AM

Attachment

Screenshot 2020-10-22 at 11.04.42.png [ 14919 ]

Noor Zahara (Inactive) made changes - 22/Oct/20 12:17 PM

Attachment

ClickInstall- Details.png [ 14923 ]

Ann Loraine made changes - 26/Oct/20 9:20 AM

Sprint

Fall 3: Oct 12 - Oct 23 [ 106 ]

Fall 3: Oct 12 - Oct 23, Fall 4 Oct 26 - Nov 6 [ 106, 107 ]

Ann Loraine made changes - 26/Oct/20 9:20 AM

Rank

Ranked higher

Noor Zahara (Inactive) made changes - 29/Oct/20 10:25 AM

Status

In Progress [ 3 ]

Needs 1st Level Review [ 10005 ]

Noor Zahara (Inactive) made changes - 29/Oct/20 10:25 AM

Assignee

Noor Zahara [ noor91zahara ]

Ann Loraine made changes - 10/Nov/20 6:48 AM

Sprint

Fall 3: Oct 12 - Oct 23, Fall 4 Oct 26 - Nov 6 [ 106, 107 ]

Fall 3: Oct 12 - Oct 23, Fall 4 Oct 26 - Nov 6, Fall 5 Nov 9 - Nov 20 [ 106, 107, 108 ]

Ann Loraine made changes - 10/Nov/20 6:48 AM

Rank

Ranked higher

Ann Loraine made changes - 20/Nov/20 9:42 AM

Status

Needs 1st Level Review [ 10005 ]

First Level Review in Progress [ 10301 ]

Ann Loraine made changes - 30/Nov/20 10:47 AM

Sprint

Fall 3: Oct 12 - Oct 23, Fall 4 Oct 26 - Nov 6, Fall 5 Nov 9 - Nov 20 [ 106, 107, 108 ]

Fall 3: Oct 12 - Oct 23, Fall 4 Oct 26 - Nov 6, Fall 5 Nov 9 - Nov 20, Fall 6 Nov 23 - Dec 4 [ 106, 107, 108, 109 ]

Ann Loraine made changes - 30/Nov/20 10:48 AM

Rank

Ranked higher

Ann Loraine made changes - 08/Dec/20 9:25 AM

Status

First Level Review in Progress [ 10301 ]

Ready for Pull Request [ 10304 ]

Ann Loraine made changes - 08/Dec/20 9:25 AM

Status

Ready for Pull Request [ 10304 ]

Pull Request Submitted [ 10101 ]

Ann Loraine made changes - 08/Dec/20 9:25 AM

Status

Pull Request Submitted [ 10101 ]

Reviewing Pull Request [ 10303 ]

Ann Loraine made changes - 08/Dec/20 9:25 AM

Status

Reviewing Pull Request [ 10303 ]

Merged Needs Testing [ 10002 ]

Ann Loraine made changes - 08/Dec/20 9:26 AM

Status

Merged Needs Testing [ 10002 ]

Post-merge Testing In Progress [ 10003 ]

Ann Loraine made changes - 08/Dec/20 9:26 AM

Resolution		Done [ 10000 ]
Status	Post-merge Testing In Progress [ 10003 ]	Closed [ 6 ]

People

Assignee:

Unassigned

Reporter:

Support (Inactive)

Votes:

0 Vote for this issue

Watchers:

4 Start watching this issue

Dates

Created:

21/Oct/20 11:02 AM

Updated:

08/Dec/20 9:26 AM

Resolved:

08/Dec/20 9:26 AM