Uploaded image for project: 'IGB'
  1. IGB
  2. IGBF-2568

Investigate: Mac user cannot install IGB: cannot be scanned (CLONE)

    Details

    • Story Points:
      2
    • Sprint:
      Fall 3: Oct 12 - Oct 23, Fall 4 Oct 26 - Nov 6, Fall 5 Nov 9 - Nov 20, Fall 6 Nov 30 - Dec 11

      Description

      This form will not let me attach any .jpg nor .png screenshots, nor a .pdf.

      When trying to download/install IGB, the error states that "Apple cannot check it for malicious software. The software must be updated. Contact the developer."

      I also sent an email to: aloraine@uncc.edu

      Does this mean IGB is no longer available for use?

      Thank you for any information.
      -VBK

        Attachments

        1. ClickInstall- Details.png
          ClickInstall- Details.png
          580 kB
        2. Error.png
          Error.png
          264 kB
        3. MACOS-Version.png
          MACOS-Version.png
          243 kB
        4. MacVersion.png
          MacVersion.png
          265 kB
        5. Open - IGB.png
          Open - IGB.png
          289 kB
        6. Screen Shot 2020-10-21 at 9.26.53 AM.png
          Screen Shot 2020-10-21 at 9.26.53 AM.png
          671 kB
        7. Screen Shot 2020-10-21 at 9.46.14 AM.png
          Screen Shot 2020-10-21 at 9.46.14 AM.png
          210 kB
        8. Screenshot 2020-10-22 at 11.04.42.png
          Screenshot 2020-10-22 at 11.04.42.png
          314 kB
        9. Security-Privacy Window warning.png
          Security-Privacy Window warning.png
          336 kB

          Issue Links

            Activity

            Hide
            cdias1 Chester Dias (Inactive) added a comment -

            The issue mentioned in this ticket is still present in the latest master.dmg
            Tested with macOS 10.15.7

            Show
            cdias1 Chester Dias (Inactive) added a comment - The issue mentioned in this ticket is still present in the latest master.dmg Tested with macOS 10.15.7
            Hide
            noor91zahara Noor Zahara (Inactive) added a comment - - edited

            [~aloraine] - release-9.1.4 is the branch I should be using for IGB 9.1.4 right? I was trying to notarize the application by following some steps specified in https://www.excelsoftware.com/movie/macinstaller.mp4
            https://www.youtube.com/watch?v=qoqDnrPYwzo

            I am not totally sure of the details I will need to input to the clickInstall app. i have attached the screenshot of the details I have filled in. Kindly let me know what else need to be filled before sending the app for notarization. (For example - License agreement, background image, installer image, min MAC OS requirement, min RAM )

            Show
            noor91zahara Noor Zahara (Inactive) added a comment - - edited [~aloraine] - release-9.1.4 is the branch I should be using for IGB 9.1.4 right? I was trying to notarize the application by following some steps specified in https://www.excelsoftware.com/movie/macinstaller.mp4 https://www.youtube.com/watch?v=qoqDnrPYwzo I am not totally sure of the details I will need to input to the clickInstall app. i have attached the screenshot of the details I have filled in. Kindly let me know what else need to be filled before sending the app for notarization. (For example - License agreement, background image, installer image, min MAC OS requirement, min RAM )
            Hide
            ann.loraine Ann Loraine added a comment -

            Before you try to notarize the installer, can you please make sure that the open ports in IGB will not cause a problem with the notarization process?

            I am concerned that if you submit our application for the process, it will detect the open ports and flag our software as malicious or dangerous.

            Can you please check into this aspect before proceeding?

            Show
            ann.loraine Ann Loraine added a comment - Before you try to notarize the installer, can you please make sure that the open ports in IGB will not cause a problem with the notarization process? I am concerned that if you submit our application for the process, it will detect the open ports and flag our software as malicious or dangerous. Can you please check into this aspect before proceeding?
            Hide
            noor91zahara Noor Zahara (Inactive) added a comment -

            https://www.youtube.com/watch?v=1kfwwaC_O80 and https://www.youtube.com/watch?v=f9hQmp1Cp8w talk about the application requirements for notarization.
            They haven't spoken anything about the application being rejected because of open ports or any such thing. The only thing is that our application shouldn't contain any malicious content.

            https://www.youtube.com/watch?v=220plbQ4oGk - The steps for notarization.

            Show
            noor91zahara Noor Zahara (Inactive) added a comment - https://www.youtube.com/watch?v=1kfwwaC_O80 and https://www.youtube.com/watch?v=f9hQmp1Cp8w talk about the application requirements for notarization. They haven't spoken anything about the application being rejected because of open ports or any such thing. The only thing is that our application shouldn't contain any malicious content. https://www.youtube.com/watch?v=220plbQ4oGk - The steps for notarization.
            Hide
            noor91zahara Noor Zahara (Inactive) added a comment -

            Mostly we can go ahead with the notarization.

            As per https://developer.apple.com/documentation/xcode/notarizing_macos_software_before_distribution/resolving_common_notarization_issues we can resubmit an app if it gets rejected after fixing the discovered issues.

            Show
            noor91zahara Noor Zahara (Inactive) added a comment - Mostly we can go ahead with the notarization. As per https://developer.apple.com/documentation/xcode/notarizing_macos_software_before_distribution/resolving_common_notarization_issues we can resubmit an app if it gets rejected after fixing the discovered issues.

              People

              • Assignee:
                Unassigned
                Reporter:
                support Support (Inactive)
              • Votes:
                0 Vote for this issue
                Watchers:
                4 Start watching this issue

                Dates

                • Created:
                  Updated:
                  Resolved: